Exodus Door and Window

I would strongly recommend using another company if you are looking to replace doors in your home. Over the past 5 years I have dealt with many companies regarding home improvement and working with Exodus was, unfortunately, the worst experience I’ve had to date.
My wife and I actually discovered Exodus on Angie’s List and after doing some research we decided to go with them due to the many positive reviews. It not a surprise, however, to see that they have recently endured some very poor reviews.
We received a bid about 2 days after the meeting with the owner Scott and we felt that the price was a little steep. I called him to talk to him about it and he willingly cut the budget a bit. However, we were still skeptical about the high cost of purchasing and installing 8 doors.
The process of ordering the doors, painting them and receiving the locks and hardware took forever. We understood that it was going to take a while (it took a minute for us to establish all the colors) but the communication was a nightmare. Every step of the way my wife and I just felt nothing but apathy coming from them. Although the workers were very nice and professional, and the doors looked great, there were snafus throughout the entire installation process. Three of the doors weren’t split painted, the wrong screen door was ordered for the front of the house, and the back security doors were the cheapest pieces of crap we had ever seen — you could’ve cut through them with a butter knife! After they installed one of the back security doors we politely asked them to take it down (we ordered real security doors from another company). After the installation and the corrections were handled we were pretty happy with the final result. Upon careful inspection, however, my wife and I discovered that the front door jam wasn’t replaced. I thought it was ridiculous that we had two new beautiful doors in the front of our house but the door jam was 40 years old. I called Scott to ask him about it and he said door jams are an extra expense. I was furious. How the hell am I supposed to know a new door jam isn’t included? I wouldnt have had a problem putting money towards a new door jam if he wouldve brought it to my attention when he was at the house providing a bid. This concluded my notion that Scott was NOT thorough at our first meeting. In essence, he wanted to charge us over $ 750 to replace the jam. We are going with another company called CCC to do it for $ 460. Scott was not always accessible to us. He relied on his 2^nd in command, Rick, to do most of the trouble shooting. Scott dropped by to check on everything on the second day and we were very happy that Scott came by but he was literally there for 15 – 20 minutes then split. We never saw him again.
Ultimately, when I spoke to Scott about how unhappy we were with the service he responded by saying «There were a lot of moving parts with this job. Things are going to go wrong». Sorry, but that’s not what we were paying for. We expect excellence and proper customer service. We felt we received neither. About two months after the project was complete we discovered that the front door lock was faulty. My wife and I coudn’t lock the door knob without two hands and sometimes using pliers. It was definitely dysfunctional. As a matter of fact, right after the lock was installed on day 2 I felt as if the mechanism was broken. I brought it up to all of the workers including Rick and he convinced me that it was my imagination and the lock was working perfectly. Yeah right… I contacted Scott about the problem on November 4 2014. (Like I was saying earlier, one of the main reasons why I went with Exodus was the warranty policy.) I justified paying the high price of the job with the notion of not having to worry about something if it goes wrong. After constantly trying to contact everyone over at the company, Rick finally got back to me on Dec 5^th. He told me the replacement lock would be in within days. On January 26^th the lock finally came in (7 weeks later). When the serviceman came to install the new lock he discovered someone ordered the wrong part. Really? I was informed the replacement would be arriving in a week. Ha! Its been a month since that last visit and at this point NO ONE is returning my emails. They have never returned to fix the lock. THE WORST CUSTOMER SERVICE EVER!!! I sent Rick and Scott emails on Jan 19^th and Feb 12^th… NO RESPONSE! Ultimately, I’ve decided to buy a brand new lock and eat the cost of the lock I purchased through Exodus. I have completely concluded my business with Exodus. Yeah, I feel like we got ripped off… Fair warning. Go elsewhere!

they installed a Milgard patio door for me, I like the doors, they looked great and they are good quality, they were exactly what I expected though the installers did a bad job, the frames looked ugly with nails showing in them which I was supposed to batch and paint myself in addition to few other issues with the way they installed it, I talked to the owner and explained to him and he said this is how they do it and I should have expected that!!! I talked to milgard themselves and they asked for pictures then they told me this is not the way it’s supposed to be but they have no control over the installers.
next time I would do more research before choosing a vendor.

Update: 8÷30÷14
The owner of Exodus, Scott, contacted us shortly after the review was posted here and Angie’s List. He was courteous, sincere, listened to our feedback, and told us he took the review and shared it internally, to ensure better customer service in the future.
Scott explained that for every 10 good jobs Exodus performed, 1 falls through, and it so happens to be our job, where manufacturer delay, scheduling mix-​up, internal mis-​communication and faulty parts all comes to a head. While I still attribute this to us being a small job, and therefore less attention was paid, I’m appreciative the professionalism he demonstrated and took the matter seriously.
In the end, we were able to have Scott personally inspect the workmanship, sending paint crew to do the touch-​ups where needed for the door, and able to refund us for the faulty /​un-​needed parts (the door closers). Thanks Scott.

