Men’s Wearhouse and Tux

WOW! The one star rating of this store is well deserved! I just moved from South Carolina and have bought all my clothes at Men’s Wearhouse for quite a while. The service I’m accustomed to is nowhere to be found at this store. I shopped for about 30 minutes and was never approached by a salesperson, and there were plenty there. I even tried on two pairs of jeans and still no help. The final straw was the salesman that couldn’t put down his Rubik’s Cube to help. So I go to the front of the store and two more salesmen walk right past me, go outside and fire up their smokes! Needless to say this is my first and last visit to this store. Hopefully I’ll find a Men’s Wearhouse nearby with decent service. A call to the corporate offices is next.

I have spend thousands of dollars with this company. Generally always pretty good service. I always had a job which required me to wear a suit. My currently position always me to dress down a little bit. Recently I brought a pair of pants in to be taken out. The associate took my measurements and told me it will be about a month. Seems every time I ever bought a suit, it was a matter of days to get tailored. His reasoning was that they had a buy one get one sale coming up and they would be busy with that. Guess you need to spend more money to get good service.

I recently rented 2 tuxedos for my brothers wedding. They were $ 230 each for me and my 9 year old son, which I thought was ridiculous. The tuxedos were cheap in quality. When I went to get measured, the people working there were arguing with each other in front of all if the customers. The people measuring me were disagreeing about my measurements. In the end I was right about my measurements. The sales people seemed bothered that I was getting fit.
My wife returned the tuxedos. A woman grabbed the tuxedos without uttering a word. She then asked where the pants where. My wife said they were in the other bag. The woman got angry.
We spent $ 460 and received horrible customer service. I will never go in that store again and I suggest nobody else does.

I recently visited your store in Utica, MI on Wednesday, March 20, 2013 around 3:30 pm. I was interested in your Buy 1 Get 1 Free special. I wanted to get 2 dress shirts to add to my wardrobe. I did not necessarily need the dress shirts but I figured between the special and treating myself it would have been a nice addition to my wardrobe. I was met by Joe and told him that my size was 17.5 Collar and ³⁴⁄₃₅ sleeve length. He said no that I was an 18.5 and ³⁶⁄₃₇ sleeve length. Knowing that I have over 27 dress shirts that are either 17.5 or 18 Collar Size and ³⁴⁄₃₅ Sleeve lengths depend in the shirt style and that was my size. Joe decided to measure me and measured an 18.5 collar and ³⁴⁄₃₅ Sleeve length. Joe asked me what suit colors I have and what color shirts I was looking for. I told him I was looking for a purple and another color. Since he knew I was only looking to buy two shirts we must have figured out that I was not worth his time and commission. He called over Habib to finish assisting me. Habib pulled out almost every shirt in the size Joe measured me at and tie color combos. Habib never spoke to me during this time and just kept pulling out shirts and ties. I told Habib I would take these two shirts and tie combos. Habib then said «Are you sure you do not want to buy more shirts and ties»? I said, «No, I just came in for two shirts to buy today and I guess I will buy these to ties since they matched nicely». This started to give me an uneasy feeling that Habib cared more about his commission than me as a person. When I was being rung up in which I spent over $ 150 dollars your manager who is older with glasses and a bald head said to me «When you are ready to purchase bigger items you come and see me». To appease his ego I said, «I will».
Leaving your store I got a real uneasy feeling that I was more of a dollar figure than a person. I got home and left the shirts and ties in the bag. I was bringing my dry cleaning to the dry cleaners on Friday and noticed this 17.5 collar shirt that I was wearing fits me just fine decide to keep these shirts from being dry cleaned that I just purchased from your store. The more and more I ponder my visit to your store the more resentment I had towards your store in Utica, MI. I decided after going to the gym I would return these shirts and ties. Your associates considered my worth to your company on how much money I spent in the store instead of providing me genuine customer service and retaining me as a life long customer.

Returned an X-​Mas gift here. Their big «sale» was having everything in the store be Buy-​One Get One Free. Well it’s not very complicated to see what they did: They simply just marked everything in their store to almost double the price.
I wanted to exchange the tie for a pair of black dress pants. I wear a 36 waist and 32 length… this is a popular size and I didn’t think there would be much trouble to at least find a couple pairs of pants to try on. Unfortunately there was only one kind of black pants that I liked, but it was $ 150!
Don’t waste your time going here, the owner who helped us was not interested in understanding what we wanted. But most of all they had ¹⁄₃ of the selection of Kohl’s, but wanted to charge $ 100 more for a pair of pants.