Broadway Eyeworks

Wonderful people! The person we work with is very thorough, even calling when our eye doctor did not send in the prescription for our glasses as promised. Our entire family has their prescriptions filled here. They have a very extensive frame inventory.

My 3 year old daughter and I had an appointment today. The entire staff was so friendly and comforting that my daughter was relaxed and comfortable throughout the entire process. The doctor even played with my daughter while I was looking for frames. If you like warm and friendly people go here.

Both hubby and I had our eyesight checked here by Dr. Liane Rumsay. We’ve always got them checked in India and this was our first visit to the optometrist here in the United States. Dr. Rumsay did a very thorough examination. She used eye drops on us for dilation before the check up. She explained every procedure patiently before she actually performed them. Having got my eyes checked every year ever since I was 7, I am very impressed by this Doctor. She made me feel very comfortable throughout the check up. We also ordered our glasses here. They got ready in about two weeks time and I believe this is pretty good considering that we ordered high index glasses of pretty high power. We were lucky that we called in and got an appointment for the same day. Each appointment lasts about 45min, so there’s no point in showing up without an appointment. The service was pretty decent and we are very happy with the quality of the glasses. The frames and the lenses come with warranty. The only qualm I have is that my appointment was at 3.45 and by the time I chose my glasses it was closing time and the sales woman seemed a bit in a hurry. I had to tell her that, I would have to come back later if she were in a hurry because I couldn’t choose something this expensive in a hurry. She understood immediately and helped me pick my pair without hurry. Overall, it was a pretty good experience with Broadway Eyeworks.

I can’t believe any business would allow such rude employees to stay employed! Every time I call for anything, I get such rude and condesending attitude from the staff, that I have no intention of returning. The doctors may be good, but they aren’t the ones who get the customers to return. Let’s face it, they are really in the retail business of selling hideously overpriced glasses. If you want me to part with $ 500-​$ 600 for a pair of glasses… you should at least treat me as a valued customer! Fortunately, there are a lot of optometrists out there who know how to treat a customer as well as a patient.

After seeing the handful of negative reviews here, I am stepping up to the plate to vouch for Broadway Eyeworks. I have been coming here for about four years upon the recommendation of my wife. I recommend Broadway Eyeworks without hesitation.
I see Dr. Rumsey here. She is professional, experienced, competent and friendly. She explains everything that she is doing. You can’t get better than Dr. Rumsey.
I have been interacting with Christine at the front desk since being a patient here. Christine also sold me my Lindberg glasses a couple of years ago. She very much knows what she is doing and is organized, competent and friendly. I value her assistance and Broadway Eyeworks is lucky to have her as an employee.
I suggest that people through a pinch of salt on the negative reviews here.

The doctor offered to leave me without glasses for another two weeks, after I spent 5 hours dealing with his negligent business, your review reply is just another exAmple of bad customer service
My recommendation to Unilocalers is to stay far from this bz

I always recommend Broadway Eyeworks to my family, friends, and co-​workers. I don’t understand some of the bad reviews posted, because I have been a long-​time customer and I always receive top-​notch service. Dr. Rumsey and Dr. Yee are fantastic, and I see one or the other depending on my schedule. Neelam is always so patient and knows my style well enough to select frames that I actually like. When I pick up my glasses, the staff always makes sure I am completely happy with the fit of the frames and the lenses. Also, they have always offered to adjust my glasses if needed in the future.

Poor customer service. Woman who worked with us did not have good people skills and lacked attention to detail when taking down our information and when explaining insurance coverage. Although I left with what I needed, it was not a pleasurable experience.
People aside, the store itself was clean, organized and seemed to have a decent selections of frames, lens, etc.
Overall not my first choice for eye care.

I loveeee this place. I’ve had many different locations with okay service and frame selections over the past few years and by far these guys are my FAVORITE!!. Dr. Mock is the coolest. Not only do they have a great selection of funky frames but their staff is unbeatable. They’re extremely knowledgeable, super kind, and I really honest about what you’re spending on frames. I never feel like I’m getting ripped off or hurried. Highly recommended to new comers =)

Great doctors, worst front desk staff ever. «Jackie» was super rude and condescending on the phone. I called this time because last time i went in in person and got awful service. That time another rude and nasty woman refused to help me fix my glasses I bought there for over $ 500. I won’t be back, ever. Stay away from this place unless you want to leave with your wallet empty and your feelings hurt.

Worst customer service experience I’ve ever had; I’m still baffled. Believe me or don’t — I’d truly go somewhere else. Condescending as well as outdated (Dr. Mock), I’ll be going elsewhere.

Dr. Mock fit me in during his lunch hour. He also educated me about my eyes and the proper way to put on my contacts because of my stigmatism. I will definitely come back. Christine helped me pick a perfect Prada frame too!

«Christine» is a douchebag. I don’t usually use that word but this chick is rude, condescending and frankly pretty arrogant for a counter clerk. She promised my glasses would be ready in 7 – 10 days and it ended up taking almost three weeks. No follow up calls, nothing. I had to call and speak with the owner to see that they had finally arrived. To be fair, the rest of the staff and the doctors here are fine. But the counter lady needs some re-​training because her people skills suck.

