American Tire Depot – Valencia

I’m actually pretty amazed. I usually don’t write reviews but i was in awe of my experience today. I came in a few days ago and talked to the Store Manager Joe. Let me start off by saying that dude is probably one of the nicest guys I’ve ever met. Mind you, the store is always crazy busy and one of my girlfriends told me to come here because of Joe and she said he’s always smiling no matter how busy or hectic the shop is and he’ll take good care of you and he will explain everything and make you feel comfortable. She needed brakes on her car and he took her back there and showed her the brakes and she said she never felt comfortable at other automotive shops but he made her feel so chill and relax. Anyways, there was a line when I got there which, i expected. Come on lets get serious, If a place is as good as they say I don’t expect them to be dead. I expect them to be busy because of the quality service and prices they offer. It’s like going to a very good restaurant or taco place the line is out the door and i expect to wait. Joe and his assistant Bruce were helping people quickly, but it’s amazing how impatient people are in line. These are shoes for your cars feet hello they will be on there for 3 to 5 years i sure hope you take your time choosing which one’s you want. They say you get what you pay for. I finally come up next and Joe helps me out on finding the right tires for my SUV. He was smiling like i expected and gave a me 3 options and i chose what was best for me and my budget. No joke, no less than I was done signing he was outside the door yelling and motiving his team lets rock n roll lets get moving. Instead, of hiding he runs in the back starts moving the cars in and out and grabs a pair of gloves and starts working two cars at the same time himself. Now i rarely see any manager ever lift a finger let alone run to the back and start sweating with the guys in the back. To make a long story short they finished my car, I got an alignment and he let me know I needed front struts which he did take me to the back and show me and explained to me what they do. I didn’t feel pressured buying them, he gave me the options and I will return to replace them when my budget is right for myself. He did offer me a American Tire Depot Card which sounded amazing but im trying to buy a house right now so it didn’t work for me. I asked the Manager why he was back there working on cars and he made me laugh. He said, there is an old saying «Make it hard to spot the General by working like a soldier». I smiled and he said we all started here and who is he to think he’s too good not to help out when they’re busy. He won me over, much respect, which is the only reason im writing this survey or review whatever you call it. Thank you for being an amazing individual.

I bought tires here last year and it was not the best experience, I bought road hazard insurance with the tires, and I had to go back when I had a flat. I have to say the experience as totally different this time, they took care of me right away, even had to order the tire but got it the same day. I was very surprised and pleased with the service so I had to redo my review.

If there’s a customer in front of you, waiting, and you answer the phone that just started to ring, (as the customer has waited while you finished whatever you were doing on the computer), then you help THAT person? It’s going to irritate the one who’s been standing there.

I bought 4 tires for my Honda Fit 2 years ago. I got a great price and had very efficient experience. I recently took my Nissan Armada in for flat tire repair. They fixed it for free! Awesome customer service and have earned all my future business.

Fantastic service, professional and courteous staff. I took my vehicle in for a oil change and with a coupon the total was 24.00 with a complimentary tire rotation. Boy, I could not be any happier! I will take all my vehicles to Americas tire depot! God bless you all

Unbelievable. So I call and asked if they also replace brakes, and was so happy when the person told me that they do! He asked if I wanted to bring my car in to see if I even needed them, but I assured him that I did. We had a whole conversation about it, and we made the appointment and everything. Later i realized that I didn’t get a quote, so I called back. The person I talked to this time told me that they only do tires. I thought I called the wrong place so I asked about my appointment and it was for a tire rotation… How the hell do you get tire rotation out of «do you guys also replace brakes?». Even better the guy I was talking to just hung up on me. What kind of service is that?! I’m just at a loss for words now. It sucked because I really liked this place too.

Came here last saturday for my regular rotation around 9 and they were so busy talked to the manager joe he took good care of me wrote me up and 20 mins after rotation was done recommended me some breaks called around but he gave me the best price so i got them done less than one hour my car was good to go… this guys are amazing great work team … this shop should have 5 stars from everybody. Joe was a great choice for manager best one so far.

I made an appointment to get new tires for my daughters car. I made the appointment online and ordered my tires too. I showed up for my appointment and the tires were not there. «No problem sir» was what I was told. They gave me better and more expensive tires for free. «We want happy customers». Wow! That never happens to me. And the final cherry on top, my new tires have a rebate attached by the manufacturer so Im getting a little back too. Thank you for such great service.

We waited one hour just to get our tire pressure checked. Joe told us we were next but other walk-​ins were helped before us. Tired of waiting, I walked outside and met Julio who helped me right away. He checked the tire within a few minutes and we were on our way. Thank you Julio. Beware of Joe, he doesn’t know what he’s talking about, makes you wait an hour for something that can be done in minutes and is a total liar. Yes, a LIAR!!!

I have been using this company for quite a while, they’ve gone above and beyond every time. I had one small hiccup and Sam, the District Manager, jumped right in and squared it away. This place cares about the overall customer experience. I will absolutely be returning here for more tires in the future. They definitely have my business!
Prices are fair. Service is good. Management is great!

My daughter and her friends had a tire blow on I-​5 coming home from LA… The gentleman at the American Tire Depot were not only professional and courteous, they got her vehicle in and out quickly and had the best price of all the places we called. We were extremely happy with the service at this store. In fact when my husband and I finally were able to get to where our daughter was …(we were traveling in the LA area as well)…we discovered our own tires were in need of replacement. They helped us get back on the road as well. Great Service!

