Vail Sports – Arrabelle Rentals

I have rented skis for the family at this location since it was opened a few years ago and before that we rented from one of the other locations in Vail. This time the service was not up to par. The computer system had a glitch and we had to re-​enter all of our information for the rental contract. No big deal except for the unorganized chaos with people jumping ahead in lines and associates running around everywhere. We were over an hour getting our gear. (4 of us). The real problem came the next day when my wife wanted to swap boot sizes as her boots were uncomfortable. There were 2 associates there one was busy but wanted to help and the other acted like she couldn’t be bothered. The helpful one told the other what to do and she all but rolled her eyes. They got got my wife into a different set of boots and the unhelpful one told my wife to go and fill out a whole new contract and walked away. She offered no assistance at all. We were trying to get on the slopes so my wife said forget it and took the ill fitting boots back and we left. No one even bothered to help. Not the service I expected from this place. There are many options to rent on the mountain and now I will be looking in to them for next year.