Jack in the Box

Worst service ever ! Literally everything we ordered wasn’t right and the girl in drive thru was rude, sorry you hate your job.

They shorted my order, so I called and the manager said he would comp my meal when I returned. When I did two days later they give me the third degree and refused to honor his word, and the shift manager even admitted they have been having problems with this issue.

My cousin went to go get me food and this guy Omar that works there is an idiot and has been a dick every time to her. They got our order wrong and I got charged 8 bucks for 3 chicken sandwiches. We asked for 3 chicken sandwiches. One with cheese and onion and two with no lettuce. Tell me why we get home and they all have cheese and onion on them and two of them have lettuce. I call to complain and they said to talk to the manger rayis however you spell his name. He was rude to her and told her that they read back the order so it’s pretty much our fault. Really… and then instead of refunding the money we paid for cheese they gave her a Powerade and said that should fix it. That doesn’t fix anything. I want my damn money back I’m not paying for something we didn’t eat or order. Corporate better fix this ASAP. No I don’t want coupons because I’m never going back to them. Completely disrespectful kids!

This location always messes up my order. Even if it’s something as simple as getting a different type of bread on my burger. The people have mediocre customer service skills and they get upset when you go back and tell them they made your order wrong. Love jack in the box just not this location.

I’ve been standing here for 10 mins at the register, completely ignored by the employees. This is ridiculous … and then, in the middle of me typing this review, the young man came to the register, was extremely polite, apologized profusely for the wait, and gave me a nice discount on my order.

You get 2 stars because I usually love jack, especially when in in a hurry and a eff my diet kinda day, but tonight was a total FAIL common get your crap together!!! My meal was all kinds of jacked up and my kids chicken strips. We’re all bread she got this tiny piece of chicken. Like the size of my pinkie. That infamous ghost chile sandwich you guys have is a sad excuse ! Never again jack never again

The employees were very friendly, but the sandwich I ordered (the blazin chicken sandwich) was all «jacked» up. Not in a good way. I couldn’t even eat it because I received it half way opened, everything had fallen out and the sauce went through the box it came in. I was in a huge hurry so I didn’t have time to go back around and get a new one. I don’t expect too much from fast food joints but this was just ridiculous.

I’ve never been inside and typically only go thru to get iced tea, but the staff are easily the BEST fast food employees I’ve ever seen. By far.
Very friendly, very well trained, and actually seem to enjoy what they’re doing
Management obviously does an excellent job in hiring quality people and giving them excellent training.

It’s jack in the box same good food at great prices.

I’m not a big jack in the box fan as it is and the service here is really bad specially the drive thru they messed up my orders 75% of the times I order.

In store open 24 hours, a nice long and wide drive-​thru and a central location. Jack In The Box at it’s best. The only problem is that during school, the proximity to Vista High School it can be swamped with just having hungry pimple faced kids near it.

Wow customer service has improved dramatically! Right on!