Pick Up Stix

Pick up Stix tastes very well and is a very good alternative to traditional Chinese made Chinese food. Even though I usually prefer traditional Chinese food in places like Orange County and Los Angeles area I find this place great. They even pack food in containers that the is easy to take out if one wants to take out what they did not finish no need to ask for a take out container. As a plus they also have computers where one can plan angry birds while waiting for their food. I believe Pick up Stiks food can be very successful if they can open up in China or Taiwan especially among Chinese youth looking for something different from the traditional food they are used to.
On thing that prevented me from giving this place a five star review is that they don’t post their drink prices. Back in Summer of 2015 the manager was generous and included a drink with each meal. Now they name a pretty hefty price for a drink that is still not listed on the menu. And they took away a very tasty lemonade soda from the drink fountain as well. Otherwise I would have given this place a five star review.

This Pick Up Stix is great! The food is always fresh and great taste! The best thing about this place though is the customer service of one young lady in particular. I did not catch her name but she’s a young blonde lady who usually works as cashier and is always pleasant and friendly! Her customer service skills are on point! Today I was ordering a Togo order and after paying she asked if I would like a water cup to drink while waiting! This is such a minor gesture but left a big impact on me! She deserves a raise!

Service was very good, but the food was just not up to par — my daughter said «that was the worst Chinese food ever.» Searching for better Chinese takeout in the Carlsbad/​Vista area.

Here is what I wrote to Pick up Stix corporate on 07÷30÷15.
My husband and I visited this location yesterday (7÷29÷15) evening. We placed our order. I wasn’t notified until after I placed my order and paid that they were out of brown rice (what I had ordered). The cashier, Emaleigh offered that I could replace it with white or I could pay an additional charge for fried rice or chow mein. I was appalled, especially since it’s their fault they are out and telling me how busy they were during the day did not make me feel better in the moment. I ended up telling him I didn’t want rice then and I would not pay the difference. It ended with that, no offer of substituting with something else, waiving the fee to upgrade, or even a small discount off my meal since I would not be getting the whole thing.
While sitting there waiting for my food, another cashier loudly offered other customers to upgrade free of charge since they were out and was trying to make the customer happy. I feel discriminated against because why wasn’t I offered this same thing? Our Chk was 1507.
While waiting for our food the two ladies in the kitchen were extremely loud, goofing around, and having personal conversations for the entire restaurant to here.
In addition, when our food was done the cashier clearly didn’t communicate to the kitchen because they delivered rice to me with my meal. I told her I said I didn’t want it because I do not eat white rice. She picked it up off the table and took it back to the kitchen. I watched her box that same rice I handed back to her for another customer!
I am extremely unhappy and you should be aware of this issue. This is the first pick up stix we’ve visited where the customer service is clearly lacking, maybe that is why there is a hiring sign in the window. The Old Grove in Oceanside location is worlds apart from this location by offering stellar customer service.
I received an automated reply from this saying, «A representative will contact you shortly. Sincerely, Pick Up Stix»
As of today, 07÷18÷15 I have not received a response from their corporate office or district manager. I tried to give them an opportunity to fix this before I posted.

Good service everytime I come in to any location. if there is something on a plate you don’t like they could always modify it.

OMG let me tell you about Pick-​up Stix, this place is amazing, love the food here! The staff is very Nice and helpful and I never have a problem when I order. Love the House special chicken and how special beef it’s very good and cook well. The GM, she is very nice and helpful!

Amazing service. I believe his name was Andrew, but I could be wrong. He said he worked at a different location before and it was his first day at this location. Me and my sister came in and we left so happy because of him. He loves his job and is so friendly. He had conversations with us and helped us choose what to order. He even brought out our food to us and everything. Seriously it doesn’t matter what to food tasted like because this guy was awesome. this kid needs a raise!!!

They have the best won ton soup around! The restaurant is always clean, and the staff is always very nice and professional. My order is always ready in a timely manner and always exceeds the standard. Their egg rolls are amazing too!

I like the remodel on this store. Very open and fresh. I like the new TV too! The bathroom is always clean. The food is great made fresh to order. Service is good too! My only suggestion would be a couple of more tables because lunch here is pretty busy.

