Goodyear Auto Service Center

I go to the Goodyear Waipahu because it’s close to home. The first time I went to this Goodyear, I wanted an oil change and tire rotation. The man at the counter said if I get the more expensive oil (Synthetic) that the tire rotation would be free, so I agreed. I told them I’ll leave my car and just give me a call when it’s finished (estimated wait time was 1 – 2 hours). 4 hours later and no call, I decided to just go in and wait. I see my car sitting in the front of their store in a different parking stall so it must’ve been done. (Now, from previous experience from my family members I was told to mark my tires before taking my car into service and I especially dont want to be taken advantage of because I am a woman). I walk up to my car and noticed my tires were NOT rotated! I walk to the counter and they already knew it was my car. The guy tried making me pay but I told them I’m not paying for a service they didn’t do. I asked for the manager and showed him my marked tires. He was very apologetic and did my tires and the services was free. After this experience I decided to take my car to the Ewa Beach Goodyear.
Now, a year later (2016) and an infant in my care, I had to go with what was convenient for me. I made an appointment with Goodyear Waipahu on a Saturday assuming they were gonna be busy. I got the same services and a safety check inspection. Once again, I made sure I marked my tires. I was told the service was gonna be 1.5 hours but to my surprise, it only took a hour. My car was not in the parking lot so I couldn’t check (it was parked in the rear area where they do the servicing). My car was supposedly ready but I had to wait an extra 20 mins to get serviced from the people working the front counter. After paying, I walked to my car in the back and AGAIN my tires were NOT rotated! I believe in second chances but this is too much! They told me they didn’t do it in the first place because the tires in the back are better than the ones in the front. How is that possible if the tires were all bought at the same time? They told me they could do it now but it’ll take another 5 – 10 minutes. I waited in the lobby for 20 mins and you guys finished 30 mins early. That time could’ve been used to do my tire rotation. Anyways, my mom was with me this time but we had somewhere to be so we just left without the tire rotation although we paid for the services.
Not even a week later, my bf went to take his car in (again, he went to them for convenience). He paid for the Synthetic oil so the tire rotation would be free. Long story short, NO TIRE ROTATION.
We believe in second chances but this is too much. This time we didnt even want to complain because obviously customer satisfaction means nothing to them. Why waste our breathe if nothing will be done? I would rather take my car to a place where their services are worth it. If I could, I would give them 0 stars!

I guess everyone talking bout the guy Mike. Definitely bad customer service. I felt like I was trespassing on his property. Mean da dope

I downloaded Unilocal mobile app just for this review. I usually go to the Goodyear in Ewa Beach because it’s closer to my house, went to this place a couple of months back because the Ewa Beach location can’t take me and I needed new tires. I thought they did a good job, customer service was better than the one in Ewa Beach so I brought my van in today to get the AC fixed. I made an appointment online and came in 10 minutes before my appointment. I had the pleasure of working with Mike, yes the guy that everyone else talked about. Now been in Hawaii long enough to know that customer service is not what they known for, but Mike brought bad customer service to a whole new level. I travel a lot and been to places where customer service is not even a thing and Mike still managed to surprised me, by a lot. If I could choke him out without going to jail, I would. I started out with «Good morning Mike, how are you doing today? «That awkward moment when you said hi to someone all loud and get no response, yup that happened. After about five minutes of doing whatever he was doing, he turned to me and said «What are you here for?», his tone was what brought it all together though. I thought I was trespassing someone property. I told him I had an appointment at 10, and again, the silence treatment. I repeated myself but he still won’t respond. After about two minutes he said «color! «, I asked him what and he looked at me like I inconvenience him and said «your car! The color of your car!» I told him green. Then he said «what’s wrong with it? «I told him the AC is not working and that I had refrigerant charge before but it’s out again. By this point I was just happy that he is talking to me. But then he told me that they are going to have to pump refrigerant in to find the leak. I said ok, is that part of the AC maintenance package that I came in for? He chuckled and said no. I asked him if that is extra? Now he busted out laughing and said of course it’s extra. I asked him how come the AC maintenance package said you guys test for all leaks too but you need me to charge my refrigerant first before able to run diagnostic on it, and the location at Ewa Beach didn’t have to do it and was able to find the leak? Still laughing, he informed me that I don’t know what I was talking about. Then that long pause where I thought he was going to continue talking to educate me but that was it, he just wanted to insult me that is all. I told him I guess I won’t be getting it done then because it doesn’t seem like he wants my business. As I was walking out, I can still hear him chuckling and said no under his breath. I don’t know if that was no he doesn’t want my business or no he does want my business.
Bottom line is I regret I even did business with this place in the first place. This experience was so bad that I wanted my money back from my last service with my tires. To cap this off, Mike I hope you live a long and joyful life and if work is getting in the way of that maybe you should think about retirement, you are way pass due for it anyway.

