FedEx Office Print & Ship Center

Only two workers on a busy Saturday. It’s fine to be busy and a bit overwhelmed but to be rude to customers is unacceptable. Short chubby lady with black hair was extremely rude helping me and I wasn’t the only one who noticed.

They do not even deserve a one star rating. Service was terrible! I had a package delivered by FedEx to my home. I was not home so tag left at door saying package would be available for pick up at FedEx Visalia Airport. I went on FedEx website and changed the location for pick up to FedEx location on Mooney Blvd. The following morning (24+ hours later) I went to pick up package at Mooney Blvd location and was told deliveries arrive around 10 – 30 am. I live more than 35 minutes away and was headed out of town so told them I would return the following Monday. Returned on Monday afternoon and was told package tracking number did not exist and package was not there. I had to insist that they look up package info. The gentleman that assisted me determined the tracking number had been changed. He called the Visalia Airport location and found out my package was still sitting at that location due to tracking number change. He requested that the package be sent to their location and told me it would arrive there the next day. I asked if there was a chance that it would be returned to sender since it had already sat there for several days. He assured me it would not be sent back and that would only happen if I did not pick it up after 7 more days. I explained I could not return to pick up package until Saturday and he said it would not be a problem. I returned Saturday and was informed package was returned back to sender the previous Thursday. I wasted 3 trips to Visalia. The same gentleman who assisted me the previous Monday also helped me Saturday and although it was not his fault someone at the Visalia Airport failed to do their job efficiently and should be held accountable. I will not be using FedEx again if given the choice.

I had a great experience. It was a short wait and the salesperson was extremely helpful.

Customer service was horrible! I asked if they had a regular plain envelope so I could place some items in it for more secure shipping and they told me no and that I could by a whole $ 3 box if I wanted one envelope. I feel that if I’m going to be spending $ 40 or $ 50 on overnight delivery and giving you my business you could at least afford me a 5 cent envelope or least give me the option to pay for 1! I have a whole box at home and don’t anymore. I told them I would take my business somewhere else and the manager behind the counter immediately quipped to have“a good day” obviously being facetious. I was very disappointed and I’ll will make every possible effort to avoid ever going to that place of business again!

I do not frequently write Unilocal reviews. However, in this particular case I believe I must write one. This is my third time visiting this particular FedEx location and my experience has been similar each time (All three times the store has been relatively empty). I will no longer be using this particular FedEx location because customer service is non existent at this location.

Went in never ever being in a Kinkos Fedex before, and I had papers to fax over to my attorney and had no idea on how to work their machines or how to pay. The guy worker was lazy, and seemed very bothered that I asked for help on how to work or pay for the faxes. Finally I told him get over here and show me step by step on how to use the fax machine. Never will I go back again… they should reconsider hiring little zit faced lazy high school kids and hire people that really want to work.

Easy fast trip… FedEx office has everything you need there and they shipped everything I needed after I printed it.

I haven’t used Unilocal in months but had to come on here to explain how awful the customer service was. I never do this but I walked in to an empty store and was told it would take «about three hours» to print a single document because there were jobs ahead of me.
I understand I am not their only job, but I am the only person in the store and this was absolutely ridiculous. It ended up taking me about half an hour and 10 bucks to print a single document because both employees were too busy to take 5 minutes out of what they were doing to acknowledge me and help me out.
Piss poor.

Came here recently to print some pictures off of a USB drive. Super easy and the employees were extremely helpful.

Needed to make copies of a document editor shipping it off. There were only two copiers available in the front self service area. Unfortunately there was one person on one machine and another person jumping onto the other. Kind of inconvenient, but luckily the one person didn’t make too many copies.
Service was super friendly. The gal upfront was very helpful in getting things started and helped answer any questions.