Dick Hannah Honda

*** STOP-​SALE and safety recall notice issued
1 week ago, Sunday January 31^st, we negotiated a trade in of our existing car (still under original factory warranty) and purchased a new 2016 Honda Civic from Dick Hannah Honda.
yesterday, 1 week later, we went back for a demo of some of the new features and to confirm that our Vehicle was NOT part of the Honda defective Takata airbags recall only to be told that there is a recall relating to a defect, safety issue and engine failure .
STOP-​SALE and safety recall issued by Honda Corporation. (but not implemented by Dick Hannah Motor Co):
Honda Service Bulletin number 16 – 017 was sent to all Honda parts and service managers stating that on January 29, Honda notified NHTSA of a STOP-​SALE and safety recall affecting approximately 34,000 2016 Civic vehicles in the U.S., due to «potentially missing or misset piston pin snap rings that may cause engine stall or failure.»
we have requested our old vehicle back, our money back (still waiting on cash) and now we have to deal with all sorts of re-​registration & licensing fees — getting our affairs back in order. what a nightmare.

I brought my car in for service for 3 things: recalls, automatic door lock not working, and the airbag light was on. They kept my car for two days, and only fixed 1 out of 3 issues. But, they found a whole slew of other things to fix to rack up the bill to over $ 500. I really just wanted the things fixed that I asked for. I will never be back.

We bought a brand new Honda CR-​V from Dick Hannah back in July.
The only thing nice I can say is that Luis was a great salesmen, he got us into the car we wanted at the monthly payment we wanted to make. There was no upsell pressure, just an honest guy selling a very popular car. Luis was great. Do you hear me Dick Hannah? Luis is great.
Here are our very major gripes:
Paperwork. We waited almost 2 hours to get started on our paperwork. With a 6 month old baby, this is a feat of parenting that we never thought possible. How about letting us know about the wait and let us come back tomorrow to finalize that? That’s what Ron Tonkin did.
After sales service. I called back a few days later to ask about something and I got serious attitude from a salesman who told me «Luis can’t sell cars anymore because of what YOU said». side note — They had called the day after the sale and one question was «was the car clean when you received it?», it wasn’t totally clean and the mirrors were smudged. I was honest and told them it wasn’t. My bad. I guess I should lie in the future? Anyways, long story short, because this guy was so angry, we never felt comfortable calling back for anything after that and I would never take the car in for servicing there just because of the attitude. It felt pretty aggressive and accusatory towards us as customers. I’ll pass on the conflicts.
Financing. They asked us for a blank check to set up automatic payments with our lender. We were assured that they would take care of setting this up. Lo and behold, a 6 weeks later we get a letter from a different lender (whom they never told us about, the lenders switch all the time, but last time I checked, they usually tell you who), and our first payment was already late. Me no likey late payments.
For what it’s worth, we had a much better experience at Ron Tonkin.

I would like to say that… This review has been years in the making. I purchased my car in 2011(not from Dick Hannah Honda). So I think it is a little fair to say my experience at Dick Hannah has been seared into my memory. I will say this… The sales associate was nice :)… Until I requested an estimate of my payment on my proposed $ 30,000 car… (Knowing I have perfect credit). The sales associate as well as the manager insisted I could not be given an «estimate» unless they run my credit… And looked at me as if I was «liar» when telling them… «I basically have perfect credit» «I don’t want the ‘ding’ on my credit score I will receive from you giving me an estimate» when my credit came back basically perfect., the manager walks over and says «your credit is flawless… We just had to make sure. Here is your monthly quote.»
Wow! So offensive. Needless to say. Purchased my IS250 from Lexus… They gave me a quote without running my credit… Weird! (Since Honda said this was not possible). Lexus was respectful… And I received fresh baked cookies and a latte… Dick Hannah can shove the stale popcorn they hand out and horrible coffee up …
I hope they have improved since my experience.
… To the sales associate who emailed me to ask why I didn’t purchase my vehicle… This experience is why.