Stopped by for lunch… sign reads ‘grand re-​opening’… Why bother?
Ordered Kom pow chicken… Came out like shredded chicken… Or not sure there was any chicken at all?
Asked for my money back and she still Chargers me for the drink… whatever…terrible location… Been to the one in LA Costa and never had this experience. Wont come back.

Always a good quick meal when your coming home from work or are on the go, and conventional places aren’t looking good.

Service was excellent on Christmas Eve. Meals were yummy and presented well. We were insanely thirsty afterwards haha so if you’re watching sodium beware! Again, want to emphasize cashier and others were very nice considering they were working Christmas Eve. Thank you!!!

Loved it! Hubby and I came in for dinner. He got Orange chicken and I had the House special. We swapped our sides for chow mein and fried rice… added some cream cheese wontons too. A little of this and that. Food came out in a timely manner, hot and full of flavor. Staff was nice and courteous, from young lady who took our order, to the gentleman who brought out our food and then came by to help clear our table! Amazingness!
Awesome job guys! We will be back.

Whenever I come to San Diego I stop here, the food is delicious, and I am certifiably addicted to the House Special Beef.
People are nice and friendly and the place is super clean.
WIN!

What can I say about pick up stix? I think this place is better quality than panda express. …and more flavorful than pei wei.
I like the bourbon chicken entrée with vegetables.. But they charge you extra for that. idk why? I get mine with noodles instead of rice.
I have yet to try the thai food here… I can’t imagine it would be as good as an authentic thai restaurant or my gf cooking.
The chicken egg roll is pretty ok. But one is like 1.99
: /​
IMO this place is better than fast food. Even tho it appears to be one.
The staff at this location was not very friendly and due to the fact they don’t serve Pepsi products here. I give 4 stars.

The staff is super friendly. The food though is just incredibly blah… I picked up broccoli beef, orange chicken and veggie chow mein. I will probably re stir fry the leftovers with actual seasonings so it tastes like something. Even Panda Express, while way too salty, has actual better flavor in each entrée that is distinct from each other entrée. Pick up Stix is so incredibly mushy, non descript and, well, like I said — blahhh…

NOTE: I love Chinese food. Anywhere from 99 cent Chinese to Panda Express Chinese.
I don’t know what the fuck this place is. I had the House Chow Mein. You really can’t go wrong with that. Put some meat and noodles and some veggies right? Ugh. No.
This place is disgusting. I wouldn’t recommend it to anyone. I’m still in AWE as to how they’re still in business?
And don’t get started on the Cream Cheese Wontons. No wonder why they were on sale today. GROSS to the max. It’s like they just put Cream Cheese without spicing it up. Was no flavor (like crab), just cream cheese fried.
Let me save you some trouble and NEVER EVER NEVER EVER NEVVVVVVVVVVVVVER go here. DISGUSTING. go to panda express or something.

Love their house chicken. I always order that one or the beef and broccoli. Should probably try new stuff but swear, they put crack in that chicken.
Love that they serve brown rice as well. My to go place most of the time when I’m craving some Chinese.
Food is made fresh, they deliver after 5 pm I think? And the place is clean.

In order of taste and price… there is your Panda Express, then Pick Up Stix, then there is P.F. Chang’s.
I like Pick Up Stix because it is fresh and made at the time of your order so it tastes much better than food that has been sitting there for hours. The flavors are very good and well thought out. The price is relatively inexpensive. Only about $ 9 per meal if you don’t add a drink.

My favorite Asian take out. I usually would go back and forth between Panda Express and Pick Up Stix, but this place has really grown on me. I think after they lowered their prices it was just an easier choice to come here,
The House Chicken w/​white rice and a side of wonton soup is what I usually get, and this is always more than enough. It is normally overcooked a bit, which is my one complaint. Then I tried the new Lemon Shrimp salad, and it was really, really good. Shrimp is cooked perfect and taste great, and the salad has a variety of veggies to satisfy any green lover. Wonton Wednesday’s is when I usually go, as my lady can’t get enough of those things.
When you get take out everything is packaged neatly and is set up so even the soup is contained if you drive… with a heavy foot. Best place for the price and taste.