I think I overreacted… Scott is a professional and won’t stop until the customer is satisfied… I’d use them again

Although I do a lot of research online before I start any of my home remodel projects, I really try to support local business with my purchasing. Sometimes this feels like a burden, because many small store fronts have limited selections and higher pricing, but I’ve not found this to be the case with Exodus. They have a great showroom where I was able to see the products I was planning to order in the flesh, and they worked with me to provide competitive pricing. I had a excellent experience using Exodus, and I’ve since recommended them to other couples who are remodeling portions of their homes.

I contacted Exodus on 10÷13÷13. I purchased my condo almost 4 years ago, and it was built almost 30 years ago. The back door leading to the garage had split, and I needed a new fire rated door but wanted one to match the other 6 panel doors in my home. I read reviews on Angie’s List and Unilocal,and contacted a few providers. My initial contact with Exodus was fantastic. The salesperson was prompt in returning my call and sending me a bid, while others took days to call me back. A few days later, the salesperson came out to measure. He then updated his bid the next day, and told me they could install within 7 business days. I got quotes from a couple of other providers, but chose to continue with Exodus due to their promptness. The following week, I got a call from the installation manager to schedule another appointment for measurements. Another person came out to measure on 10/​22, at which time I provided 50% deposit, with the promise that they would call me next week to schedule installation, and that my door would be in within 7 business days. A week went by with no contact. I had already cleared my week at work since I was told the installation would be performed by 2 men and would take a few hours and wanted to be prepared to take a half day off. I called them again on ¹⁰⁄₂₈ and asked what the status was. Suddenly, I got a call from the installation manager letting me know more measurements would be needed. This was confusing, given the fact that it had already been measured twice. He said the manufacturer needed something confirmed. He came and measured again on 10/​29, then said they’d call me the following day to schedule. I heard nothing on 10/​30, so I emailed them on 10/​31, and scheduled an install for ¹¹⁄₆.
I then received a call on ¹¹⁄₄ that the manufacturer encountered a delay and the door would now be there in 4 weeks. My door was not «standard» since the hole for the deadbolt was in a different location than most. Doesn’t seem like a manufacturer delay – they should have known that when they measured on three different occasions. The salesperson knew that I was less than pleased, and said he’d speak to the owner. At some point during this fiasco, they did offer to give me a refund, which is comical to me. If you stand behind your work and the products you use, you do everything in your power to get the job done right, not just say «sorry, here’s a refund», forcing the customer to start over. I then received an email on ¹¹⁄₅ «offering» to charge me more money to replace my entire door jamb. I declined. If I have an unhappy client, I don’t offer to charge them more to fix it. I do what it takes to fix it for no additional charge. On ¹¹⁄₁₄ I received another email asking if I want to proceed. I was starting to think I was being Punk’d. I asked if that meant that they had not been working on manufacturing my door. No response.
On ¹¹⁄₂₇ the installation manager called to say the door was in, and asked to schedule installation for ¹¹⁄₂₉. I scheduled and immediately made arrangements for my dog to be out of the house during that time. 5 minutes later, I received another call saying there was another delay. (yes, he did tell me the door was there just 5 minutes before). At this point I’m so livid, that I tell him I couldn’t talk and I’d have to call him next week. He emailed me apologizing again, and said that he’d call on ¹²⁄₃ to reschedule. ¹²⁄₃ came and went with no call! I emailed him the afternoon of ¹²⁄₄. He emailed me on ¹²⁄₅ asking if I could do it that night. I let him know I would not be available via phone until after 5 (due to the nature of my work) and that I could be home after 5:30. He let me know the installer would be at my home between 5:30 and 6 and would call when he was on his way. The installer called me at 5:25 saying he’d be there in 5 minutes. I told him traffic was bad, and that I wouldn’t be there for about 15 minutes. The guy yelled OH MY GOD THEY SAID YOU’D BE THERE AT 5! A bit comical, considering the fact that A) if they told you 5, why are you calling me 25 minutes later? (answer: my time is worth less than yours) and B) I never said 5. I said after 5:30. I got home at 5:40, and nobody was there. 20 minutes go by, and still nobody. I finally sent another email letting the owner and installation manager know. The installer arrived 20 minutes later, an hour after he said he’d be there in 5 minutes. The 6 panel door was beautiful, and a vast improvement to the ugly flat door that was there. But I can see daylight at the top and bottom, and the deadbolt won’t lock. On ¹²⁄₉ (4 days after installation) I got an email saying they wanted to fix this. (apparently they finally saw my check was for partial payment). I asked what their QC process was, and was answered with «the QC is that the installer has been doing this for 20 years». Great. So now I wait once again.

Our door came in with the wrong glass. Not only did the owner of the company, Scott, come over to our home but he did it twice. The problem was solved and the door looks great. Stuff happens, but when the concern is taken care of in a reasonable amount of time, all is fine. I would use this company in the future.

Exodus recently installed new windows for the entire house and we could not be more pleased. Their workers were polite, efficient and adept at solving unforeseen problems (of which there were quite a few!) I would recommend them to anyone, anytime! Thank you, Exodus!