Recently purchased a Honda CRV from Dick Hanna Honda at the Vancouver auto mall. When we were purchasing the vehicle, there were a few minor repairs that needed to be done to it, and getting those repairs done were part of the agreement of our purchase. The sales man said he would schedule an appointment with the service department, and we’d hear from him post haste… weeks passed, no call. So finally I had to call, and schedule the repairs. About a week later when we showed for our appointment, the service department didn’t have the parts needed in stock. They had a week to order them, but did they? No. Did they bother to call to let us know? No. And did they ever call us back to let us know the parts came in? NO!
After the sales man Jack got his sale, we were old news, forgotten, of no value to him. And during the sale, I stated I didn’t want any extended warranties, but he wouldn’t shut up about it.
And guess what showed up on our bill, extended warranty. Cars sales man have a bad rep for a reason, these guys are no different. Because of the lousy service we got, we aren’t using the Hanna care program they have, not trusting the service department either.
Dick Hanna likes to advertise that they aren’t like the other guys, don’t believe it for a second.
They suck.

I have now purchased two cars from Dick Hannah Honda and both times the transaction went perfect. I was in touch with Chris Nelson via email. I am very busy with work so he was able to answer all my questions via email so I only had to drive to the dealership once about 6 months ago and then again last month. The first time I bought a used fit and the second time a new CRV. I was able to express what I was looking for and he never pushed me to spend more. He was able to answer my questions about other options I was considering all over email. When I arrived to the dealership, Chris was calm and friendly and informative both times making the purchase stress free. I highly recommend this dealership and Chris! I live in Portland but as long as you have prove of Oregon residency you don’t have to pay taxes.

I think it was Shawn’s friendliness and willingness to go the extra mile that brings my rating up from 1 star to 2.
I took my mom’s car in for maintenance. As I was walking up to the service entrance, there was someone at the desk. She saw me, but walked off as I came in. I thought maybe she had to tend to something, but all she did was walk over to a car and look inside. One of the other staff members saw me and told her she had a customer waiting, but she didn’t budge. I have no clue what was so fascinating in the other car, as there were three staff members all looking inside it. There was another lady on the other side of the bay, not serving anyone; just looking at her computer screen and looking bored. She didn’t look up or even try to acknowledge me.
What on earth was going on that a customer is kept waiting for almost five minutes without an explanation?
Shawn was friendly, and he adjusted a coupon to the service the car needed, which was nice. He also helped me unload some perishable cargo from the car and into the waiting room, which I appreciated and which is why I’ll give two stars.
Customer service was shoddy though. Apparently there are no incentives in place for employees to do better, since I am not the first Unilocal reviewer to complain about the service.

Bend over. Typ dealer experience– dozens of sales geeks rushing out to snag you… all the usual «let me speak to my mgr» BS… Dealers blow, that’s all there is to it. BUY FROM A PRIVATE PARTY.

Alrightie, let’s start off with a little background info, shall we? I’ve had a chevy cobalt coupe for 5 years, 1^st car ever since HS, and I have been criticized by friends and family about having a «junkie American brand» car.
Well not everyone is blessed enough to buy a car whenever they feel like it. I worked extremely hard to get where I am today. I finally decided to take the leap and invest in a «new» car that would make me proud!
Of course it never works out the way you plan it but I came in on Tuesday telling myself «today is only about browsing, no buying till Thursday». Uh…
I moved to Portland not too long ago but still a WA resident so I decided to check out the auto mall in Vancouver.
I had gone to Toyota (which by the way were rude and had the worst first impression ever), then I got to Mazda (ehh. they were whatever), then I floated to Hyundai (boy were they giving me the creeps), and then I figured, Honda is way out of my price range and I don’t know how I feel about their newer models (I am a huge fan of Honda and love their older model styles).
My goal was to find a car under $ 15,000 used. That definitely isn’t what I rolled out in from the lot.
Knowing myself, I can be impulsive and let my emotions get the best of me. You can’t control the way you feel when you meet «the one», your one true love. Yep, as I was walking around with Darnell on the lot, I found the one. It «shined bright like a diamond» and I knew I had to get that one.
Darnell was nice enough to let me test drive it and woo! It was gorgeous.
I’ve never leased a car before and haven’t really known anyone or much knowledge of the benefits of leasing a car. Darnell was kind enough to let me know right away that the employees at this Honda dealership does not push sales for commission which I am quite intimidated by since Hyundai … started to … Yea. Good thing I left!
Anyways, we crunched some numbers with leasing VS. financing and I found out my credit was AWESOME and my interest rate was super low. Which we discussed all possibilities and realized it would be well worth financing the car rather than leasing.
Yea yea, he got me. I ended up buying a brand new Civic 2015 EXL. Woo… That’s a big hole in my pocket. BUT! I am not complaining! I am happy with the decision I made and thankful to Darnell for being so patient as I kept changing my mind back and forth! We probably spent about 3 – 4 hours at the dealership just to figure out what I was going to do.
In the end, everyone had been very kind, the sales were smooth, I got a wonderful new ride and would definitely come here again in the future to buy another Honda. Everyone has different opinions on car dealerships and I won’t lie, I was scared to meet snarky salesmen trying to rip me off and take my money. This was a wonderful experience and thanks again Darnell! (I hope I spelled your name right, that would be embarrassing)! #hondaforlife (;

