PeaceHealth Southwest Medical Center

This is the absolute worst medical office I have ever had services through. Each of the three past times I have had to resort to Urgent Care here, have ended terribly and with myself in tears.
I had the flu the first time, and was already on antibiotics, but was having extreme pain due to an IUD misplacement, and after waiting 3.5 hours to speak with a doctor, I was rudely told that I need to «suck it up. You have the flu, it causes pain with everything, there is no reason for you to come here.» without even checking the placement of my IUD.
The second time, within the month, I came back due to EXTREME pain with an IUD and bleeding associated. I was told, «You came to the wrong place. This is not something we treat here. We treat broken bones and headaches, not lady problems.» without even asking me questions about problems I’d had with my IUD in the past, suggesting treatments or anything.
THIS TIME, I didn’t even get to go into the office. I called, during my work shift to try and schedule a same-​day appointment in Urgent Care to have an x ray on my foot, as I have over a 12 hour shift today and won’t be able to wait in a waiting room all night. I left a message on their line, and was called back several hours later and told I can’t make an appointment for an injury. This is the conversation that followed:
«I’m working all week and really need an appointment to be able to come in, and my insurance is only accepted at one clinic who is booked out for the next 4 weeks. What would you suggest I do in the meantime of being able to get an appointment?»
«What is your insurance?»
«Through the state, I’ll grab my card to check the name.»
«Well, I guess you’re just going to have to come here and wait like everybody else. You’re not special because you’re working, and we don’t take appointments for minor injuries like your foot. I’m willing to bet money that there isn’t a doctor who will see you with that insurance. …»
and he kept talking, but I had to say thank you and hang up because I was in tears. I was in the middle of a very busy rush at work, with what I can only hope is not a broken foot, and none of their so-​called «promise of peace and compassion» was shown. I will never be returning, if my life depends on it.

Traveled 4 hours one way in a torrential rain storm one way for a job interview. Then a four hour drive back in another rain storm. No one asked how my drive was. Spent 4.5 hours in a room with staff coming in to interview me, with the last two staff not showing up. The dept staff that interviewed me seem very stuffed shirt, and were not thrilled to conduct an interview. They did not appear too friendly. The position I applied for is still open, looks like it will be open for awhile. I never got a call from HR or the hiring manager to inform me, I did not get the position, but I did get a standardized impersonal reject email. This is not how you conduct business, especially since I traveled 8 hours. I would not recommend this facility to work for.

Just realized my review was on the wrong business but can’t figure out how to delete it will only let me edit.

After waiting for 3 hours in the freezing cold waiting room we are finally back in a room… only to be told we will have to wait another 45 mins to an hour.
Either there isn’t enough on staff or the staff is incompetent. Whichever reason it is, this patient experience sucks!

I am seriously appalled with the care I’ve received here. I am now going on week 3 of being sick and they have done absolutely NOTHING to make it better. I came in with a cold that they simply brushed off and told me to go home. Then it subsided into a sore throat that has gotten worse within the week. I’ve had a previous bad experience with one of the Dr’s here, I don’t remember his name but he constantly gives me medications that I don’t need. He treated me for a ‘chemical’ infection in my eye awhile back when it ended up being pink eye, so I had to endure another week of being in pain due to a misdiagnosis. I still cease to understand how a bunch of certified Dr’s can’t even fix a benign problem. Wish I could avoid them but sadly my insurance won’t allow me too.

I had a spinal fusion here with my doctor from Rebound Orthopedics and Neurosurgery. My doctor did an amazing job, however, the stay was not. I was medicated due to pain and I slept through most of my meals. They told me that my next meal was within two hours or less on some days and that I had to wait. I lost 10lbs in FIVE DAYS! My husband brought me most of my food (that was approved) because the nurses were to lazy! There was however two great RN’s who checked up on me: Olga and Matt, but when they were not there my stay was horrible! I will go to Salmon Creek next time.

The simply list of why I avoid this hospital…
1) I broke my leg and they put the cast on too tight and 2 hours later my foot was turning blue and we had to go back in…
2) The ER takes forever; literally.
This place is good if you have an emergency and need to go in right away, like when I broke my leg at work and call an ambulance. However, for appointments, I choose surrounding hospitals.
I must say, every time an ambulance has taken me to this hospital, the EMT’s are funny, helpful and sympathetic. I know they are their own entity, but they are a delight.

AKA Memorial Urgent Care. Open 24/​7, can handle most basic medical issues (broken bones, cuts needing sewing, ear/​throat infections, etc). Have an X-​Ray machine, but no ultrasound or other imaging. Best time to go is first thing in the morning — gets busier in the evenings so there’s a bit more of a wait (though less than you’d have at the ER). Really great staff and providers (MDs & PAs) — friendly and competent.

Having a kidney stone pass at 1am isn’t so fun.
No, not me, but it was my hubby who was the one with the severe pain.
I ended up taking him into the 24 hour Emergency care in Vancouver.
It was clean and neat and we were greeted with a friendly smile.
The nurse filled out the paperwork fast, and before my hubby knew it, they took him to a room and gave him a shot in his butt.
All of the staff was really friendly and helpful even though it was going on 2am in the morning. I guess I was expecting a bunch of grumpy old nurses complaining about the latest virus or something.
But this place was wasn’t like that.
They eventually sent us to the main hospital so my hubby could receive more drugs and get a ct scan.
Even though my hubby was in such pain, the overall experience was great.