I came in to see Dr Rumsey. She is very patient, thorough and knowledgeable. I’ve seen her for 15 years now. Although I moved, I still make the drive because of her attention to detail. She also specializes in contact lenses and has recommended the most comfortable lens I’ve worn to date.
I also want to thank Brooke, one of the staff who runs the front of the office, for recently helping me select a great pair of frames. She was very patient with me as I tried on many pairs. She made great recommendations based on size and style I wanted. When I asked if the frame I picked came in other colors, she did quite a bit research to find out and emailed me options in a timely fashion.
She was also very careful and patient in adjusting my new frames to fit to my satisfaction.
Both Dr Rumsey and Brooke made my experience at Broadway Eyeworks memorable. I definitely will be back for my 16 year visit.

Horrible customer service with no follow through on their word. Dr. Mock promised to have glasses replaced and put it off for a year and now is refusing to do anything about it. No wonder they have an F on the bbb (better business bureau) website. Never again!

I have NEVER written a poor review for anyone on any website but I’ve seriously been pushed to the limit. I have been going to a Dr. Mock there for over 14yrs, and have never had a problem aside from the front desk staff being rude from time to time. I went in a few months ago to get a new pair of glasses. I was convinced to try their new progressive glasses, paid $ 600 and was told that my vision would take some time to get accustomed to the new lenses. I tried to wear the glasses but there was no way that I could function with them on. I went back in and was told to return the glasses and I would be able to get a new pair with the credit for the old glasses ($ 600). I had an appointment today to get fitted with my new lenses and was told by one of the staff that I would be committing insurance fraud if I were to take new glasses based on the old credit of $ 600. The lady and I got into an argument because she refused to even listen to what I had to say or honor the facilities promise. Mind you I’ve been having a problem with this same receptionist for the past 4 years, she is very rude and very short with me and my whole family when she speaks to us. A doctor came out and took over the situation and said that she would talk to the head doctor and let me know what options we have and also let me pick out my new frames. I left a happy customer. I just now got off the phone with the head doctor (Dr. Mock) expecting that my problem would be resolved, instead he was yelling at me saying that I don’t pay my balances? And that I wronged his staff? For having done business with this man for over 14 years, taking my full family of 5, recommending people at all times AND following the doctor when he switched locations I expected way more on the end of customer service. I am now looking for another optometrist as well as filing a claim for my $ 600 because the good ol’ doctor Mock has decided to pocket the money and has decided that he will mail me the old pair of glasses that do not work for me at all. He has not even tried to reimburse me for the $ 600 I wasted in his office. DO NOT GO HERE! You will regret it and mark my words the staff is extremely rude and acts as though you’re bothering them rather than keeping their job afloat. This same complaint will be posted on the BBB website along with any other action necessary for this issue to be resolved.

Wonderful group of optometrists and staff. I’ve been coming here for a few years now and absolutely love their selection of frames. I use VSP and haven’t had a problem since coming here.
I also love that the doctors are very helpful with my contact needs. They let me try different brands to make sure it suits my comfort and vision needs.
My favorite brand in frames have been Face A Face. Well made and beautiful!

I can see clearly now my last season designer glasses with my old prescription are gone. I can see all obstacles through my new designer shades!
It’s gonna be a bright (bright), bright (bright)
Sun-​Shiny day.
All thanks to Broadway Eyeworks!
I love this place! They take my vision plan, VSP and they have the most amazing staff.
Dr. Mock is very attentive and gives great explanations. He was very patient and honest with me which I really appreciate because my last optometrist felt like a used car salesman. Not Dr. Mock, he is honest and a great conversationalist. Making the pupil dilation less unpleasant.
The selection here is vast. I mean it, be prepared to spend a lot of time browsing. Chanel, Tom Fords, Prada, Bulgari, and beyond. They even have a lot of the elite smaller boutique eyewear lines my Mom is a fan of.
Having shopped at Broadway Eyeworks with my Mom I decided to stop by a few days before my visit to choose the lenses. That way I could sort through any mixed emotions or possible doubt on the day of my visit. After all I am a Gemini.
Jackie was the staff member who very patiently pulled almost every designer eyeglass for me to try out. After getting a feel for what I liked she gave me some great suggestions. Usually I hate stylist suggestions but Jackie clearly listened to the traits of my pickiness because she suggested both the pairs I most fell in love with and ultimately purchased.
After we got it down to just 20 pairs she helped me narrow it down and even suggested I take pictures on my phone with my favorites. The pictures and advice successfully convinced me against a pair I was clearly in love with but simply did not suit me. As my good friend Cher Horowitz once said ‘don’t trust mirrors.’ Good looking out Jackie!
After my visit I tried on my choices one last time, checked out the ones I really liked again, made sure there wasn’t anything new and enticing, committed, got fitted and voila, I was done!
Less than a week later Jackie gave me a call. I came in and tried on my two new beautiful pairs of Chanel glasses and here I am a satisfied customer very clearly typing up this review.
Oh, turns out I had a $ 15 refund on one of my pairs. Nice, thanks Broadway Eyeworks welcome to the Carolina Approved Glam Squad!

First time here, was seen by Dr. Rumsey, she was nice, pleasant, cute /​funny, she was very thorough and explained things well. Answered my questions with confidence. My husband had an eye exam as well. After $ 800+ spent we walked away with 3 new eyeglasses n lense. Pricy but happy. The cost was our share after insurance. But we can see :)

Other reviews have a lot of gripes about the customer service at Broadway Eyeworks, but I however found their service excellent. Dr. Rumsey was nice, the exam was pleasant, she explained things well, and she even gave me a free sample of eyedrops for some dryness issues I’ve been having. Jackie, the optician who helped me pick out my glasses, was excellent as well. She had a good sense of style and helped me pick out an awesome frame.
They seem to strive to help you see the best while looking your best.
It is a bit pricey (thank goodness for VSP), but what do you expect for designer frames?