Offers a better alternative to the quick lube oil services, not a bunch of annoying attempts at up selling and they tend to always have good coupons online. The two star rating is because of customer service or lack of it. Staff is not attentive and often seen spending more time on their cellphones than helping customers. If customer service isn’t important to you and you just want a quick and reasonable priced oil change this is the place.

OK, I got my tickets that I was promised. Seems there was a mix up since there was so much construction and re-​arranging of offices, I will give them this. I got everything that I was promised, eventually, but I did have to stay on top of them. I hope I never have to buy another car in my lifetime, its certainly a stressful thing to do.

We pulled in today wanting to test drive a new Honda Pilot, and Cara Harmanson was our sales person. She took such great care of us. She was patient, kind, knowledgable, and fun to work with. We didn’t feel pressure from her to buy anything, but in the end we purchased a car that fit our budget and needs. I highly recommend her service and this dealership if you are looking to purchase a vehicle. Thanks Cara for your help and we’ll be back if we need to purchase another vehicle!

I filled out an interest form about the new Honda HR-​V that was coming out because it was at the top of my list for new car options. I received a call and text from someone at Dick Hannah Honda that the HR-​V was going to be coming out soon and to come in and talk about options. I had purchased a car a couple years ago from Dick Hannah that had problems after one week that they refused to acknowledge but I hoped this was a fluke and decided to give the dealership another chance.
After reviewing my credit options the HR-​V was out of my price range but I did still need a new car so I was told to leave because putting vehicles through to find one that would work would take a while. I specifically told the sales person I did NOT want a Honda Civic.
I followed up the next afternoon after the morning deadline had passed (I was told this is the latest I would hear an update). I didn’t hear back until three hours later in which I was told the only thing I was likely to get was a Honda Civic, the one thing I said I didn’t want. This slow response time was very unprofessional and I stayed up in the area just in case I was told to come in, wasting my day. At 4 pm I tried again since the banks would be closing soon and NEVER received a response.
I inquired to the dealership across the street and they got me into a brand new awesome car that night. Dick Hannah is big and possibly too big if they don’t bother to communicate with customers.

Working with Chris Nelson made trading my old car in so much easier than I had imagined. I hate being sold and can be easily talked out of buying something when someone tries to be too «salesy» with me. After sending out an inquiry on their website, Chris immediately emailed me and for a few days we had contacted each other back in forth to see if I would even qualify to get a better car.
When I did, I made sure to give Chris my specific criteria for what type of car I wanted and what type of payments I could make. He definitely did not disappoint and he made the whole experience seem effortless even though I know he was working hard to get me a new (used) vehicle on his end. I drove off the lot in a 12′ Honda Civic Hybrid and I’m absolutely in love with this car! My brother and I felt like we were hanging out with someone instead of sweating the pressure of getting a new car.
I would absolutely refer anyone to work with Chris at Dick Hanna Honda in getting a new or used vehicle! Chris is seriously awesome!

Why does it take 2 hours to change my oil?
Two different cars two separate days it took the Honda service department over two hours per car. I can understand if I just dropped in but these were scheduled appointments!
For a frame of reference, I took my RV to a local lube and oil place and it took them 15 minutes. I change the oil myself on another of our cars and it takes me about 30 minutes including cleanup.
It’s things like this that confirm my decision to never bring my car here for any other type of service. If the Oil Changes were not purchased in advance with the car I would for sure go elsewhere.

