Goodyear Auto Service Center

Scheduled an appointment for an oil change at 9am dropped off my car. Called at 3pm asking if my car is ready to be picked up and was told that they haven’t even touched my car yet! And they close in an hour. Car was finally done at around 4:30pm (7 hour wait with a scheduled appointment!). So disappointed & won’t be coming back to this location! Very unprofessional! IMO they don’t deserve any stars!
Update
The next morning my car wouldn’t start! Trying to figure out if it’s the battery or something else wrong (I never had a problem with my car starting before). I do NOT recommend this location! Save yourself the headache!

First off do not come to this Goodyear location! We have received the worst customer service I have ever received in servicing my vehicle (s).
We started off at the Goodyear off of Salt Lake but their inspector was out sick so we called this location. They told us it was a 2 hour wait for a safety inspection. We decided to head over because our options were limited with it being a Sunday.
Once we arrived there wasn’t anyone in the office to greet us and we ended up waiting almost 10 minutes for someone to assist us. David, the store manager, wasn’t very friendly in greeting my husband and me to find out what we needed. I explained that I needed a safety and gave him my insurance and registration. For reference we are military and are not considered Hawaii residents so I have out of state plates. He asked me in a very condescending way if I planned on getting Hawaii plates. We were then told there was about 4 cars ahead of ours and it would be a lengthy wait time. We brought our second car and told him we could leave the car. He seemed relieved we could leave the car and said he would call when it was done and ready for pick up.
We decided to run errands and go home for a bit. After about 3.5 hours we decided to call and we were told the car was done. There was no indication if they found anything while doing the safety inspection or if the car had passed or failed. Once we arrived back at Goodyear we entered and again waited nearly 15 minutes before being assisted by David. He pulled out all of our paperwork and still didn’t tell us if our car had passed or failed. We were told the price for the inspection and nothing else. Before paying I asked if we had passed, he said no you failed due to your registration. I asked him to explain why since my registration for Florida is good for another 8 months and my Hawaii registration had another full day before expiring. He tried saying that none of my paperwork had tomorrow as the expiration to which I had to point out to him all the information. Once he realized he was wrong he said okay it will be awhile before we can redo the stickers.
I politely asked how long it would take and he huffed and puffed and grumbled saying he didn’t know but he had to finish something else before taking care of the issue. This was aggravating since we were already told our car was done and then had to wait an additional 20 minutes for him to print the new stickers.
Overall I would not recommend this place for a safety inspection or anything else for that matter. My husband and I will be using Lex Brodie’s or the base auto hobby shop for our future mechanic and inspection needs.

Great tire repair! Had a slow leak in one of my tires. BMW said they won’t repair so would have to buy a new tire because they were Run Flat tires. The guys at Goodyear took the tire, patched from the inside. Took about 2 hours. So far, so good!

Most expensive oil change in my life. $ 71 with a coupon. Ridiculous. But i needed it done asap, and it was. So thats, that.

I have to give a star in order to write this damn review. Unilocal,please add a negative star to your feature.
First off we had a tire that was still under warranty, we had a flat that we brought in and the guy that helped my husband said that they didnt know when the tire order will come in since they have to special order it. This happened on 7÷20÷15.
Can you imagine shuffling your kids around back and forth to school and errands on a spare tire for three weeks?!
Anyway, we get no update whatsoever. So fast forward to three weeks later 8÷13÷15 My husband calls them to check on the status of the tire, they say that we would have to order the tire online from this company with our money and that they’ll reimburse us. I don’t see the whole point in that. First of all, if my husband didn’t call then we wouldve just been left in the dark waiting for a tire that might not ever come. Second of all, why do we have to pay for it and then get reimburse later? It’s just a whole extra step to take.
It seems like they just tossed our tire/​problem aside and just forgot about it or been putting it off. You guys need to hire workers that are on it. UPDATE YOUR CUSTOMERS ON WHATS GOING ON. If a customer has to call and check up on it especially after several weeks like we did is not acceptable.

