Carr Cadillac Buick GMC

not good. on delivery the radio did not work. took 7 days to repair. there was a vibration while driving. it took three trips and 3 days to fix. the truck was covered in sap) on delivery) and it took three trys to clean and still has some residue.
so no I am not too impressed with GMC or Carr.

Been here a few times but today stood out, simply because of the service with a smile and bubbly character of Rachel. From the moment I pulled in for my oil and tire rotation service, to going through what I needed done, to showing me where my car was parked after its service, she was on it! Felt like I’ve been coming here for ages and it was so unexpected. Was a nice surprise!

I went in to look at a used car here looked nice but I noticed a noise when driving. I asked them to fix it and they just marked off the price rather then repair a noise I thought this was shady so I asked to have a 3^rd party mechanic inspect the car before I decide. They said no to this I said why and the guy there said well he will find 10 things wrong with it because thats what mechanics do! Wow guess they were trying to give me a lemon they should be honest if that’s the case very shady and dishonest don’t go here!

What outstanding service by both Stan and Steve! They actually made me feel like an important customer and treated me like royalty. After having a completely horrific experience with Ron Tonkin Chevrolet it was so refreshing and comforting to be treated like somebody who mattered. Thank You!

Went to Carr to look at a New GMC Yukon Denali. We were half way through a lease on an Acura MDX Technology Package (horrible car, terrible technology) and we had a Nissan Titan to Trade in (Awesome Truck)
The Denali selection was outstanding we found one we wanted and met with Bob. I knew prior to going in what the payoff for the lease was, I knew what the Titan was worth and had an estimated payment in mind.
After choosing a Denali (Wife’s Car BTW) so after a choice was made. Bob took us to the sales office, He took all of our information and within a few minutes Justin came out to talk with us. You know this process, always expect the worst. Justin was outstanding, no nonsense, had the numbers. No back and forth, nothing. The remaining payment was within one dollar of my estimate.
Bob was good, Justin was great, process was simple. Denali is awesome!

Review is for sales experience.
Anyone who has EVER purchased a car, new or old, knows how much it sucks! Even if you know which car you want, the process is overwhelming and pressuring and just no fun.
My experience at Carr Auto in Vancouver was definitely one of a kind. I have personally purchased 4 vehicles in my life and used to finance cars for a living and this place deserves 5 stars.
My husband had been looking for a used Tahoe and I found one listed on AutoTrader here. We showed up, were greeted right away from the man who ended up selling us the truck, and genuinely enjoyed the entire process. Everyone from the sales guy, to the sales manager to the guy we signed with, it was all a pleasure.
We had our 2yr old son with us and even though we came to look at the truck, were a little unprepared to actually buy it due to the other disappointing experiences days leading up to this one. Everyone was patient with my little noise maker, the sales guy offered us a granola bar from his lunch since we’d already ran out of snacks and they were ready to jump to get markers and paper for entertainment.
They have a cute little play area for kids, so much better than just a TV. I mean TV can be nice, but even 2yr old can’t remain glued for that long.
We’re very happy with our new truck and I would recommend this dealership to anyone :)

This is for the Parts Department
Every time, we have ordered parts through Carr GM, it has been correct, on time & it lasts.
We own and operate Car Forensics a local Mobile Auto Service and Onsite Diagnostics Unit in Vancouver. One of the challenges in Auto Repair for us, is that we guarantee same day repairs. In our business, we are the mercy of our parts suppliers. If we promise our customers they will have their car back at a certain time, and our part is not there when it should be, our promise to our customers fails, and we take the hit for it. If we install a part that fails soon after install it, we look incompetent and are on the hook to go back out and re-​accomplish the repair at no cost. For the level of follow through our customers expect, near perfect part suppliers are the only option.
The more volume you run through your company, the more you become aware that things happen that are out of your control, but still affect your delivery nonetheless. It is in your customer’s best interest to be sure you have a talented and trusted parts specialist handling all your orders.
Thank you Stephanie, for your Skill and Grace you provide our company.

UPDATE: Service Dept. Experience
I brought in my 2013 Casillac ATS for an oil change because I will soon be taking a driving trip of a few thousand miles. The Service Department understood my needs and made sure my car was in top shape for a road trip, including changing the oil and making me aware of service bulletins. All at no charge, as that’s part of Cadillac service. I didn’t want to take my ATS to some random Cadillac dealer while on the road; I wanted to take it to the dealership I trust. I’ve always been treated well at Carr and I hope to buy another car there when I’m ready again.

I scheduled regular maintenance for my 2011 Enclave along with detailing. As usual, my car was ready when promised and the service center was above and beyond my expectations. All was well and I will continue using this dealer in the future!
Great Job!!!

Have taken our Enclave in for service and warranty work. We have experienced exceptional service. Very professional and accommodating. Our service advisor Gabriel is awesome. The work performed has been great and done on time. I highly recommend Carr.

