Grand J & K Cabinetry

I wait for two years after installing J&K cabinets so that I am sure the quality of their cabinets (paint, color and workmanship) are true good over the time. We were so luck that we bought a set of kitchen cabinets from J&K that has a top quality. The price we got through their contractor is almost as the same as 长石, but the quality is much between than 长石，友利， and all other Chinese stores in Bay Area). We will recommend J&K to all our friends and we plan to use J&K cabinets to our another house remodel.
by the way, we also bought the set of cabinets from Granite Expo at the mean time, their quality (bad workmanship, handle rust) is so bad.

Not open to the public. They won’t deal with home owners. Home owners have to purchase through their dealers or contractors as I was told by their staff. I was shocked, but just like car manufacturers don’t sell direct they sell through dealers. Then dealer provide the sale and service.
I wasn’t referred by anyone, I found out about J&K Cabinetry through google search. I went shopping around online and went to at least 3 different suppliers and J&K is the only one specifically told me that they do not sell to the public and they have signs all over in there office/​showroom.
The showroom is not as fancy as the other two suppliers, however, I noticed the quality on the cabinets were much better. Before I went to their showroom I know that they won’t give me a quote, but I asked anyway, the staff told me they’re not allow to tell unless we have an account. I asked them for any recommendation on contractors and they gave me a few contacts.
After I decided to use J&K Cabinets and gave my layout (which I paid home depot to did the measurement and design) to few contractors for quotation. The price for the cabinet were a little higher than other 2 supplier I went to, and the other 2 supplier which the contractors knew as well, they also purchase from them from time to time, according to the contractors, J&K’s quality is much better and have better value. 1 contractor (which I picked, not the cheapest, but I think he’s more experienced) whom purchase from J&K all the time told me that since J&K do not do retail, so no return basically, which is similar with other supplier.
I’m glad the staff @ J&K recommended good contractors to me, I would have to spend more time to find a good contractor who is on time and don’t rip you off.

I was referred by my contractor to Grand J&K’s showroom to see the actual quality and finishes as the website and catalog does not show too well. The sales rep were extremely busy, however, they did come up to me and ask if I need help. I told them I was send by my contractor to look at the cabinets. They specifically explained to me that they do not sell to home owners since they’re strictly wholesale. That explains I cannot get a quote from them.
The sales rep were helpful to me, explained the quality of the cabinets the constructions. The sale rep told me due the nature of the wholesale, retailer/​contractors are supposed to help me on measurement, design, quotation (as they all have pricelist), and/​or installation. And the sales rep was very specific that contractor or dealers only send a list of items to order.
Their return policy does concern me a little bit in the beginning. They basically do not accept returns. However, I told my contractor my concern, the my contractor (extremely professional) told me since I’m not purchasing from Grand J&K, Grand J&K’s policy doesn’t apply to me. It’s the policy of the company I’m purchasing from (which is my contractor) I should worry about. He assured that if he ordered a wrong cabinet, he’ll buy a new one on his cost. I’m sure contractor might of mark up from his cost, but I was happy with the result.
The pricing, the cost for the cabinet was about 50% less than Kraftmaid I compare their Cream maple with similar colors.
About delivery, since I only work with my contractor, my contractor arrange everything, I don’t see a problem.
It took my contractor about 1 day to assemble all the cabinets (there were about 25 cabinets).
The next day, the contractor with 2 guys, started demo the kitchen. My contractor finish putting the cabinets up in 2 days and molding took 1 day.
In conclusion, I don’t have a bad experience with Grand J&K. My rating is for the quality, the pricing and the idea that they keep huge inventory which allows my contractor pick up in 2 days. 5 star for my contractor’s service and fine workmanship!

Very helpful to me, I was told by my dealer to look at their new Greige cabinet since the dealer I’m working with doesn’t have K3 display. My dealer told me cabinet is something you want to look at the actually product before you purchase.
The Sales Rep was extremely helpful and answered all my questions. I totally understand the nature of wholesale. They explained to us that their showroom for ideas, and inspiration.
Overall, I’m happy with it. You get what you pay for. 40% less than I got quotes from Lowes on similar quality, I’m satisfied.

The only reason I ended up with these cabinets in my kitchen is because my contractor works exclusively with this company. If I had a choice, I would have taken my money elsewhere.
They have a limited selection of door styles and colors. Unless you want one of the exact nine doors that you see pictured on their website don’t come here.
The people working here do not seem to have the time to answer simple questions about their cabinets. You’d think that they would want to be friendly to buyers, but they are rude and unhelpful.
They don’t have a delivery truck. My contractor had to make three trips between Union City and Redwood City to get the cabinets to my house.
The cabinets are made in China. This isn’t necessarily a bad thing. Except there are some quality issues. The wood is very soft– easy to chip and dent. The rails for the drawers didn’t get installed straight at the factory so my drawers are slightly crooked and the drawers scrape against one another when opening and closing. But the bigger issue is the soft wood. Handle with care.
I don’t recommend Grand J & K. You can get a larger selection and friendlier staff for the same price or less at other stores.

I went to the Union City shop to pick up kitchen cabinets on April 15, 2015. A warehouse man, who refused to disclose his name, pressed me to sign off the release form before I had a chance to inspect the merchandizes. Failing that, he used language full of profanity and hatred). When realizing I was about to take video of him, he jumped up and tried to grab my iPad, by attacking me from the back. He was later identified as Mr. Zheng, one of the owners. The kind of rudeness can only be seen during the during cultural revolution in China between 1966 and 1976.
I decided to file a complain with Grand J&K headquarter. My email was forwarded to the Union City site. A man named Ekyn Chen, who is also an owner, responded to me in an email that reads as follows: «I appreciate for talking to me about your experience with our warehouse. I apologize for your bad experience which I think it’s mis-​communication and misunderstanding. As our policy, for future ordering, please consult with your dealer and have Silicon Valley Home to pick up the orders for you. Again, I’m sorry for under inconvenience and thank you for you understanding. «
Rather than apologizing for their very unprofessional behaviour, Mr. Chen tried to divert the nature of the complain to their process.

We’ve been using Grand JK for years for kitchen cabinets and vanities and have been very happy with the service, quality and price. Yes, sometimes there’s a little problem here and there, but never had a problem that wasn’t resolved.
This is a wholesaler, give them your sizes and they give you those sizes. If the sizes YOU ordered does not work, then thats your fault. Of course, if they gave you a wrong size, then you take it back and they will exchange it, just like any other stores (i.e. Lowe’s or Home Depot).
I don’t understand why being Chinese or buying American have anything to do with these reviews. Hello! you’re in California, there are Asians everywhere and being Asian doesn’t make them any less American. These cabinets are all built in the USA!

Very very rude and unprofessional store. I don’t understand why they even let customers in their warehouse. They are surviving only because of kick backing contractors.
Unbelievable such «communistic» or dictators can do business here in the US! Hello the land of the free and free market!

Extremely rude Chinese people run this place. They will not honor any commitment they make. If you have a problem with anything, it will be your fault, not theirs. Then, while you are trying to explain the problem, they ignore you, walk away, while speaking Chinese to another. They got a little version of Kim Jong Un running the warehouse and he IS the most classless SOB you will ever meet. DO NOT DO BUSINESS WITH THIS BUSINESS AND Buy American.