Worst service I have ever received. 1 year ago I got an oil change and new tires. The tires on the drivers side went flat in 3 days. I had to use fix a flat because I dont have an aircompressor at home and needed to get it to the dealership. Dick Hannah inspected the tires; did not remove the fix a flat and stated that they found no problems; perhaps it was kids playing. There are no childern in my cul de sac. I spent the year traveling in and out of the area with my brother watching the car. The same tires went flat every month. Finally I took them to america’s discount tires which found the valve stem damaged on one, and cleaned up the ball on the other and cleaned up the inside of the tires a bit… no problems since… best part the service was free.
Today, I was going to give Dick Hannah another shot. I called and asked what the current wait time for express oil change, listened to two minutes of advertising on how fast, right, and pleasant my oil change experience would be; reached a service representative…45 min to an hour. Not great but acceptable. Drove in 10 min later and found out it would be a 3 hour wait minimum, and 45 min to hour service. Im done with dick hannah you waste my time and my money for inferior service and products.

Let me tell how disappointed, frustrated and mad I am at this dealership.
I first contacted Nathan in October and test drove a Honda Fit. I was going off on a vacation and loved the car and so told Nathan I would be back in December. I was watching the website as I [of course] wanted the best price. I also wanted a red Fit. In December, I took my husband to the dealership and he also drove the car. There were two available on the website at a sale price when I called, asked for the manager, Noah and double-​checked [after that test drive] regarding their one-​price policy as the price on the windshield was different from the price on the website.
Noah informed me that as long as the vehicles were on the website, that was the price to me. I asked him to explain why there was a «lowest publishable price» a price difference of about $ 430.00. Noah told me about a Northwest package that included splash guards, all-​weather floor mats and a cargo tray.
During the last week of the year, I called Nathan and told him I intended to buy one of the two red Fits that were still posted on the webpage. I asked if Monday, Tuesday or Wednesday would be better to come down and buy the car. Nathan assured me that any of the three days would work. At this time, both Nathan and Noah had assured me that anything I did not want could be removed. I knew that the cargo tray was a worthless purchase for me as I have dogs that would easily and quickly crack the tray jumping into the back and I needed an automatic transmission because of some knee and hip troubles that are starting to impede my driving.
The morning of the 30^th, After I donated my trusty 15-​year-​old Civic to OPB, I called Nathan and told him we were on our way as the first Red Fit had been taken off of the website and I wanted the second one. He told me he would get it ready.
I when I arrived, Nathan told me he was unable to locate the vehicle. A little while later I was informed that it was not available despite it’s continued presence on the website. They began to sell me another that they could «bring in» from another dealer. When I asked to discuss this mess up with Noah, Scott came out and started telling me:
1) That the car was being sold back to the corporation [I have no idea if that would be Honda or Dick Hannah].
2) That the car could not be removed from the website because it was still on lot — but in the storage area.
3) That he could «trade one» from another dealer and it could take an hour or so before he heard back from them.
4) That I HAD to take the unwanted cargo tray for over $ 100.00 because he was trading straight across. Oh, and why I needed it, although I thought otherwise.
5) That it was going have to be silver [they asked what other colors I would take before fully explaining why I couldn’t have the red one.
5) And… that I would have to pay more for it as they were trading another dealer for it so they were unable to give me the original price.
So, after one hour and 25 minutes, we left. On our way out, we found the off lot storage area and observed three Fits of my desired color — including the one they refused to sell to me.
If this isn’t a classic bait-​and-​switch, I wouldn’t know what else to call it. I’m 63 years old and this is my 3^rd new car in my life. I firmly believe that I have the right to have the car I want and with the accessories I want at the advertised price.
I am sorry Nathan was screwed out of his sale by the management. I found my car at the Wilsonville dealer, who I called one hour after I walked off of their lot and found my car, my color, my accessories and my price.
Believe in nothing from these people. They are not better than any third-​rate used car dealer.
P. S. as of this writing, 7 days later, the car is still posted on their website as being available for sale.