Francine was very helpful with my truck tires selection and install. They gave me a courtesy ride home and picked me up while having tires installed. I recommend this place for all your car or truck Maintenance needs.

Got my tires here. None of that nitrogen-​only crap from the members-​only store. Good service. Maybe too good. As with any Goodyear, they’ll tend to quote you everything that needs fixing on your vehicle. So they’re always selling you something. Most cases, you’ll need it down the line. But they try to make it sound like you need to get it today. During the time I was waiting for my tires to be done, I could hear the sales pitches and expert closings. They’re smooth like a car salesman. You just have to know more about your own car than most, and know what to say no to.
Easy to talk to; returns calls promptly. Probably another reason I didn’t go with the members only store.
Similar to other non-​dealer shops, I highly recommend you go in with one service at a time. For example, if you go in asking for an oil change, transflush, spark plug replacement, etc in the same day, you’re bound to be disappointed about something. I find that retail shops like these are best when you go in with one service or major repair in mind.

I have been reading some of the reviews about this particular location and I have to say that some of the comments about the receptionist and her poor customer service is shocking! I have never experienced poor service from her, in fact, she goes above and beyond to remember her customers names, the best prices for the service they need, and the most efficient but safe way to get the car in and out! I will continue to go to this location as long as she’s there… she is probably the best asset at this location!

Excellent customer service by Anthony. Fast and easy service and no hassle for a quote.

Great service! I talked to Mike over the phone regarding a situation that occurred at Ewa Beach Goodyear. Basically, EB Goodyear did not want to perform a failed safety inspection (see my review of EB Goodyear). Mike already knew what I was talking about when I mentioned «getting a failed inspection.» Came in today, got the failed inspection easily, waited less than an hour! No stress! They took care of what needed to be taken care of. The staff there are friendly! They know what they are doing! Quick and easy! So glad we came to this Goodyear & we will continue to travel a little bit further out of Ewa Beach for better service!
Update: this is for the Goodyear Waipahu near Hawaii USA Federal Credit Union.

Made an appointment online for 8am. Dropped my car off at that time and was told that they will call when finished. There was only one person ahead of me. I come back even before the called because I thought it’d be finished by the time my ride needed to leave for work. But no. I decided to just wait there because it’s been several hours. But guess what?! They didn’t even touch my car at all. Same spot and everything. I have would be fine if it was still there for an hour. But it’s been more than two hours and they still haven’t brought it in to inspect. I’ve never had this problem when dropping off my car else where. It’d be finish within the hour. But never a 2+ hour wait. I made an appointment. I made it early so it can be returned to me asap. But no. This is really inconvenient. What? If I decided to wait in the shop for it would they do it faster? Probably not. And it’s not even busy here. This is really frustrating and annoying. Will never come back here. I’d give you no stars if that was an option. Poor customer service also.
Update: 10 minutes after asking what time my car will be done, they finally brought in my car. It only took him 10 minutes because he needed to change my windshield wipers. But why did it have to take so long? It took me leaving home to wait here and to ask about when my car will be finished for them to finally acknowledge my car. Paid 51.51 total. Reasonable. But still annoyed at the fact that I waited 3.5 hours for a safety inspection that only took 10 minutes? Ya feel?

I originally called after 10 a.m. for an appointment with the intention that I needed an oil change and a safety inspection. David was very pleasant making my same day appointment (where other places were all booked for the day) at 2 p.m. which he approximated to be 90 minutes long. My car went in and I waited inside. After 30 minutes, I was told that my wheels needed alignment. After an hour, they showed me acid test strips from my cooling system and brake fluid proving they needed to be flushed and that should take another hour. Fast forward, I spent 4 hours in their waiting room. Well, it was air conditioned, furnished with cable TV (a marathon of Pawn Stars played), free coffee, a clean restroom, candy dispenser of M&M, etc. and a soda machine. Soooo, since I was waiting so long Francine and David made some things free: tire inspection, tire rotation, safety check, and fuel system cleaning. Francine also price matched or discounted the rest and my total came out to $ 339.
Hint: they will price match with any other place. Do your research before going.

