Precision Tune Auto Care

I went back in for a repair that was acting up again within their ²⁴⁄₂₄ warranty period. I explained what was wrong and showed him the check engine code which was the part they had resolved 20 months prior. As I sat waiting to go back home and wait on a call from them they pulled my car in the bay. I thought good maybe I could just wait. They pulled it back out and Calvin came into the office. In enquired about my car and was met with a very rude responce, when he told me they were going to see if it was indeed that part. I showed him the results of the code reader, and he asked me if it said it was broke. No it didn’t but it did say that part was faulty. Then I asked him if he didn’t think it was the actual problem then what might it else be? He once again was flippant telling me if he knew he wouldn’t need his employees now would he. As a district manager you’d think he’d have better customer service skills. I asked when it might be ready, and was told when the part got there and they got to it. They’d call me.. I left and took the bus home. Less than an hour later I had just made it home when they called it was ready. Why not say the part should be here shortly instead of sending me home. Grr. My better half went to pick it up for me since I didn’t want to deal with him again by myself. You’d think I’d have a new ²⁴⁄₂₄ warranty since it’s a new part, but NO they said it’s not transferable.
I am not a person who is completely auto incompetent, but he was so rude that I found him intimidating. Ladies who read this please take someone with you if you use this shop. Though I would never recommend this business to anyone

My boyfriend has all of the work done here for his 2005 dodge magnum. I had a service done at a dealership a year ago to replace a heater core in my 2007 dodge nitro. (I bought it there and so they paid for it…). When the heater began having issues and the dealership was AWFUL (surprise?! No.) and quoted me $ 2500 worth of stuff wrong with it and the car in general (that they sold me one year ago!) I took my vehicle to Precision. They were amazing and honest. The heater was a small problem that they fixed quickly and they were understanding about financial struggles and told me honestly what needed to be fixed now and what could be done over time. $ 2500? No. $ 600. And most of what the dealership said I needed was a lie. Precision only for my car from now on. Thank you for being honest andy understanding and treating this woman with RESPECT and talking to me and explaining and SHOWING me what my car needed.

This shop is in serious need of a new manager. I have been to other locations to have my car fixed and thought I’d give this one a try. I came in for one thing but by the time I left I had to pay over $ 150 just for them to check my car. I asked for the manager, not because I wanted to complain but because I wanted to know what I was paying for. He came up to me and said «well you get what you pay for I guess» gave me no explanation and asked me «if I was done with the conversation?» Really, I was livid. As he was walking away I could him say «if you don’t like our service you don’t have to come». I can not believe this Calvin guy was the manager. I’ll take his advice and will take my business elsewhere. CUSTOMER BEWARE.

I can’t begin to explain how invaluable it is to find a trustworthy and reasonable mechanic. I feel safe knowing that my car is taken care of by Calvin and his team at Precision Tune and you can’t put a price on that.
The customer service is also really incredible here. They keep their clients promptly informed and up to date on progress and issues that need addressed before they become problems. The small waiting area is very hospitable if you have to stick around.
Thank you, Precision Tune!

They stripped the oil plug, and didn’t screw the oil pan back in place so it drug on the ground and I have to pay for a new one. They were nice but they weren’t knowledgeable and they did a horrible job.

I was very pleased with the service that I received at Precision Auto Tune. The price was reasonable and the service was completed in a timely and competent manner. They also honored the online coupon without question. The only thing that keeps me from giving them 5 stars was a «diagnostic fee» that was tacked on. Full disclosure: this fee was made apparent upfront, so it wasn’t a «gotcha» or anything, I just felt like it masked the true cost of the repair. Even with the fee, their price was less than most of their competitors.

I’ve been taking my cars to Calvin for years, and recommending him to friends. I’ve never had a complaint, or any major problem with any of my cars. Since I go there mostly for preventative maintenance, and I don’t have car problems, he MUST be doing a good job. My friends love this place too. No-​nonsense and trustworthy.

I have been taking my cars here for years. Calvin and Diana are the best. I wish they were open a little later or had more weekend hours, which keeps me from giving them 5 stars.