Site for Sore Eyes

The staff at Site for Sore Eyes were very helpful and patient. They made picking the right glasses an easy and fun experience. Thank you all!

Okay so this is absolutely the best store EVER !!! My husband and I purchased progressive lenses and contacts and they were very patient and professional. The doctor gave us both thorough exams and catered to our needs and what we wanted. She explained the newest processes when choosing contacts and lenses and we couldn’t be happier with our purchases! We will see them again next year!

I have a very complex prescription and want my eyewear handled by pros. I found the expertise that I expect and value in this store, so I keep coming back for all my eyesight needs. I haven’t used optometrist services, so don’t have an opinion. But as far as glasses and contacts are concerned, I am a loyal and grateful customer.

So, this is a first for me — updating a review from one star to five — but the owner contacted me after my first appointment, apologized and gave me a special offer. How often does that happen? I felt she really cared and wanted to make up for the lateness of my first appointment. She also explained that they had a difficult customer before me and they usually don’t run late on appointments. In addition, I really liked the eye doctor once I did get in for my eye exam. She was very thorough, explained everything, and even set me up with some new contact lenses that I like a lot better than my old kind. When I went in for my follow up today, I was seen right on time — and the owner even cane out to meet me and apologize again in person. How awesome is that? I’ve never experienced a situation where a company REALLY went out of their way to rectify the situation. Five stars — they took a bad initial appointment and turned it all around for me!

Can’t stop singing my praises for this store! I was visiting from LA when I realized I forgot my contact lessons. The team here (can’t remember names) were so friendly and gave me lenses for free. I may have also snagged a pair of glasses that they shipped to me directly in LA!

I had to see it for myself. Yes, they are pretty rude here and frankly their eyeglass collection is okay but I’ve seen better. They’re just not the friendliest here and if I’m going to pay $ 300 plus for glasses, show a little respect to your customers. Be a little welcoming. It will go a long way.

Bad experience to shop here, i do not have vision insurance, my eyeglass cost a lot of money to got the very basic progressive lenses. It’s so hurt to support the business with that kind of prices.

I’ve been buying eyeglasses here for several years, and generally had very good service, thanks to April. Unfortunately, I can no longer deal with this store.
I purchased a very expensive pair of DeStijl glasses which I enjoy very much.
I bent one of the arms and took it in for an assessment. The male employee looked at the glasses for 2 – 3 seconds and told me they couldn’t be repaired, and would have to be replaced, and your warranty ended 2 months ago. OK, fine, call me let me know the price; he never returned my call.
About a week later, I spoke with the manager who informed me (apologetically) her employee had forgotten to call me, and she would follow up with me; never got a call.
The kicker to all this is after 2 – 3 days of having a bent arm, I looked at the glasses, removed a screw, and repaired the «unrepairable» bent arm myself; it took me 1 minute.
They’ve lost my trust, and their credibility is trash. Buyer beware.

Good prices, wonderful staff. April was a dream. She was very knowledgeable and even made us aware that we could probably get better deals elsewhere with my fiancé’s vision insurance. Honesty is the best policy! She also very patiently explained the differences in the types of lenses he was interested in and we saved money getting two pairs of glasses instead of trying to get one complicated, expensive catch-​all pair for everything he needs.
Everything was quick and painless and professional!

I hate that I have to pay to get a prescription every single year to buy contacts but the people at this location make it super easy at least to do so. You can make online appointments which is convenient for my busy schedule and they are open on Saturdays. The two ladies who helped me last Saturday were fast and efficient and I was in and out in 15 – 20 minutes. Thank you!

After years of difficulty in selecting glasses/​sunglasses which fit my oversize face, the staff at Site for Sore Eyes found me frames that matched perfectly in under 15 minutes.
Since then, I’ve come here regularly to renew my prescription for glasses and contacts. I have yet to an encounter a situation in which the customer service has been sub-​par.

Really bad experience. Zero kindness. Rude and not professional. More interested to push you out the door than help you. DO NOT GO HERE. Dr Lee was terrible and April was plain mean.
The equipment used looked like it was from the 50s– tear in the seat was welcoming. A bag of fuses from radio shack were tacked to Dr Lee’s cluttered desk. One of the main measurement devices had a huge external fuse plug — like you’d see in a museum. Scary place.
On check out April kept telling me the insurance I had only could be used there at their office to order lenses (false) and that it only covered $ 130 of the lens fee (also false — they cover the balance over $ 130-​I don’t think she understood what she was reading). Wow.

I had my glasses done at this place and the experience was great. Both ladies are really nice. They have a nice sense of style and will help you choose the right thing as well as make the whole process smooth and easy. I am very happy to have chosen them after going to Costco last three times. Although the price was good at Costco, the lenses would lose the coating very quickly. So I decided to go elsewhere. I chose Site for Sore Eyes for its wonderful location. I could have given the store five stars, I think they are worth it.
I glanced at the Quinci W. review just now, and and really can not believe this can be true. The customer service is great at this place. Prices are a bit less than what I paid at my doctor’s office for similar glasses.