Been here a few times for minor things like safety inspections and oil changes, simply because they’re within walking distance of my work.
What I find dissatisfactory, is their female receptionist (Francine maybe?) is extremely unpleasant. She needs some serious lessons in customer service. This last time she wasn’t outright rude to me, but she has been before. She is DEFINITELY not friendly, though. Don’t know what her problem is, but she is a very poor representation of the company/​store. I’ve never had any issues with any of the other employees working there, the rest of them are very friendly.
The reason I didn’t give 1 star is because when I took my car in today to get a front wheel bearing replaced, they diagnosed my car quickly and came back with an estimate within maybe an hour. Pretty good service in my opinion. They quoted me a fair price, and they’re so convenient because I can just leave my car there while I’m at work.

So my saga continues (see my review for Goodyear Ewa Beach).
I called these guys yesterday afternoon after all the trouble I had with Ewa Beach Goodyear and the receptionist took it upon herself to get me an estimate over the phone. What good customer service, I thought at first. She told me to bring it in first thing in the morning since it is a Holiday and there will be a lot of walk in customers. I set my alarm early and got there right as they opened at 7 am.
There were about 4 people already there and I waited to be checked in. A gentleman in a t-​shirt was the only one there to check us all in. Didn’t catch his name but really nice guy. He showed me my estimate just like how the receptionist had described it over the phone the previous day. He told me might be a while since only a few mechanics were in (I didn’t know he was one of
them too!)
4 hours and 2 movies later (watching on my Tablet, thank God!) my vehicle is still in the lot. I ask the receptionist who I think came in at 8:00am where I stand in place of service. She went to the back and asked the guy that checked me in who was now all dirty and sweaty because he too was working on cars. I don’t know if he was helping because he wanted to or because he had to. When he came back, he said he’ll get to me next.
About 12:45, receptionist now asks me if I can drop off the car or reschedule… WTF!!! I’m already here for like 5 hours and you want me to «drop it off?» reschedule!!! Hell no!!! I told them I’m waiting until they are done.
Guy in T-​shirt comes back and tells me that «might have to reschedule cuz I gotta drop the exhaust… das why 1.1 hours…» Holyfrickensmokes!!! ya gotta be kidding!!! I told him I dropped the skid plate yesterday and I cannot get to it without a vehicle lift.
He then put in on the lift and called me to the auto bay while my car is on the lift so I can show the mechanic where my oil sending unit is located. Do you guys not have Internet access or proper training? Or is it because the one and only guy who has a clue called in sick? I figured they could at least do what I did and use Google to find out how to get to it.
While I was waiting and noticing the workers coming in to buy a soda for their break, I noticed that the conversation with the T-​shirt guy and the receptionist turned to one of frustration: sounded like a few people called in sick making their jobs harder and that they were trying to call people in, which I figured would be hard since it is Veterans Day. I think one of the workers had an emergency today too backing up the morning appointments as well but at least try to get someone to come in or could they borrow mechanics from other stores??? I dunno…
Right now… it is 1:11 on a Veterans Day and I spent six hours on my ass in the shithole of a lounge area they have staring at my car on the lift… I’ll post on the final results but geez… nuff with Goodyear Vehicle service!!!
Phil and Capitol Auto, you guys are still number one but I had to resort to Goodyear since they were open on Saturdays and could supposedly take me in last minute. I learned my lesson and will always need to go to Capitol Auto!!!
Update: Finally after changing their lightbulb myself in the bathroom since they were severely short handed, I was pleasantly surprised to see my Armada in the front all done!!! Whew! About time. The receptionist felt bad and gave me a $ 25 discount and the mechanic came back in with my faulty part as a souvenir for a very long day. The mechanic also cleared my check engine light but I know the oil sending unit was not the only one triggering the light since I got it checked somewhere else. I initially wanted to just give them 1 star but after chatting with the receptionist, I realized that they were doing the best they could with the limited amount of resources on a busy Veterans Day. I hope everything is well with the technician that failed to show up and not call in to say he wouldn’t be in today. That was the main reason that they were so far behind. In the end, I spent my Veterans Day at Goodyear but finally got my Armada repaired.

