Glass Definition

Andy and his crew are very professional!!! The customer service over the phone and in person was superb. I wanted a mirror installed over my fire place, he was not only able to get this done for me within a week but had the mirror made for me so it would fit perfectly it an awkwardly shaped area! And came before to measure and gave me his absolute honest opinion and then had his crew come install it for me!!! His prices were also soo reasonable!!! I couldn’t be happier! It looks beautiful!!! Thank you glass definition!!!

Totally recommend this place! Andy worked promptly and efficiently from beginning to end. He arrived at my house ON TIME; prepared a quote within a couple of hours of coming to the house; and gave an estimated date of delivery/​installation (but in fact, came TWO DAYS EARLY! that never happens when you’re doing construction). It was a pleasant surprise and my husband and I are thrilled that we decided to work with Glass Definition for our two bathrooms!

Called to get an estimate on glass replacement for a window in my house. Spoke to a very nice lady on the phone where she told me to send them an email with pictures and measurements. Andy Perez responded back asking me what it was for so i told him it was for the glass in my window as explained in my precious email. Radio silence after that… I responded 3 separate times once a week after that and still nothing. I finally called today and the lady was super sweet and told me she would have him call me. When he did, he asked me if it was for a shower door, and when I said «no, its for a window, I had actually sent you a picture a few weeks ago and you responded but I hadn’t heard from you since.» He cut me off to tell me «i’m too busy». So I said «oh well i wish you had told me that when you responded to me the first time… but thanks anyway.» He then cut me off to say «i have the right to refuse service to whoever I want.» When i told him that i didn’t appreciate that type of answer and that i would send write up a Unilocal review he said «so your threatening me?» and I said «i guess i am» then he got very hostile so i had to hang up. Not professional! I wish he would learn from the nice lady that answered on good customer service, because attitudes like this will put him out of business. Rude on every level. I feel sorry for him.

Absolutely the best customer service ever!!! This is my second time to use them and again the service is amazing! The turnaround time is prompt and the prices are fair… They are my go to place for all things glass and mirrors!

I do not recommend this. This seems to be a home based business with horrible costumer service and scheduling skills. I made an appointment on Friday for today Monday. Not only did no one show as scheduled, when I called to find out what the status what. I was told that I was not scheduled and put on hold… later to be told if tomorrow was ok… I am moving on… needless to say I had a large job for these people… their loss.

Excellent Service. Thank you for work well done. Looks amazing.

Unfortunately, I cannot recommend Glass Definition.
I called them to schedule an appointment for an estimate to install a frameless shower.
Based on my availability, I scheduled the appointment with Glass Definition on a Friday afternoon.
While speaking to Glass Definition to schedule the appointment, the guy on the phone kept me on the phone asking tons of questions including personal irrelevant questions for 20 minutes while I was at work.
I had never had such a lengthy phone conversation while scheduling an appointment for an estimate.
Although odd, I finally was able to hang up and looked forward to meeting the folks at Glass Definition to discuss the work I would like to have had done to my shower.
Glass Definition called the day of the appointment canceling the appointment and complaining about driving on the 405 to the «westside» on a Friday.
THIS PLACE IS EXTREMELY UNPROFESSIONAL! I AM SHOCKED THAT GLASS DEFINITION WOULD COMPLAIN ABOUT DRIVING 15 MILES IN TRAFFIC WHEN THEY COULD HAVE MADE A SIGNIFICANT AMOUNT OF MONEY ON A JOB! THEY OBVIOUSLY DO NOT GET THE BIG PICTURE. NOT SMART BUSINESS PRACTICES AT ALL!

Another excellent review for a top notch company.
GD recently installed shower enclosures in 4 baths for me. Having gone thru a very extensive remodeling project, it’s great to work with a company that is professional, responsible, and knowledgeable about their craft.
Andy visited the job site twice due to my busy schedule, just to make sure all the details were covered. He answered all my questions and gave me excellent advice about what he thought would work best. He showed me pictures on his iPad of the various fixtures as we made our selections. We discussed options such as ³⁄₈ vs ½ glass, low iron glass, factory coatings, etc, and the various costs/​benefits.
After agreeing on the specs, we went ahead and ordered the glass. They predicted it would take approx one week to get everything ready for install, and they were exactly right. GD was able to accommodate my schedule and 2 experienced, courteous installers came on a Saturday and spent the entire day working.
There was one hiccup — one glass panel had a very slight concavity on an edge which wasn’t noticed until after the install. I spoke to Andy about it and he immediately called the manufacturer. It turns out the manufacturer polished out a nick, causing the curve. No problem, Andy had them remake the panel and it was replaced the very next Saturday. All jobs can have little hiccups, and it’s how they are resolved which makes the difference between a great company and and a mickey mouse operation.
Thanks Andy and GD!

