I just bought a new chain saw(Husqvarna) and suddenly stopped working so I brought it there to get fixed. They told me the warranty didn’t cover it because I put gasoline on it witch I didn’t. I got another one and again brought it here to get fixed. They charge me $ 25.00 and if the warranty cover it they will return the money to me. Well this time I got the proof that I didn’t put gasoline on it. They told me that the chain saw didn’t have nothing witch(a miracle happend!!!) And they refused to give me the $ 25.00 back because they are not reporting it to the warranty. I just got out and I even haven’t check if the chain saw is working, but I am mad that they didn’t return me the $ 25.00 back. Unprofessional atmosphere! !!
J David H.
Classificação do local: 4 Virginia Beach, VA
Mom and Pop shops seem like a rarity, but not impossible to locate if you look around. This has been my go to show for lawn mower maintenance and repair for years. I have already been in several times this season to get ready for Summer lawn maintenance. It is a really small shop and they pack a lot into it. The store can easily be found off of Independence just off of Pleasure House Road. The building is bright yellow and should be easy to find. Parking has never been an issue in this small old cinder block strip. This is the second second season that they have been an authorized dealer of Husqvarna which is a Swedish company. They previously handled Echo, so this is a really big upgrade with a lot more equipment from push mowers, riding mowers, commercial grade, trimmers and edgers. The staff are knowledgeable about both sides of the business of new equipment and repair. Owner is usually behind counter and knows most of his regulars. Turn around on repair has always been with in the same week and prices are fair. They can handle a job as little as sharpening a mower blade. I do not have any experience with the retail end, but I am confident that they do a great job. The change from Echo to Husquarna was a good move for them which a much larger line and much better reputation. If your looking for new lawn equipment, or repair this is a great shop.