Protime Automotive Inc

Had excellent service here a couple of weeks ago. I had been out and about running some errands and steam started coming out from under my hood. After pulling over and waiting for it to dissipate I discovered a big crack in my radiator housing. Once I coaxed my vehicle home I did some online research for radiator repair /​replacement and came across Protime. I was able to get an online quote through the site I was using, and then called them up and they came close to matching it that I decided to use them for my repair. The gentleman I spoke to on the phone was very friendly and knowledgeable as well. I had my car towed over to them and was able to pick it up the next afternoon less than 24 hours after dropping it off. Pretty stoked about that. Everything has been smooth sailing since then. An excellent experience over all for the repair with a 3 year warranty, price and professionalism.

The owner is a man of integrity, he refunded the price of the tires we only got 26K miles on the before the tread separated, unfortunately not all of his staff share the same integrity. Will they do a good job on routine service, yes. Will a mechanic flat out lie to a long time, loyal customer, YES! That is why I took my business elsewhere.

These are honest people doing honest work. When we can, we take all of our cars there for anything and everything major and minor. You are paying for great service, and they have always been honest about work that needs to be done and work that doesn’t need to be done.

Great company to work with! The front office staff are alway polite and courteous. I have had work done here in the past and will continue to have my vehicle serviced at Ptotime. I love that they have a hands on owner and knowledge service techs. They are quite busy, but I can see why. This is a great business to work with!

Initially my husband and I brought our cars to Protime because of Groupons for oil changes. The experience was pleasant, nothing overly special – I made an appointment, showed up on time, they quickly changed my oil and rotated my tires and I went on my way. On that experience alone, I would’ve given them 4 stars (I appreciate timeliness).
The extra star comes from a more recent experience. My car was recalled for a basic computer system upgrade by Honda. I brought it to Hall Honda where they took the liberty to do a quick check-​up on my vehicle. Maybe because I was a woman by myself on a Wednesday morning, but the service manager came to me with a list of things he felt «needed» to be done. One of which included a cracked drive belt, not something I wanted to hear about a car I’ve only had 9 months nor something I actually believed. I remembered I was just at Protime a month ago so I had my husband call them while I waited at Hall. They said they could get me in ASAP and see what was up. Hall finished up the recall item and I drove carefully over to Protime (I was a bit freaked about the drive belt).
Protime finished up an appointment on a different car then took my car in to go over the vehicle inspection checklist. Everything came back normal. They assured me I wasn’t crazy, my car wouldn’t explode on the way home and I didn’t need to spend the $ 700 Hall quoted me (in fairness, $ 400 was for the 30k check-​up). Best of all, Protime looked over my car for free. I’m assuming that’s not normal but it was definitely appreciated after spending the previous 3 hours thinking my car was going to be draining my savings account. I definitely will take my car back when it actually does need some work although I hope that’s not anytime soon.

They were too busy for me.
I was recommended to come here from automotive consultants for an alignment. I made an appointment, arrived on time, and was told that they did not have time. They rescheduled me, but this time I called before coming. They didn’t have time again. I was rescheduled the next day. Same thing. This time they told me they’ll call me when they do have time. They never called me. Like Automotive Consultants, they have that family-​operated feel, probably wouldn’t rip you for large repairs, but it seems they’re too busy for a measly alignment.
I believe the main problem is that the shop can’t handle appointments that require the alignment rack. This place is probably fine if you can drop your car off, but that was not a choice for me. Still, terrible time management.