I have a 2007 GMC Acadia that I did not purchase from this dealership yet I have taken it to have it’s regular oil changes and maintenance. Going to this dealership at first was great and good customer service yet when my vehicle started to have issues I took it in to have evaluated and serviced. Stan worked with me that day and was very nice and even has a shuttle van take me home. He explained to me that they would call me later that day to let me know when my car would be done and that a shuttle van would be able to pick me up if I needed a ride back. Later that day at exactly 5:30pm I get a call from Gabriel saying my car is done and also gave me some bad news about a small power steering leak and steering column issue. Not very happy with the issue since we don’t have any warranty on the car I told Gabriel that I would pick up my car and schedule another time to have that issue fixed. I mentioned to him that I needed the shuttle van to pick me up like they said they would and he acted as if they didn’t have one available since he said they leave before 6pm. Then he put me on hold and found a driver and that he would be on the way now to pick me up. The shuttle van driver was a pleasure very sweet and curteous. However I was rather upset when I arrive about 10 after 6pm the service department was closed, my car was not up front, and Gabriel was gone. So the nice shuttle van driver took me to the showcase room where one of the salesman went searching for my car and anyone who was still here from the service department. I was shocked that everything was closed and knowone there to help me when they knew I was coming and Gabriel said he was sending someone to pick me up? After about 5 or so minutes they said they found my car and pulled it up front, not even washed, when they have done that every time I have come in. The auto repair guy asked if I got my paperwork and I had not, know one knew where it was so they just sent me home. The auto repair guy was nice enough to somewhat explain what my car issue was but I would of liked to have in writing and not just sent home unaware. I am really dissapointed with my service today and felt like everyone just wanted to go home and forgot I was coming in after they had sent a shuttle van for me!!! Having second thoughts about ever returning and am extremely disssatisfied with my GMC acadia that has been issue after issue in less than 2 years. Need to get rid of this vehicle and never, ever buying Any GMC cars ever…

Stan and the staff at Carr Cadillac have always treated me with respect and courtesy… Stan kept me updated on the progress of the repair to my Cadillac… No BS… just straight stuff.
My Caddy has not sounded like this for years… thank you Carr Cadillac Mechanic and staff for the tremendous work that you performed.
Roger Lovitt

I have bought over 30 vehicles in my lifetime and won’t ever buy one from any other place but Carr Vancouver. Thanks to James Whiteside we were able to trade our pickup truck and get into a beautiful GMC 2500 HD Diesel which will tow our fifth wheel and then some. This dealership is a class act and the staff is the friendliest and most knowledgeable we have ever encountered.
Sincerely
Robert Hughes

Took my 2008 Cadillac in for a repair under warranty. Stan was very helpful and communicative. He was quick to organize a shuttle to take me to work and when we realized that the repair was going to take more than a day he called me and had a rental ready for me as soon as I got there — no trouble no fuss.
Stan is one of those service guys that makes you feel important, communicates every step of the way and goes out of his way to help you.
I’m hoping that I don’t have any other troubles with the car, but if I do I’m comforted to know that it will be no hassle to drop the car off at Carr and be quickly and painlessly on my way.

My review is of the service department …
Last year I bought a Buick (not from Carr) and brought it in to have the whole car gone through to see what I really had. One of my radio speakers didn’t work (kinked speaker wire) and the Buick shifted hard when put into gear and we needed a second key.
Stan was our man (as in service writer). They fixed the speaker ($ 100) and said the hard shift was loose engine mounts. They also said that one of the wheels was «loose» and dangerous (loose tether or wheel mount or something). The total would be about $ 1,000 for the radio, the engine mounts, and the ‘supposed’ loose wheel.
I had a good buy on the Buick initially so I thought «spend the $ 1,000 and I’m still ahead». We OK’d all the work. I get the car home after all the expense. I put it gear — clunk — hard shift. WTF.
I take it back to Stan and he’s says ‘Oh, it must be the ‘other’ engine mount’. I said ‘Stan, you’re telling me you charged $ 500 to changed the engine mounts and only changed one of them — and it was the wrong one?’ Yes. he said. It said it’d be another $ 400 to change the other one. I told him ‘Uh, no. My wife didn’t want this done. Now you don’t fix the problem want to charge me another $ 400 to try and fix it again?‘
Then, the telling statement, I asked ‘Stan, you’re not one of those service writers who tries to trump up the service just for a big ticket, are you?’ Stan’s reply «I try not to do that’. Hhhhhhmmmm.
So, they replaced the other engine mount (I guess) and yes, it still shifts hard to this day. They didn’t charge me for the other engine mount, but the problem was never fixed. They also couldn’t even make me a duplicate key — «it’s hard one». Hhhmm.
Most troubling, I wonder if there every really was a supposed loose wheel. Uggh. The worst part — I’d convinced my wife to go to a factory dealer/​GM Goodwrench just to avoid this kind of trouble. I figured you pay more for factory training, but it’s done right. Uhhh … no.