I had a really great experience buying my first ever car at Dick Hannah. First off, Linda drove to pick me up at my job in Portland to look at cars. She tirelessly took me around to all the cars I wanted to see and helped me through the financing process once I decided on a new Honda Fit. They weren’t able to get me the APR I was looking for, so they lent me a car to drive for free while they worked on my financing the next day. Lo and behold they got me a better APR the next day and Chris helped me with all the paperwork and got me settled in to my new car, answering every single question I had about the Fit.
April in financing was awesome too, and she went above and beyond as well.
I was not expecting so much honesty, integrity, and kindness from my first car-​buying experience. Thanks guys!

DO NOT EVER GO HERE FOR ANYTHING!
Is it possible to give NO stars, because that’s what Dick Hannah Honda’s service department deserves. I came in for a simple factory recall fix on my Element’s ignition switch, but having dealt with dealers before, was expecting the worst, and Dick Hannah did not disappoint.
After having to leave the car with them for half a day to fix a tumbler in my ignition switch, I returned to my «service manager’s» report on my car, a report which I had specifically asked them NOT to do (this is how dishonest dealerships make money). But there is was, my multi-​page (just how many trees must die to keep their service department in paper?) Dick Hannah Honda «World Class Inspection.» Wow, did they ever get that title wrong.
The report detailed all the issues that they claimed needed attention NOW, I could tell by the bright red color on the report, way to dumb it down Dick. Among the outright lies they had on this report were, and I quote, «Found engine oil leak. Fluid leakage is heavy to severe and it actively dripping or accumulating on/​under the vehicle. If left unaddressed may lead to extensive damage.»
I had no such oil leak on my car.
Dick also found that my «compliance bushings were split, torn or separated» and also that my serpentine belt (which my regular mechanic had just replaced less than 1000 miles ago) was in «poor condition» and needed to be replaced.
But I was on a road trip, and needed to get some confirmation on my suspicions about how wrong Dick was. I did a little Unilocaling and found Wally’s Halsey Auto Service (please see my review on them) and let Wally take a look. After a short ride in my car and a few minutes on the lift, Wally concluded that every one of Dick’s claims were untrue.
This is why dealership service departments get such a bad name, because more often than not, they provide deceitful and downright dishonest information. Please, PLEASE, do NOT go to get your car serviced at Dick Hannah Honda. If you live in the area, I can highly recommend Wally’s Halsey Auto Service (and so do every one of his other Unilocal reviewers). Otherwise do a little Unilocaling and find another car mechanic, any other car mechanic! This is most certainly a case of where Dick Hannah has completely lived up to his first name.

Car buying is an awkward experience, but having an ally like Darnell sure helps.
Hubby and I arrived on the lot with a mental list of wants, dealbreakers, and car models to try. Darnell set right to work, locating several of the models we wanted to view. He explained upfront how Dick Hannah works: all listed prices are the best price available, there’s no haggling. The salespersons are salaried, not commissioned. He never once tried to push us into a higher price bracket than we were comfortable with.
He patiently stayed with us as we drove four different vehicles, answered a million questions, ran comps (to assure us that the price of the vehicle we liked was a fair value), and showed us the Carfax.
After we had made a decision to purchase, he carefully went over all the available add-​ons and their impact on the financing options. We declined most add-​ons, but we did purchase a 5-​year $ 2995 bumper-​to-​bumper warranty.
This «automall» is great for people who want to see many different makes of cars (we were interested in at least five different car companies) without driving all over town. They explain in detail what steps purchasers need to take (for example, being an Oregonian, we need to take the car through Oregon DEQ), and explained each document we signed.
If you’re in the market for a new or new-​to-​you car, definitely check out Dick Hannah Auto Mall. We’ll be back next time we need a car.
*I would like to give 4.75 stars if I could. I have to deduct a little because we were intially sold on a 7-​year warranty, then later told 5-​year was the best they could offer on our specific car, but at the same price as the 7 year. They were clear in providing this info, but it was a bummer. We weren’t informed upfront that having repairs done under the warranty at another location would incurr a $ 100 deductible. Maybe this is common practice, but I’ve never had a warranty before and didn’t know it.