Fast-Fix Jewelry And Watch Repairs

Great place to get your jewelry fixed while you’re shopping in the mall. They stand behind their work and guarantee your jewelry will be back as good as new.

I can not say enough positive things about Fast-​Fix Jewelry and Watch Repairs! This is THE PLACE TO GO to get your items fixed. I am so thankful for their kind and professional service. I went to multiple other places to get my Citizen Eco Drive watch clasp repaired to no avail and with rude service. What other stores could not/​would not do, Gene at FFJWR fixed my clasp in under one minute and it is like new again! I’m amazed and so incredibly thankful!

Don’t trust these people! I took in my watch to have the date mechanism fixed. When I got it back, the crystal had scratches all over it … new scratches. After discussing with the manager, they agreed to replace the crystal at their cost. When I got the watch back again, I wore it a few times but clearly it was not keeping time. I took it to a different jeweler for examination. They found the interior mechanism severely rusted. Either Fast Fix pulled a fast one and made a fast swap of my working mechanism for a defective one or they mishandled my watch and ruined the interior. I had to spend $ 125 for Fast Fix’s depair (not a typo) then another $ 300 at the other jeweler to get my watch working again. DON’T USE THIS COMPANY!

AMAZING!!! We walked in and they helped us right away. I needed my watch band sized and it only cost $ 12 for my brand new Burberry watch. They were incredibly friendly and I could see them working on my watch the whole time. They do all work right in front of you, your jewelry doesn’t leave your sight. I will be going back to get more work done on other jewelry. Two thumbs way up!!! You will not be disappointed!

I came here to get my watch sized correctly. I saw a young man working there, but I didn’t know if he knew what he was doing. The young man knew he’s kraft and then some! He was awesome! He sized my watch under 5 minutes. He’s very professional.

Excellent work on my wife’s Movado watch battery. The technicians were trustworthy and I will definitely use them again.

Brought my new watch here to have few links taken off. Called before to get a quote.
Very happy with the service and price. Only waited couple min and paid as quoted.
Am thinking of bringing my old watch to have battery replaced since they have 3/​yr warranty.

We had my ring sized and we could not have asked for better service! The gentleman was very helpful, courteous, and efficient! My ring was ready in 2 days, I highly recommend stopping by!

I had a problem with my Polar watch whose battery had been recently replaced at another watch store. I took it FastFix. They noticed that I was a previous customer many times and took care of the repair quickly and correctly. Gene did a great job and has earned a customer for life.

This Place Delivers Goods
For me, every time that I have come here for service it has been spot on. Weather I have had watch batteries replaced and watch bands repaired or adjusted, the service that I have received has been great.
I once brought a watch in to have the battery replaced, he quickly looked at the watch and told me that the watch doesn’t need a new battery, I just need to start wearing it. I felt a little stupid but appreciated that he explained to me how the watch worked.
The guy behind that counter has those nerdy looking magnifying glasses attached to his head so when he is working on your jewelry he can see it close up. To be honest, I have thought about getting me a pair of those but just haven’t pulled the trigger. I guess deep down inside I’m a closet nerd.
You can go to the place where you bought your jewelry from or another jewelry store and then wait for it to come back in a couple of weeks or you can come here and wait for a couple of hours at the most.

I have stopped by at this place at least 3 times for either replacing a watch battery or removing links on a watch. Each time, they have been courteous, honest & efficient. With other jewelers in the mall who can provide these services, I choose «Fast Fix». They even let you know how long it would take, so you can either go shopping elsewhere or wait for it.
If you hold onto your receipt, they offer free repeat services (adding or removing links or getting a new battery).
So if you want to check them out, they are located on the first level, near Sears.

Not impressed with this place. The watch repair guy does not know how to fix automatic watches. And he is rude.

This place is great! I took my iPhone 4 with a shattered screen here and it was fixed in less than an hour. The technician was friendly and did a fantastic job. My phone works perfectly, and the owner called me the day to make sure everything was working properly. Great service, very fair price and convenient location in Hawthorn Mall. A+

In all honesty, do not do business here. I brought my iPhone in for a simple battery replacement. So far, I have made three trips there, spent over four hours of time driving and waiting for them to attempt repairs, and I have nothing to show for it but my old battery still in my phone. The first time, the manager had not communicated to the technician that I had an appointment so nothing was done. The second time, they installed a faulty battery that made my phone die on me. The third time, they put my old battery back in because they had no more batteries in stock to install! Now, I have been waiting over a week for the new battery to arrive because it didn’t arrive in the first shipment like it was supposed to, and have lost all faith I have in this business.
It is true that the manager was professional and kind and gave me a discount, but I still would have honestly never dealt with them if I knew my situation would end like this. Avoid the hassle and find a different repair store.