While on our way home (Oregon)from our Disney vacation we got a flat tire in LA but chose to look elsewhere to get it replaced due to the hectic atmosphere so we went on further and found this place. They were extremely busy and seemed understaffed in the labor department however the guy working at the count (Brant) was doing everything he could with the customers in person and on the phone. He was very polite and apologetic for the wait time! We were out of there sooner than I anticipated and was very pleased with the service we received! Brant has great customer service!

Great service, good prices! What more do you want?

So the other day I was in Valencia looking for a tire shop. 2÷3÷2016. Came in like 1240pm I was out before 1pm! So quick with the service and attentive! They took off my tires from my rims. No charge!!! For I can get them powder coated down the street. All I gotta say is Joe is really turning this tire shop around! He is one hell of a manager! Thanks Joe for the service ! I will be back Tuesday 2÷8÷2016 for my tires n balancing!! thanks again!

This my third time using American Tire Depot. I had a tire go down on the way home from work a few years back. The Ventura location was the closest tire store so I pulled in to have it changed and patched. I went to the desk when the work was finished and the manager handed me my keys and said «You’re all set» and started to walk away. I stopped him and told him I hadn’t paid yet to which he responded that flat repairs are always free at American Tire Depot. I was shocked as there is a lot of labor involved in plugging a tire, and I’ve never heard of a business doing free work for random walk-​in customers before. But it was true, my flat was repaired at no charge. A year later I purchased a new set of Pirelli’s for my car from this location.
Last week I had a flat when I was leaving for work so I put the spare on and left. On my lunch hour I took it to the Santa Clarita location of American Tire Depot and walked back to work. When I picked it up I had the same experience– «You’re all set». It’s a great way to gain customers! I will buy all my tires from American Tire Depot. They have clean shops, courteous staff, leave the car clean and of course, Great service.

Business Redemption!
I wrote a review regarding this company 7 months ago due to extremely poor service. Several months later and under new management, I was contacted by District Manager Jason Mead, wanting to get my business back. After exchanging messages, I agreed to certain terms. I recreated the scenario that happened several months ago to see how it played out. The appointment was set online, with given choices. I arrived at the location and was late for 10 minutes intentionally. Joe Serrano, the current Store Manager honored my current appointment time and handled the situation with textbook customer service demeanor. All my questions and concerns were taken care off right in the beginning. Not only for an extra $ 7 and some cents extra, he recommended a much better product than what I have chosen. This was very much appreciated. I took advantage also of their Lifetime Alignment Managers Special. I feel that this is a very special deal, especially for us that like to keep our cars for a long time and can see the value of this program. A few hours later, Joe contacted me immediately the moment my car was ready and available. My car runs great! The tires recommended were excellent. They have definitely have earned back my business and will likely return all cars to be serviced in this location. This was a much better service than the one I received 7 months ago. The only reason I gave it a 4 star rating is because, there were certain maintenance needs that my car needed according to the dealer previously that was not addressed during my visit and 2 of my valve stem caps were missing after the service lol. All minor issues. But overall, the bottom line. These new set of managers are out to help our community this time around. Thank you very much gentlemen for giving that extra effort to gain back a customer.

**Tire shop** in Valencia, CA
So I was in Valencia on a Sunday afternoon and noticed my tires were deflating wth?! Not many tire shops are open on Sundays and my past experiences, I always seem to have car/​tire problems on Sundays! Seriously I have the worst of luck. ;(
Well of course being the Elite Unilocaler I am, I Unilocaled a few places and yippieee! I found a tire shop that is open on Sundays!!! But such mixed reviews, why? Being skeptical, but wanting to find out for myself why the hit and miss on reviews, I talked to the store manager and he said the store had a different manager but recently now taken over by a new manager, himself, LOTS of quick, helpful staff. They were very low on staff previously but they are now full staffed with knowledge, and very caring!
The waiting area has a/​c and a TV, but I was on my phone anyway.
My car was in and out in a jippeee!
Thank you Joe, new store manager, and very helpful staff, for a wonderful experience!
Thanks for reading! :)
~*kenzie*~

Its weird that 4 months after my other review i feel like im in a completely different place. Customer service sucks. Plain and simple. The one guy in the office goes in and out of his office, only comes out after whoever comes in has been standing around for a bit. Phones ringing off the hook. Long wait times. There’s no care.
I feel bad for the guy but then i dont. When youre standing at the counter and hes texting instead of doing your paperwork, or answering phone calls i could give two shits less. Other people coming in were also confused thinking this was americas tire CO but its not its DEPOT and he stated to someone else they are completely different companies. I thought they were related :/​anyway i and i would suggest going to americas tire co. WAY better customer service and quicker turnaround.

Brought my car in on a Sunday morning for a slow leak in one of the tires. (I want to say the employee’s name was Tito). Tito told me that it would be a little while, and could I drop it off? So I did. Time wasn’t really an issue so I left it for a few hours and when I returned, Tito happily told me «no charge».
MADE MY DAY. Tito and this business made a small investment in me, by doing a small act of kindness, and I will remember it when it is time to purchase new tires. Very happy with my experience!

Just had my tires done at the tire shop an it was very well handle Jeremiah, an the crew was a great help, fast friendly and professional.
Thanks for a job well done.