Von Maur

By far my fave store at the mall! I don’t frequent Eastview too much, but when I do, it’s primarily because I need a Von Maur trip. Their clothing is pretty high quality and holds up well.
I would recommend that anyone in their mid-​twenties shop the juniors section! The women’s section is targeted at an older demographic, I think. The sale racks often have great deals! I usually hit those hard and rarely will pay full price for anything at this store. Be watchful, though– markdowns occur on Wednesdays, so stop back the following week or two to see if the price falls even more!
Love the clearance shoe room! I’ve gotten tons of great shows there. Really high quality stuff! Everything from Toms to flats to gorgeous boots.
The staff are incredibly friendly and helpful– not pushy at all! And you’ve gotta love the pristine restrooms. Oh, and the live piano playing, regardless of the season. It’s a classy and comfortable shopping experience. Von Maur gets an A+ from me!

Von Maur is a phenomenal Specialty-​Department Store in it’s own right. They are succeeding and literally replacing stores like Bloomingdale’s and Nordstrom in multiple, former locations in areas like Georgia and Birmingham where those other stores –Bloomingdale’s and Nordstrom, had failed with customer service spectacularly!
When a new Von Maur opens, the public responds in an incredibly enthusiastic way and become loyal customers/​fans right away. Value, Style and Great Service, free shipping/​handling, free gift wrap and free interest-​free Charge Account, That’s GREAT retailing that no lame website can ever duplicate.
When Von Maur opens, their buildings reveal how they are custom-​designed with a traditional homelike atmosphere that is beyond pleasant, far and away warmer and more attractively welcoming than the Blank-​Bland-​Box designs favored by cookie-​cutter Macy’s/Nordstroms.
The Von Maur employees are very customer focused and professional in a polite, gracious way. The merchandise selection is up to date and very appealing array of current fashion for women, men, teens, children and a fascinating home boutique. A short term pop-​up boutique several months back presented Hermes, Louis Vuitton, Dior, Celine, and Chanel fine luxury leather goods!
Von Maur strives to please and excels at finding whatever their customer wants!
Hugo Boss, Eileen Fisher, Canada Goose, Longchamp, and many, many other high quality goods are presented in ‘greater variety’ and ‘greater depths’ than very ordinary department stores like Macy’s or Nordstrom. They also present good quality goods at different price-​points, so people can stay within their budget with the more modestly priced item, while the more affluent can still find the higher end product they’re likely used to. Von Maur also excels in giving NEW designers a chance to show their more inventive items in their stores. Von Maur also marks down merchandise more quickly for their ’rounder-​sales racks’ and their famed shoe room… Bargains, sometimes astoundingly so!!,…Thus, that means they’re bringing fresh new assortments in faster than other retailers,
which keeps their stores and website ever more exciting!
Comparing Von Maur founded in 1872,
to Nordstrom founded in 1901 as a shoe store, is pointless and rather dumb. While there may be a few similarities, the differences are vast.
Von Maur offers No-​Interest Charge accounts while
Nordstrom & Macy’s offer only High Interest/​High Fees Charge Accounts that punish their customers with painful late fees, Von Maur offers coffee, tea and hot cocoa to customers as a courtesy. Nordstrom will charge you five bucks for a cup of coffee. Most Macy’s do neither.
Von Maur still offers live piano music for the pleasure of customers and employees alike. Nordstrom removed all pianos from every store years ago when some say some Middleeasterners complained they were offended by their very presence.
Anyhow, I feel grateful to have a full-​service Von Maur near my upstate NY home. It’s a delight to just pop in whenever anyone needs something special!
Now if I could only convince Von Maur to open a store downstate! ;)

I love this store. After a few of my purchases, I have received hand written thank you cards, with little personal notes included. There is a wonderful tailor who will fit me into any dress, if it doesn’t fit correctly, for a fair price. Most of the employees call my mother and I both by name, which makes us feel appriciated in the store. We have only had one offputting experience, it was in the jewelry department while my mom was searching for jewelry for my sisters wedding. After being looked up and down, and the sales woman turning her nose up at us, we decided to leave. My mother spent nearly 1,000 at the Swarovski store instead. Definitely a loss for the Swarovski in von maur.

