CVS Pharmacy

I go to this CVS because trying to turn left from Walgreen’s to go up Mountain is horrible. I hate shopping at CVS because the store is so chaotic. The chopped up aisles don’t make sense to me. What is up with the poles on the shopping carts? Ghetto! One person at the register and she counts the change out loud as I’m trying to get it all together. Or another cashier who puts her hand out right under my nose while I’m trying to gather my money to pay her. I almost asked her to get her hand out of my face. The pharmacy is SLOW! I don’t appreciate being watched like a hawk while I am trying to find what I need. Like I said, if Walgreen’s was in a more convenient location, I’d shop there and never go back to a CVS.

Pharmacy now takes forever to pick up or drop off a prescription. It used to be much quicker… I have been coming here for nearly 6 years. They will spend 30 mins talking to a person at the register while 10 people wait in line. I’m looking to switch pharmacies unless they hire more people soon.

CVS seems like they are running out of money. One person at the register when there are 10 people or more in line. I went in just to buy a drink because it’s close to my house and waited 30 – 45 min… People there are not friendly and not helpful. They are like drones who will say the same thing over and over again. Author trying to really solve any problems you have with their store… WALGREENS here I come…

The Pharmacy does take for… ev…er. Even when dropping off you prescription, and you come back when they say to, your prescription is never ready. Ever.
For all the over the counter stuff, this place is great. I can’t tell you how many times I’ve come because of an unexpected illness and they have just what I need. The only problem to THAT, is when I’m standing at the registers, waiting for a clerk to come by and ring me up so I can hurry up and take my OTC medicine and there are none in sight. Once, I had to ask the person restocking the greeting cards (who doesn’t work for CVS) to track down a clerk.
All the other stuff is ok: plenty of snacks and drinks.
Back at the pharmacy, there is ALWAYS a long line. Any time of day or night, you’re waiting behind someone, and this is because nobody at the pharmacy counter walks over until there is at least two people in line. I mean, pharmacy is in the name, so you’d hope they’d give excellent customer service at it. Unfortunately here, they do not.

Had one of the worst shopping experiences in my life here. One of the staff members in the store talked to my brother and I in a very condescending and offensive way for accidentally spilling a product I had just purchased at their store. It was absolutely unnecessary for her to use that tone and told us we had to clean it up ourselves. Yup, you read that right. It was just some trail mix, we didn’t vandalize the store. I complained to management and basically got an «oh okay, good to know.» Never going to any CVS again.

Do NOT let the pharmacy have your cell phone number. They will never stop calling you with spam. Our insurance changed almost a year ago and we don’t use CVS anymore and they still call us all the time. Terrible service.

Unilocal’s 365 Review Challenge 2014 #159 — #365
CVS reminds me of Long’s Drugstore with it’s cosmetic, grocery, and medicine sections. The staff were quite on it when it came to acknowledging the customer. As soon as I walked in, I was greeted right away and asked if I needed help on finding a product.
The size of the store is huge! They also have a small section for furniture and sometimes they might sell clothing. CVS also reminds me of Rite Aid, and Walgreens but my favorite is the Rite Aid with it’s Thrify ice cream.
The staff helped me find the Bistro set I was looking for and also moved the big box set into my car. Service was excellent! I’ll be a return customer for sure. Watch out for homeless people outside asking for money, at night the parking lot can be seedy.

I was in this store a lot after my hound doggie had surgery in a very sensitive area. This store was the only place I could find Lanacane, and the CVS version of Depends were the only brand that seemed to fit. Thank goodness he has recovered, and I don’t have to get anymore of those curious looks from the cashiers.

Ok the staff here was very friendly, but I’m giving only one star because they did not have shopping carts. I was there to buy cases of water for an event. How do you purchase several large bulky heavy items at the same time with no cart?
I think it must have something to do with this whole shopping center going under. Trading Joes and Party City have already vacated and it seems like CVS is planning on leaving soon too.

Horrible service! Long lines, rude people, and won’t keep there word. Told me prescription would be ready next day at the latest 3. Get there and surprise no prescription and the earliest they can get it is the following Monday 3 days away. Anti biotics needed ASAP not 3 days later. Previous night was told one thing and the next day did not keep their word. Do not go here ever unless you like waiting long and being lied to

I have been in line one time for 20mins, then waiting for my RX another 45mins. Not just that but the Technicians are also lagging customer service skills, Specially one older blonde woman with leg tattoos. who has no patience and will not take care of your RX refills took 4 days to fax my doctor and get them, I was left with no medication for 3 days. another time I got a script and it was missiong the date, I showed them I just came from the urgent care (I had the papers) They called supposedly no one answered at the Urgent care, So I got fed up and I had to DRIVE back and get them to put the date on the RX and tell them to fax it to verify they put it. (like I was lying about it) I got back and she told me nothing was faxed. waited another 30mins, Then someone figured out the fax machine was not working properly and make it go through and KABOOM faxes ahoy! all my travel and wait for nothing. The store manager (a amish looking bearded older man keeps giving me stares when I come in, I feel harassed. I will drive 4miles out of my way to go to the Montclair location which might take longer but the service is better.

I love that I can come in to CVS and the pharmacy deparment knows my name and asks about my health… evertime. They care! Thanks!

Thee worst~These people treat you like an animal! It took FIVE times to obtain my medication. I was hit by a drunk driver. I felt like a victim already until I tried CVS!
One person to wait on 6 customers. They told me to wait 3 days to get the medication, then told me to come back after 5PM. What jerks there were!

I ABSOLUTELY HATE THEIR PHARMACY!!! Talk about BAD service all around. The actual pharmacist was very inconsiderate towards me when filling a prescription as he said, «HHHhhmmm, this is quite a high dosage.» I found this in poor taste as he did not know my medical history at all and my personal doctor prescribed said dosage to counteract another medication I take. My prescriptions are almost never ready to be picked up when they are suppose to be ready. The only saving grace for this pharmacy is the pharmacy tech whose name escapes me right now but she has blond hair and just had a baby. She has gone above and beyond to make sure things are done right and now knows me by name because of all the bad experiences I have had with this place. I have now moved my prescriptions to my original pharmacy…5 miles down the road. I am willing to drive for good, courteous, prompt service when it comes to my medicine.

Since the change from Longs to CVS, everything has changed. Reduced staff and what is there are recent hires. There is very few people to help you and they don’t want to anyway.
The pharmacy is the worst. Every prescriptions wrong. Reduced and incompetent staff. They wiped out my insurance information after finally getting it right. Their peak hours are staffed by one or two people resulting in long lines unlike when it was Long’s.
Their prescription website is unavailable most of the time and has many problems. CVS works with many middle companies making any process cumbersome and their staff isn’t trained to handle it. On a Friday night at 6:00pm only one pharmacist who has been out of school 2 months and one inexperienced tech were there, and of course my prescription was wrong again.
CVS has become a monopoly and doesn’t care about it’s customers. I am changing and never going in there again, even though they are the closest to me.

This Longs will soon be a CVS, but it’s 24 hours and I hope it stays that way. I may be the late hours but the staff isn’t exactly friendly, but isn’t outright mean either. Apathetic perhaps? Anyway, when you need something at 4am, you may have a place to go.