Urban Outfitters

If you call, anyone who answers has a snobby ass attitude. Pisses me off and they should get fired for the way they treat people on the phone.

I love urban outfitters.
There’s not much to say except that the service is always nice, lay out is clean and organized. They also have a great selection of beauty products, men’s clothes, records, and home décor.
The only downside is that in comparison to some other locations, this ones sale section is smaller.

I LOVE this urban outfitters. The design is cuter than other urban stores, with a large staircase in the middle (good to take insta pics on)! Also, the cashier was super sweet and we had an entire conversation! That doesn’t happen everyday.
The only downside is that the sale section (located upstairs, kind of tucked away) is not as big as other stores in the franchise. Otherwise, great store to shop at overall!

Looooove the stuff here. Kind of overpriced but they can get away with it because their stuff is really cute. Staff could be a bit more friendly (I overheard them gossiping about almost every customer… wonder what they said about me lol)

This place is so expensive and that is really my only complaint. They have great deals on sale stuff and I love their section for décor and extra stuff. The staff has always been so friendly, especially Brian!

The main reason I’m giving this store two stars is because the staff is not friendly or helpful. This urban has great clothing selection and love the layout but wow I was disappointed by the employees. I was looking for help, but they were all standing in a circle gossiping. Very unprofessional. Then when I went to the fitting room, the associate didn’t even greet me or say anything. Shopping experience was not ideal here

Everything about this store is fantastic; from the layout to the store selection… Except for the staff. The staff was not friendly, nor did they make eye contact when speaking. I understand it can get annoying when customers ask for a price when they seem to have missed it while looking for it, but one person in particular definitely did not have to make their customers (who are giving them their money so they can get a paycheck) feel stupid. Flipping the tag over, pointing, and handing it back, then raising their eyebrows and widening their eyes as if to say «yeah dumba** it’s right there.» is not what I expected. I go here all the time and haven’t had poor customer service like that before. Maybe they were just having a bad day, but at least I wasn’t one of those rude customers that makes your job a living hell. I usually don’t make reviews but this time it just seemed so unnecessary of them to be so rude to a customer who greeted, asked a question, and said thank you to their employee. I’m pretty sure retail employees are the ones who are supposed to greet, ask a customer if they need anything, then leave with a parting comment, not the other way around.

Location wise, this has to be one of the best Urban Outfitters around here. It’s in a prime spot of downtown Walnut Creek and in a huge, architecturally interesting building. Due to its size, this location has a great selection. It’s also very well organized. My only issue is that UO can be kind of pricey, so it’s good that this location has such an ample sale section.

This place is super cute. I love their fitting rooms, lol. I really do. Also their clothes are really organized. The store it’s self is really pretty and their employees are so friendly! It’s pricey, but hey it’s Urban Outfitters. Check it out!

Not much different than the SF or Berkeley locations– overpriced cheap quality crap.
Nice employees (although not many to be found), organized, and a nice location.

I really like the outside of this store. Even though it has a small store front, there are 3 different tiers once inside. There seemed to be a good amount of merchandise spread about, but quantities for certain items like types of beanies & scarves were scarce (probably due to the holiday shopping?). The floor seemed to be neat and organized w/​the styles they were originally placed w/​— not much was out place. The employee that checked me out at the register was also nice & made easy conversation with which made the payment process more personable/​pleasant than just the usual spiel, «Did you find everything okay?», «Your total will be…», or «Have a nice day.» I didn’t get the chance to walk into the Free People boutique right next door (which I think is really convenient since I’m a big FP buyer).

So, I think I’ve finally reached that point in my life, where I officially am too old for Urban Outfitters clothes. However, I can’t let that detract from the appealing layout, service and plethora of cute things to look at, at this particular location.
I love the grand staircase in the center of the store and come to think of it I can still partake in their shoes, some of their accessories and for sure their housewares.
It’s fun to browse and as far other Urban Outfitters locations (and I’ve been to a bunch in NY, Boston, LA. San Francisco and San Diego) it’s extremely well organized and clean.
You can easily go through their sale racks without stepping on discarded clothing and they seem to keep up with it, even during busy weekends.
Check out their sales, when once in a while they will offer an additional 50% off.
All around, I dig this location
The Unilocal 100 Challenge!