These guys were perfect. Good prices. Quick install on the date I set. Zero issues, very professional. Highly recommend! Will use them again for my next glass needs!

As advertised and the job was well done. My shower door was purchased and installed for less than going through Home Depot.
Knocking off one star because Andy never got back to me with a quote on mirrors for another bath and he said he would arrive with the installers the morning of install. Not a big deal, but he did say he would. My install had some quirks so I had to go over it all again with the installers. They ultimately did a great job but it was slightly different from Andy’s description. Yes I will still use them again.

Andy was awesome. Super knowledgeable and very confident in his abilities. I was nervous as my application was challenging. Part of what made me nervous is that to install a glass enclosure meant drilling into glass 3×6 subway tiles. If you’re not extremely careful and if they weren’t installed well, the tiles will crack and you’re screwed. He was able to give us exactly what we wanted and it was done perfectly. So glad I chose to go with his company.

Really superb, professional, courteous service from the owner (Andy) on down.
In less than a week, I had a slick, elegant, high-​quality glass shower door installed. Appointments were kept on time. There was no up-​selling or rip off-​behaviors. Andy showed me a photo book, of his jobs and products, and the best choice was agreed upon.
The workmen just left. Two knowledgeable old-​timers who arrived promptly and did an excellent and precise job installing the door.
I’m very pleased to support a local business, especially one so reliable, honest and professional as Glass Definition.

I called these people when my boyfriend broke the glass on my sliding patio door. The size was an costume size so the guys came out the next day 9am to take measurement. The glass was ordered and replaced the day after!
All other places I called for estimates were more expensive and the wait would’ve been longer. I would totally go back to them!

My mother’s house was recently burglarized. The thieves shattered a large sliding glass door. I called the great folks at Glass Definition and they sent a crew out the same day. The guys were great and cleaned up the broken glass and boarded up the doorway. They special ordered the glass and did not even charge me more when it was discovered that the glass would be more expensive than the estimate. They even installed the glass a week earlier than the estimate! In an emergency situation, they really went out of their way to help!

The owner of the company came to my home to take measurements and provide an estimate. He was very quick in scheduling an appointment to see my showers and the estimate came within the next day. 6 days later and my shower doors are installed and look beautiful! We had one small hiccup during installation but within an hour he had picked up the new parts necessary to get the job done. I highly recommend Glass Definition, good people to work with.

Andy and his team did an amazing job installing our shower door. The process went smoothly and we are very happy with the final result.
I added picture #77 titled shower door.

This shower door company is super!!! Andy came to our house to take measurements and show us options. We looked at the shower door glass panel example in his truck. He is super friendly and wonderfully professional. The shower doors went in last week in both the master and guest. We got the frameless with chrome fittings. They look AMAZING! TOP notch quality and a very excellent price. The installers were terrific. Have no problem highly recommending this company. Great job!

I needed a piece of glass made to put over my dining room table. Andy was able to come out that day and measure it for me. Glass was ready within 48 hours and was absolutely perfect! He is very punctual and did a wonderful job.

I found this company on Unilocal and used them for my job after reading the excellent reviews. I have to add my five stars to the list. We had a tricky job. Some of the beveled glass panels in our beautiful wood sliding doors had become cloudy and needed to be replaced. We didn’t want to damage the wood. Glass Definition not only did a terrific job at a good price, they were professionals in every sense of the word. Somehow they managed to rplace the glass without so much as a tiny scratch on the wooden doors. I am delighted to be able to see the view out our windows again. Thank you, Andy, and Glass Definition.

Andy from Glass Definition is the guy I call when I need Shower enclosures for all my bathrooms Remodels, Window replacement, Store fronts, Glass Doors, Show case winds etc. he is the best, we have work together for over 30 years, thank you Andy
Best
Gus Lopez A-​One Construction & Design