While Von Maur is surely out of my price range when it comes to shopping for clothes, I still find reasons to come here when I normally shop at Eastview. If you want a department store with a lot of class and elegance to it that makes shopping feel like more of an experience then just a simple purchase, there is a reason to check out this store.
Despite opening only two years ago, Von Maur has never looked any newer. The store is spacious even for the amount of clothing and furniture it holds. They make nice use of the green and gold colors that were once popular twenty years ago but instead of making it look dated, they match the feel of the store and adds to an overall, tranquil vibe that can be found around the store. In some of the separate clothing areas for men and women, they have created private sitting areas that look like they came out of someone’s home office complete with old books, armchairs, and glass cabinets… fancy!
When you walk upstairs or even if you are still downstairs, it feels very open and airy and you are able to see most of the store if find the right place to view at somewhere by the escalators. Speaking of that area, there is a nice sitting room arrangement at the bottom of both the moving stairs next to a lovely pianist who is very skilled at moving those keys. It’s interesting to have a department store take time to actually hire someone to play a piano to add pleasant and relaxing music in the background instead of a generic recent pop song that no one really cares about. It’s never the same pianist though but all of them that I have seen are friendly and I have been told by some that they enjoy doing it to make Von Maur a calm and serene store to shop in.
As well as the piano players, the salespeople don’t discriminate or annoy you with pushy sales tactics or rude inquiries. It may take a few tries to find one at first but when you ask for help, they are more than happy to assist you and from what I’ve seen, appear to be highly knowledgeable about the store and how it works and also, they appear to be a tad chipper… charming.
Back to the store itself, they have a small area near the escalators that contains a whole set of old Kodak cameras out for display which is nice to view when you first visit but with no protection over the cabinets, I fear someone may try to snag one in the mere future despite most of them having no true value anyways. Cameras aside, there are various antiquities around the store such as various musical instruments, lovely colonial tables, flowers in vases, and beautiful pictures. Did I mention they use brass? That’s always nice to see in this day of age and even though it may look to be a touch out of times, it holds up quite nicely.
I have tried to make some purchases here a few times but I have always put them back because I realized I can’t actually afford them. They are charging «High-​end» prices for all of their items which are nearly triple in value of what you’ll find at a JCPenney or a Macy’s. However, these are nicer clothes made by some prestigious companies so if you can afford to buy them, I would take the opportunity and do it.
With all of these positive qualities such as the outstanding customer service, luxurious décor, and calm atmosphere, I can surely keep Von Maur under my radar whenever I return here for another great experience. Haven’t made the visit yet? Even if you don’t decide to buy anything, it’s well worth one go to see what Von Maur offers to the public… hope to see more of these around Rochester in the near future!

Von Maur is a welcome addition to the paltry supply of decent stores in Rochester. Unique brands, amazing sales, friendly and helpful sales people and a peaceful ambiance combine to create a shopping experience unlike any other in Western and Upstate NY.

This is a nice mid level department store that looks alot like a Nordstroms. They even have a guy playing a piano on the ground floor near the elevator. Classy.

I really like this store.
Every time I have been in there it has been clean and organized, even in the middle of the mad holiday shopping frenzy. Can’t say the same for other dept stores here!
They have great customer service there. The sales people are helpful and friendly without being pushy and over bearing.
I like that I can find some brands here that aren’t offered at other dept stores in the area or if they are not to the depth they are at Von Maur.
The place is very classy with a piano player in the middle of the store. And the bathrooms.. wow! Clean, roomy, clean, well stocked, clean, well decorated, and did I mention clean?
Yes some of the prices are high but when things are marked down you can get some good bargains.
Very glad we have a new upscale dept store in the area!

What a relief!
The mall is a constant onslaught of noise and pushy salespeople. Von Maur has neither. The store is quiet, and the piano player’s mild and conspicuously cheerful tunes are gently piped throughout the store. The salespeople don’t bug you, but when you ask them something they are genuinely knowledgeable and helpful, setting them apart from all other mall salespeople ever. The racks aren’t crowded, so it’s a very pleasant experience!
We didn’t buy anything because the clothes are all hideous and drastically overpriced, but if I’m ever stuck at the mall again I’ll go here for a breather. And to use the bathroom, which was spacious and immaculate!

Very welcoming and pleasant, unlike being harassed by pushy sales people at Macy’s.
I received Outstanding customer service when I bought a new pair of boat shoes, and found them to be cheaper then any place I researched.
Very Quiet for such a large store, and to top it off they have a piano player.

Women’s clothing selection is nice and I do really appreciate prompt and good alterations. The men’s section seems to be lacking in depth. Particularly when it comes to suits. I’m from the Midwest, and you can tell this is a Midwest chain — style is lacking.
By the way, what in the world prompts Unilocalers to put in all the silly photos? Why should we care how someone looks in a hat? Way to measure vanity. Just talk about what’s there. Don’t show me silly pictures.

If you miss Sibley’s and their high level of customer service, then head on over to Von Maur’s.
Christmas shopping is an absolute pleasure with gorgeous decorations everywhere and genuinely helpful, friendly salespeople any time of the year.
The prices aren’t rock bottom, nor do I expect them to be. I want to be taken care of sometimes and if that means I pay a couple bucks more for my blouse, so be it! But they do have great sales, so keep an eye out.
And ladies? Go to the rest rooms. Just trust me. Better than Wegmans. Yes.
Oh, and there’s a piano player.

Nice addition to the ever expanding Eastview Mall. I will say the store seems to be a wanna be Nordstrom.
The salesperson I interacted with was charming, welcoming and non pushy. I purchased a designer down jacket for $ 133 and I LOVE it.
As we walked around the store we noticed each section had their regular merchandise and a round rack featuring sale items.
Check it out…