This rating is just for this location, not the brand.
This place is great! so open and not claustrophobic like some locations are.
The staff were soo helpful! Using their little handheld devices to find what I saw online & bring it to me in my size and then ship it to my house at the in store price when the 1 they had a few loose strings.
Love my experience here, the staff were so enthusiastic and happy to help, I’m impressed.

I think everyone loves Urban Outfitters.
I know because I usually see people wearing the same jeans or styled shoes
I’ve purchased from them around here.
I think this is the best preferred location. It has an upstairs and downstairs.
I think the men sections is pretty small as in compared to the Berkeley one,
but who am I to complain?
The regular accessories and gag books will never lose it’s touch.
If you are of the opposite gender a woman or wanting to be a woman
this location is pretty ideal, I swear the sale section was meant for
you to lose your mind.
Btw, If your a hipster, your breaking your own rules by shopping here.

You know it’s the holiday season when you enter the store and some of it’s sections are in chaos. But needless to say, although this location is not as well kept as it use to be they are having such amazing deals!
If you love Toms this spot is having a great sale on women’s toms! only $ 30 best deal ever!!!
There are a lot of awesome deals here in addition to their regular clothes, accessories and other items! The sales team is fabulous and friendly too so you really can’t go wrong when you shop at this location!
:)

This is a really pretty Urban Outfitters. I just felt it was way too open. Like they didn’t put enough products out. Their goal appeared to be spacious. But for me their website has so much stuff, you’d think you’d have a better chance at finding it here.
The stairway, is so pretty, ascending up.

I have forgotten how cute and helpful the boys that work here are. This location is always well stocked and much more organized than some of the other locations.
I’ve done an online return here and it was a snap as well. Buying stuff has always been quick as well.
I will definitely continue to shop here.

I haven’t returned something I need to return yet, so I can’t say give a testimonial about that, but my overall experience there was better than any other Urban Outfitter I’ve been to.
I went in knowing what I wanted to get. I like the layout of the entire place. It can get a bit confusing with some women’s stuff on the bottom, some on the 2^nd level, and some on the 3^rd, but it’s not something you can’t get used to. Just go to every level and shop til you drop! It’s a good amount of space and therefore has a good selection of standard and on sale clothes, although their sale sections are pretty small. That holds true for any Urban Outfitter though.
What made this store exceptional was the service. Granted no one asked me if I needed help right off the bat, but everyone I spoke to was courteous, friendly, and very helpful. One helped me find an item, one helped me order an item from their website through their C.S. team on the phone, and one gave me an opinion about which sweater to get for a gift. And every single time I talked to someone? All smiles. And I mean ALL smiles. Maybe it was because of the holiday season, but the people I was in touch with were not only friendly and informative but they made the experience a great one! I’m in love with Broadway Plaza and all its outlying stores because UO started the night off great.
Tip: If they don’t have the item you want in the store, they can order the item for you over the phone and it’ll be free shipping! They also price match, although finding the exact product somewhere else may be difficult since their inventory is pretty unique.
Will be back!

I’m so used to the UO on Bancroft in Berkeley that I was blown away by this store. The sweeping staircase is awesome.
Clothing wise, UO has never been my style — I have boobs and I’m not a size 0, but this store had a great assortment of shoes. While BF was hiding in the dressing room, a mom and daughter shopping pair helped me decide on a pair of awesome new heels.
Do love browsing through their hardlines though … the books, the toys and the home décor accessories are well merchandised.

I’m not the hugest fan of shopping for clothes. My strategy is usually to take one loop around a store and decide within five minutes or less whether anything catches my eye or not. Rarely does much catch my eye.
But, then, maybe my problem is that I often shop for clothes where I live in Marin?
Walking in to this Urban Outfitters, I was bombarded with the usual heavy-​base-​crappy-​club-​music (visualize the noise…“UN-CHA, UN-​CHA, UN-​CHA”) that I normally expect out of Abercrombie and Fitch.
Fine. One loop around. As usual, the guys section is further away. But hey, they sure had a nice staircase to climb… worthy enough to say «cool» and click a picture from my camera.
And, what do you know? They passed the five minute test and I actually found TWO shirts I liked in that amount of time. You definitely have to pick around fast to find that in five minutes, but mission accomplished.
Obviously you are not paying the Macy’s clearance price of $ 20 for 2 shirts, but I am willing to spend $ 40 for 2 if they look nice, feel comfortable and last a long time. Of course, I don’t know how long the shirts will last… as I have worn this one for about as long as it took me to write this review.
Eh, I’m happy for now. Good enough.