Samuel S Chia, OD

My two children and I have been going to Dr. Chia for well over 20+ years and from day one until now, he and his Wife have been Great! They have always provided great customer care, are always professional, and always give prompt service!
Bess M.

Any small business looking to model themselves should look at DR Chia office. The patience he exhibited in making sure my new prescription was correct was outstanding. On top of that his wife who welcomes customers has such a pleasant personality I found myself talking with her after all my business was completed. I don’t give out 5 star ratings unless it’s warranted. Well in my humble opinion it is deserved.

Best eye exam experience I’ve had in my 43 years of life. Dr. Chia was patient, knowledgeable, and personable. He took the time to ensure my new prescription was 100% accurate and explained everything along the way. His wife, Lily, was also very professional, efficient, and knowledgeable. She got me in for an appointment the next day and knew and explained everything about my insurance coverage. Highly recommended!

I visited this place about a month ago. I was LONG overdue for an exam and decided that I wanted to purchase contact lenses instead of glasses.
The woman who works at the front is so cute!!! She is also very polite and friendly. Based on other reviews I am guessing that she is the wife of Mr. Chia?
The exam was quick, to the point and awesome. Mr. Chia does a great job of being direct and to the point when explaining things to his clients.
I did order a year supply of contacts, but an error was made and they only received a six month supply. I was kind of bummed about that, but it was not a big deal at all. The great customer service made up for it. I will be back!
Thank you for the great customer service.

Dr. Chia is thorough, patient, and communicates his findings with you very clearly. What else could you want in a Dr? Mrs. Chia is the receptionist. I see the first Unilocaler complained about her being a bit taciturn. Mrs. Chia is very friendly to us since our whole family goes there and we are nice to her. One should remember that it takes two to get along and if you have an attitude with her I could certainly see her getting right back in your face, so just don’t!
If you want a good, thorough eye exam Dr. Chia is right for you.

I have been going to Dr. Chia for over 10 years and I have had nothing but good experiences there. His wife who runs the front desk has always been very accomodating and helpful when choosing my glasses and selecting colored lenses. Her personality can come off a little dry at times but she really is a sweet women who will tell you if your head is too small for the designer glasses that you want. I have always appreciated her honesty and commitment to helping me make the best choice for me. They keep a variety of options available and are very up to date with the designer selections. I have referred dozens of people to them over the years and I will continue doing so. People always ask me where I get my glasses.
The Chia’s are very honest hard working people and I thank them for the years of great service.

Dr. Chia has been my optometrist for over 20 years and I am surprised by marks lower than 3 stars. I no longer live in Vallejo but I know when my eyes are well cared for. Examinations are thorough, the facilities are clean and Dr. Chia stays abreast of all the latest developments (I attempted to schedule an appt. while he was away at a convention). As for the service, I find them to be very kind and pleasant and given the criticisms of the prior posters, I believe they’ll acknowledge the problem and will make the necessary improvements.
Their selection of frames in store though, I’ll give 4 out of 5 because they are not ultra high end but they’ll have something for everyone. You can order frames that they don’t have which is a plus.
I’ve spent over 2 hours going through frames before and I never felt rushed.

I’ve been going to Dr. Chia for nearly 15 years. I find him quite competent, good bedside manner and have continued to go there even I moved to El Cerrito.
I took a brief respite, found an eye doctor in Berkeley. The prices were outrageous and they gave me close vision (over 40) glasses that I’m just growing into five years later.
Mrs Chia, the receptionist helps me choose my frames, is honest about the ones that look good and the frames that do not look good. She’s not warm and fuzzy, but I don’t need warm and fuzzy. I need to get in, get out and have nice looking frames and well fitting contact lenses that help me see well.
I plan to continue travellng to Vallejo to see the Chia’s.

I have never taken my son to see Dr. Chia; however, based on my initial experience with the receptionist in the front office, I don’t think I will ever take my son here. The reason I came to this office was because they were the only office in Vallejo that carried the particular brand of frames I was looking for. Anyhow, during the whole visit, the receptionist seemed very annoyed as if I was wasting her time. Although, she did lighten up a little bit, when I picked up the frames a couple days later, the initial meeting just killed it for me. A couple of my co-​workers and friends see Dr. Chia regularly and all agree that the receptionist is a bit rude, but they overlook it because Dr. Chia is a really good OD. However, I am all about good customer service and it needs to be given by all staff members =D

I saw Dr. Chia for an eye exam, both contacts and glasses. He was very friendly and knowledgeable. Very good bedside manners. I had a very pleasant experience with him. The reason why only 3 stars is because my experience with the receptionist (also his wife) was not so pleasant. I decided I wanted to purchase new frames. For those who wear glasses, know this can be a very difficult process. It’s something you put on your face, so you have to be very satisfied with your glasses. Anyway, she gave me all kinds of options, i just couldn’t find anything I liked — so we went through many options. During the process, she continued to sigh as if she was annoyed I was taking to long. I wanted to say «I’m sorry, am I bothering you by asking you to do your job»? I restrained myself.
I was spending $ 150 on glasses, and plan on wearing it on a daily basis, I wanted to make sure I was making a good choice. At the end, her sighs and attitude finally got to me. I told her I’ll return next time.