Excellent service always with a smile. They always adjust my glasses and refill my glass cleaner free of charge. Other locations have not been so nice, not even close.

This older lady who worked there laughed at my prescription when I handed it to her right in front of my face. Super rude customer service. I will never come back here for anything.

I have come here regularly for my contact lens prescriptions in the past, so when I came back this year for both contact lens and glasses prescriptions, I thought it would be a smooth process. The woman helping me initially overcharged my card and had to credit my account back, assuring me I was still getting both prescriptions like I’d asked. Nope! I didn’t realize until I tried ordering lenses online that I was only sold a prescription for glasses… which I never would have done, since I use contacts 90% of the time, and that’s the main reason I visited in the first place.
When I called to clarify what went on, the guy on the phone was unhelpful and defensive, telling me the mistake was mine for not knowing how to read a prescription and letting them know it was not what I wanted.
Not recommended.

I can’t complain so much as my fellow Unilocalers have… I got my glasses no problem and have loved them ever since. Granted I haven’t needed to come in for repairs or needed to suddenly exchange them as others have.
I would recommend this place for anyone looking for a nice selection. The staff are not super friendly but their not mean either. I see them as just doing their job. The only reason I haven’t given this place all 5 stars is because some of the prices seem a little too high, but then again they told me they put their items on sale from time-​to-​time so maybe it was just not ideal timing.

Horrible customer service!
Me & my bf came in to look at the frames because we saw the offer they had on Groupon. We browsed the selection, picked a few frames, got price quotes & decided to go back later if we wanted to get our glasses from there.
My bf decided he wanted the frames from there so we went back to purchase his glasses. While we were there one of the associates was complaining loudly about how the store wasn’t making enough money to «pay the salaries of the employees sitting in the chairs or the electricity bill», she was rude to everyone & talking to them like they were stupid. She was even yelling & cursing at another employee who was new while we were right there. My bf wanted to start the process of purchasing his glasses but no one was there to help us. I asked them for help & the rude one told me they were already looking up my bf’s benefits, which they weren’t because he never gave them his name or insurance info. He bought the glasses, used the Groupon &we left.
But this is where it really gets bad, about 2 hours after we left they called us & told us we would have to go back & pay $ 100 more or they would cancel the order because the employee who took care of us made a mistake when charging us. She told me that she couldn’t give us a discount & the groupon together. I was confused because she never mentioned any other discount. When I told her that, she started arguing with me & told me she knows she told us that she was giving us a discount of $ 100. She never said anything about that! She kept trying to argue with me about it & even started getting loud. I wouldn’t have had a problem paying the extra money if she would’ve called & apologized about the mistake & the inconvenience, but she chose to argue about it & threaten to cancel the order. Then, the second employee grabbed the phone & started arguing with me even more!
I would’ve went back to get my glasses from here but they definitely lost my business. I will never go back here again. What kind of business makes the customers pay for the mistakes an employee makes & then tries to argue about it? It’s no wonder their store is doing so bad, they have the worst employees I’ve ever encountered.

When my husband decided he wanted reading glasses for at-​work, I met him at Site for Sore Eyes so that we could pick out a pair together. The store had a lot of styles to choose from. They checked his eyes, measured him, and then we picked out a couple of frames.
Service was helpful while we tried on the glasses and we asked for advice regarding what looked «too wide» or «too small». We finally decided on a nice pair that we both liked. The salesman approved too.
The total cost was just under $ 400 and even though this is a lot, I wouldn’t have been surprised to spend more. Or less — I’ve never bought glasses before so this seemed about right. We were able to pick out another frame (non-​designer) and those were included in the price.
We were given a date to pick up both pairs and when I arrived that day only one was ready (the nicer of the two pairs) but it meant I had to go back another time to pick up the second pair. Aside from that inconvenience, we were happy with the service and the product. He looks nice in them (when he sends me pics of himself from work) and he says they fit and work great.
A co-​worker gave me a website to check out next time we need glasses, which we will do (to save some money) but we were happy with this initial purchase as first-​time buyers.

Site For Sore Eyes is not a site for sore eyes.
I was in recently to update my frames. $ 1200 later I had ordered 2 pairs or Rayban glasses and a pair of Rayban sunglasses. The sales person was so friendly. She said it would be about 2 weeks for my order to come in.
After almost 3 I went in to check progress since I hadn’t heard anything. 2 of my glasses were in — one standard glasses and my sunglasses. The woman who had helped me originally was there but didn’t bother to greet me.
My sunglasses were not what I had ordered. Had to be reordered. Still waiting on my 3^rd pair.
The woman who I worked with on my $ 1200 order finally got up and came over to assist with the wrong order. I asked why I never got a call when my glasses came in. She stated that they called after each pair came in — I verified the number they called and it was correct.
I never got a call. And the got my sunglass order wrong. My 3^rd pair that was due in 2 weeks is still out there somewhere 3 weeks later…
I’ll wait for them to get my order right, but I won’t be back. I’ll go some place else next time.