Great service! I talked to Mike over the phone regarding a situation that occurred at Ewa Beach Goodyear. Basically, EB Goodyear did not want to perform a failed safety inspection (see my review of EB Goodyear). Mike already knew what I was talking about when I mentioned «getting a failed inspection.» Came in today, got the failed inspection easily, waited less than an hour! No stress! They took care of what needed to be taken care of. The staff there are friendly! They know what they are doing! Quick and easy! So glad we came to this Goodyear & we will continue to travel a little bit further out of Ewa Beach for better service!

I called the store earlier asking if I needed to make an appointment and the guy on the phone told me I can but I don’t need to. When I came in asking to get my oil changed without making an appointment, the guy who was helping me (older looking fella) was very rude to me. I was standing right in front of him for a good 2 minutes and he did not greet me what so ever. And says can I help you? I told him if I can get my oil changed and he just straight up tells me no. He doesn’t even bother to ask me if I want to make an appointment or give me options of what I should do. And he just walks out to the back while I’m just standing there clueless. Seriously the worst customer service EVER! You don’t even deserve to be working if you’re going to treat your customers that way. I don’t know if it’s cause youre an old man and miserable (he’s the one that wears glasses) I’m never coming here ever again. It’s such a shame.

Been coming here for a while for oil changes and safety inspections. There is one counter man, Mike, who has the worst customer service ever!!! For some reason I always get stuck with this grouch every time I bring my car to this place. He always looks mad and talks with an attitude. Almost seems that he is bothered because you’re making him work and he would rather stand there and do nothing. Overall, this place does a good job at taking care of my vehicle, but just try to avoid Mike.

If this is the location by seafood city, there s an old man named Mike at the front desk who is very Rude and not so accommodating to customers. Rude rude rude! Ask him a question he’ll give you a mean look and a one word answer with an attitude!

Always accommodating! Especially when I don’t have an appointment! Thanks Gil & Mike!!!

My son took his grandfather’s car here to have an oil change. They put in the wrong oil type in the car. Now my father has to pay them again to make it right.
By doing some quick checks they could have easily figured out the right oil to use. Instead they used outdated information in their system for the oil change. Waste of money and waste of time.

I’ve taken my vehicles here over the years for tires, but last week my corvette was leaking coolant. I was 90% sure it was the water pump. My vette is as almost 20 years old. I’ve always repaired my cars in the past but now I’m just to disabled (disabled vet) to do it anymore. I had the car towed in and talked to Gil about other maintenance that was due, including recharging the ac, oil and filter change, and tranny and rear differential service.
I got a call from Gil the next day letting me know that the water pump was good, it was just a bypass hose and clamp. What a relief!
I was able to get all the services done, and the car was ready the next day.
If you want a HONEST repair shop, where they only fix what needs to be fixed, then Goodyear Waipahu Town Center is the place to go. Big mahalos to Gil, Mike and everybody else there!

Went there for an oil change last week. I called around for prices and they quoted me $ 10.00 less than Midas. I went in without appointment and they were a little busy so they said it would be 30 minutes. I came back after 25 minutes and asked Mike, the sales associate some questions about my car. He was really honest and had the same attitude about repairs as I do «If it’s not broken, don’t fix it.» My car was ready exactly on time, almost to the second! He didn’t try to push any tires or «extras» on me and they gave me a $ 10.00 discount for bringing my own filter. They also did the usual free tire and maintenance inspections. There is a $ 4.00 disposal fee that I was unaware of when I called by phone but over all I was happy with the service and Mike seems like an experienced mechanic and an honest person.