Trugreen

Tru Green has done a great job with my yard including both trees and lawn, Javier is the best. With the drought conditions as they are it just make sense.

I wish I could give them negative one — they are like maggots they don’t respect do not solicit signs — her is the beauty part — my Mom had them for over 5 years and a «newbie» came to the door — ignored the do not solicit sign and told her — her lawn was «horrible» she said really I’ve had Trugreen for years!!! She canceled over a year ago and got a call that they were coming out to treat — she said I canceled a year ago — maggots praying on the elderly!

I hired them last year. I didn’t expect miracles. I just told them I expect my lawn to look better in a year. It actually looks worse. There are more weeds this year than last. There are large bare spots all over the place. The service manager who came out told me that its too late in the season to fix it, but in another year it should be better. When I asked him about what happened the previous year, he had no answer.

We had the same experience as Amanda C. We had five service visits and were told five different things about why our lawn was looking worse rather than better. During one visit when my husband was not home, I was told that my husband must have sprayed round-​up (which he did not). Our lawn is destroyed and is now missing patches of grass. It did not look like this before TruGreen became involved. Avoid at all costs!

I used TruGreen all season this year. If you are thinking of using them, think again! I had a few issues with them. I was told before service began that they would be out for regular service every seven weeks. I would have to call and cancel services because they tried to schedule themselves every three weeks. When I spoke to the office they were dumbfounded that service would be scheduled so close together and admitted that it was unnecessary. More service equals more money out of my pocket!
I also had issues with them not completing the work. The technician came one day and I had someone watch him. He sprayed weed eater on my whole yard but failed to fertilize the back. The fertilizer was granules so you can clearly see them. I searched the entire back yard and not a single granule. When I called the office they scheduled for the service to be corrected the following week. Their version of correcting service was leaving a note on my door stating he already did the work last week! Wow!
This company lacks customer service, takes short cuts on the jobs they are suppose to do, and will charge you for unnecessary work.
The worst part is my lawn! After using TruGreen all season it is the worst I have ever seen it! Ohh runnnnn if you are thinking of using them!!!

I was a customer for probably 15 years. I’ve generally been happy although during seeding and aerating season they tend to push hard for those services. This week one of their technicians left my gate open which allowed my two dogs to get out that night. When I called to speak with the local manager I was told he would call me to discuss. I just wanted them to know what they had done. After three days of not hearing from him I decided they must not value me as a customer so I canceled.
My local driver was always very nice but simple customer service from the local office could have easily saved this account.