Almost three years later I get a response to my Unilocal review.
Finally, welcome to the interwebz!!!
But you fail…
«Please allow me as the owner of the company invite you to try us again. I wanted to offer you 15% off of any purchases you get from us for 30 days. Our normal profit margin is 15% over cost, so in essence I am offering cost to you to make amends.»
As that cop once asked me in the interrogation room…
Cop: Do I have dirt in my ears?
Me: Nope
Cop: Does it look like I just fell off the turnip truck?
Me: Matter of fact, yes.
Your normal profit margin is 15% over cost? Are you excluding the other 85% as the overhead portion?
That is insulting. I am a General Contractor, not a retail customer.

I called Exodus as a referral from someone else and hadn’t read the reviews til afterward. I’m kind of glad it happened that way, otherwise I may have gone somewhere else.
Everyone that I dealt with was very nice and professional. I had my whole condo re-​done, which adds up to two sliding doors (one oversized and one that the frame had to be hoisted up to the second floor because my staircase was too narrow) and 4 windows. Everything was done in a day with only two people. They cleaned up afterwards like they hadn’t even been there. The price was definitely competitive and it looks beautiful. I would recommend them to anyone. :)

Exodus offered reasonable price, met every deadline, and have very skilled installers. The owner is actively involved in managing the business.
In short, they exceeded my expectations, and I am not easily pleased.

This guy is dishonest. He installed several sets of wood French doors. The wood kept cracking and leaking sap. He refused to take responsibility for his job. After numerous visits, he kept bringing his son to avoid conflict we gave up. Instead of going through suing him, and we would have won,
we chalked it up to a bad choice on our part. We had them replaced by a more honorable company.

When we decided to replace the windows in our house we compiled a list of installers that received favorable ratings from Angie’s List. After spending a Saturday visiting the companies on our list we came to Exodus Door & Window. It was just 10 minutes before closing. Lucky for us Bob was the sales rep. He stayed after closing to show us the windows they installed, explained the benefits, options, prices and gave us materials to read at home. After going over our research and notes we decided two companies. Bob came to our home, took measurements and spoke to us about what we were looking for in new windows. He promptly responded with pricing options. Exodus had competitive prices and could work with our installation schedule. When the Installation Manager came to our home for the final precise measurements, Bob came with him to answer any questions we had. I felt Bob went out of his way and provided excellent service.
The installation went perfectly. The install crew was very professional. Our house had a combination of wood frame and aluminum framed windows. We had a bathroom with an odd sized recessed window. All the windows look great. They even offered to cut and install moldings for two of my windows that did not have moldings due to a remodel. I provided the material and they cut and installed the molding for NO additional cost.
I highly recommend Exodus Door and Windows. I believe Bob and the install crew went above what was expected. The Milgard windows are wonderful.

BUYER BEWARE!!!
Unilocal was not around when we hired them, but we are still bitter …
we hired exodus about 7 years ago during our remodel. they replaced all of our windows and door, including a custom trapazoid window. This was a $ 20,000+ job. The doors were wood and glass panel. 2 doors came in warped, one door came in completly wrong, left vs right. the stock size windows were fine. what could go wrong. Moving on to the Trapazoid windows. well, they were delivered… that was the first problem. we saw them and the owner of exodus was supposed to come out and take the actual measurments of the opening… not used the proposed opening from the blueprints. (trapazoids have angles and the degree can change slightly during construciton) Exodus was not taking any responsiblity for this F*#$ up as a matter of fact we had to pay for a new window… and we were told they made a mistake when they first charged us… WE WERE CHARGED EVEN MORE FOR THE REDO! any of you who have been through construction… well you know that you chalk some things up to colateral damage and move on and sometimes your between a rock and a hardplace. Oh wait, i almost forgot about my $ 6,000 front doors… (over and above) these came in backwards (they drilled the holes wrong) we were lucky, i guess, he replaced those at no charge… however, they to this day dont close right as new holes for the stationary door had to be drilled.
I can go on and on with the details of their screw ups, i can tell you about how they screwed up the doors on my parents house. how they screwed up the finish on the doors but the bottom line is, if you want a reputable place, this is not it.
BUYER BEWARE!!!

I hired Exodus to replace an existing set of French doors, and replace a window with a sliding door. I found Exodus on Angie’s List and they were my second choice after my first choice fell through due to timing issues. I should have continued looking for another company after the sales associate, Bob, annoyed me while quoting the job. All the doors and windows in my house have matching interior and exterior mouldings so, I course, I wanted the new ones to match, too. For some reason this concept was difficult for Bob to grasp. Bob had the install manager come look at the project since I was insistent on matching mouldings. The install manager was fantastic, and is the one who made me decide to work with Exodus.
When the crew came out to install the doors, I was dissatisfied with the quality of the work. There were gaps where the hardwood floor met the door, the weatherstripping wasn’t tight enough, there was no insulation or foam around the door, etc. I talked to the install manager and he got everything fixed, then a couple weeks later I noticed the door sticking. They came back out and fixed it right away, but the process overall was a pain. There were also two times when workers showed up at my house without prior notice. Hello, guys, get your act together and warn customers before you send workers to their house. I rate the final work quality as a «B» — decent, but not quite perfect.