Got new tires from good-​year waipahu a week ago and just today while i was driving one of the weights off my tires fell off. Came in to get my tires rebalanced due to weights fall off. thank to CHRIS for taking care of our situation.

We went to the Goodyear in Waipahu so once we finally got there, the guys were nice and so, my friend bought the 4 tires and paid the extra $ 89 for the alignment. Guy said it would take a couple of hours so we wait for 2 hours and we head back to Goodyear. As we enter the showroom, I look into the service area and my friends truck is driven out so I assume it’s all done. 10 minutes later, no truck so I ask the guy, where did it go and he tells us that their alignment machine is broken so they took it to the other Goodyear three miles down the road. After an additional hour we got the truck back. The manager should have told us that they could not do it on site. What a terrible liability if the guy go into an accident… poor decision making there. Then, the manager kind of ignores us and by the time we get the truck back, and everyone else was really unapologetic. I will never go here again. It was awful.

Don’t recommend this place, I have been shopping a round for a good fleet service automotive repair company. Had two tires put on and they forgot to do the alignment. I truly need four tires but they were charging me way too much for a so called deal. Service was slow and inattentive towards updates or customer service.
The lady continues to Suck her teeth and whistle while you wait. After 30 minutes you will have to leave to gain your sanity.

FAST quality service very friendly always greeted acknowledge when walk in very professional great deals very clean shop all great people.

I’ve been having my car serviced here for years. In fact, this is the only shop that has touched my car after my service warranty ran out from the dealership. First, I used Goodyear for the convenience. I used to live in the area. Later, it turned into the value. They would send me coupons through both e-​mail and snail mail. Currently, I live near town but I continue to bring my car to Goodyear in Waipahu because they’ve come to know my car and because they’ve done such a good job maintaining my car, I don’t see any reason to bring my car anywhere else. Since I started bringing my car to this Goodyear location, I haven’t experienced any major issues with my car-​knock on wood!
The one thing I do not bring my car here for though, is the customer service. Well, lack thereof. Sometimes they don’t even answer their phone, which I guess is understandable. They get really busy and all the employees are either working on cars or assisting the customers standing in front of them. When I get there, I’m hardly every greeted when I walk in and it takes a while for someone to acknowledge me, unless of course, one of their veterans is working and remembers me. Overall though, good customer service is almost nonexistent here.
They have a couple of chairs in their waiting area and have a vending machine, coffee maker, TV and some candy and gumball machines for the kiddies while you wait. I prefer not to wait for my car as I don’t really have the patience to wait and listen to the employees chat with each other, watch a TV channel that I don’t care for, and have the power tools going crazy in the shop right next door. That’s what normally goes on during the weekends. I recommend bringing your car on a weekday when they are less busy and you don’t have to wait half the day just for an oil change. Yes, customer service is lacking but they get the job done and their prices aren’t too crazy.

We needed to get new tires. And after driving around looking for deals in the Waipahu area, we finally seen Good year.
We’re so happy we chose to go here. David and I believe her name was Francine?, they both greeted us and asked what type of service we needed. It was a little after 5pm, they closed at 6, David went out to my car and looked at what type of tires we needed. He then quoted us with the price for one to four tires. We decided to change all four. He even gave a a HUGE discount to getting new tires and installing. He even asked if it was a good deal and that he could get our car started.
While waiting, Francine gave my son some stickers and a coloring book and crayons to keep him busy.
Estimated time they took on our car was about 30 – 45 min. Probably less. We left Goodyear 5 min to 6pm.
I would definitely recommend this place to others. And yes, we will be coming back for future services. Thank you David for your GREAT customer service!!!