The Jewelry Exchange

This place never ever disappoints. We’ve been coming here for 24 years. Product & people are fantastic. Shout out to Aya, Jordan, Michele, & Kelly

I want to start this review off by saying I left with happy tears in my eyes! If you go here ask for Krystal!!! She’s the woman who helped me find the perfect wedding band for my fiancé! I work retail and had a very tight budget. She wasn’t judgemental at all and was super helpful! She even found me a ring that was perfect and under my budget!!! Amazing store with amazing customer service!!!

Me and my fiancé came in on are anniversary to find a engagement ring and probably should have came at a different time cause instead of enjoying the day it was ruined, would definetly give them 0 stars the guy that was helping me made me feel as if I was wasting his time and not going to make a purchase, I came in excited to come out with a beautiful engagement ring and instead came out upset and frustrated, and just gave up on finding the perfect ring for me after only seeing three rings, the prices they were giving me for quality of the rings were also ridiculous for being at a store like that might as well go to a real jeweler and have them happy to help you then the lazy guy I had here thanks alot for ruining my day, would not be coming back to this store ever again.

Picked out a pretty pair of studs with the help of Danielle. Love this place! No pressure. Beautiful jewelry! Picked out my engagement and wedding band here too! Thank you Jewelry Exchange!

Had a very pleasant experience shopping for a diamond ring for the wife. She had no idea want she wanted and Michael was very patient and showed her many sizes and styles. After narrowing it down, he was able to show her, based on her choice, a ring they made with a better diamond for less money.

Total chop shop. They scam and tell you that you are getting the best deal when you aren’t. Also no one wants to help you if you have a problem. They act like your a plague and send you down the line to the next person to deal with.

Shawna helped my wife design exactly what she wanted and it was right on budget! Not th3 first time we have been here and it always works out.

The staff is so polite it was surprising how friendly and helpful they all are and experienced in jewelry and help me find the best set for my girl I recommend this place to everyone

This place is a rip off. After making a deposit on a stone, my boyfriend requested to see the diamond under a microscope. They declined his request saying «we don’t do that here». Furthermore, they have a «No Refund Policy» on deposits! Not only were we not able to see the stone under a microscope, but the also refused a refund on the deposit. This place is a total scheme. I certainly recommend doing business elsewhere! Will never return not refer anyone!

I had a great experience at the Jewelry Exchange. I went in on Monday afternoon and was quickly greeted, and then helped by a nice girl named Michelle. I didn’t have to have to wait for anything and she bent over backwards to help me. They’ve definitely earned my business and I’ll be back soon. Keep up the good work Michelle!

Don’t ever buy from this place. After listening to a salespersons personal BS drama she just happened to not forewarn me that the ring could not be refunded. Shame on me. They won’t get my business EVER again.

Worked with Michael and had a great experience. Very helpful and even noticed the clamp on the necklace needed to be repaired prior to finishing my transaction.
Third time purchasing from the Jewelry Exchange and all of them have been a great experience. Will continue to be a client going forward.

We came in for a promise ring and were helped by Kim. She was amazing and patient! She knew exactly what style I was looking for and showed me multiple options that were in our price range and didn’t pressure us to get something out of our price range. I couldn’t be happier! Thank you Kim!

Our sales person Trisha was excellent. She is down to Earth and personable. She is not pushy or pretentious. I was not looking forward to having to deal with the typical «jewelry associate» but Trisha made our experience far better than I have had anywhere else. Because of her, my husband and I will definitely go back for future purchases.

Best visit to a local Jeweler. I was greeted immediately by Ramzy and walked out with several options and very satisfied. Quality Pieces and affordable. I highly recommend this place for your local jeweler.
Ramzy is very patient and knowledgeable. Two Thumbs Up!

Great assistance from the very friendly staff. We purchased a engagement/​wedding band with a high quality diamond.
The setting was to simple for my future bride so we went back and purchased a new setting. Problem was it had to go to the manufacturer for sizing. Was promised it would take 10 days and they were able to get it back to us before then.
Siham was excellent from start to finish assisting us with all steps of the purchase of the diamond and the band.
Their goal is to have you happy with your purchase and become a customer for life. We will be back as Christmas is around the corner and it is easy to find something that my future bride will like at this location.

For some reason I deal I always have a lady associate asked to help me which is fine cause they never fail me with what I need. I’ve been here at least 10 times now since 2002.
This recent experience was so calm and cool. I had Sandra assist me with what I needed. I would always choose to shop at places like this over the mall. Malls are no type of nice grades. I am also not rich so I don’t need flawless jewelry either. JE has items as low as $ 20 starting and up to luxury car price tags on jewelry. That’s good for all types of wallets. Bracelets, charms, pendants, & biggest of course rings.
Long story short I got what I wanted and then some cause the customer service was better than expected. Few times prior it was lousy cause of course people judge you right when you walk in. But I love that cause if people do that to me I can always walk out with my money and go somewhere else. Jewelry Exchange knew as a customer they saw $$$ to be made and that’s all I expect from any place, you never know who has money so don’t discriminate retailers.
Thanks Sandra for the easy and great experience

Lost a little diamond on Sunday ⁶⁄₂₁ on my second ring, going in today. That’s two times where I’ve lost a diamond after minimal wear. Hopefully they’re just as nice as the first time. I’ll update my review after this latest experience.
Shout out to Aaron for helping me because Matt was off today ⁶⁄₂₃. Sorry I used my loud voice, I was just sad about my ring. Aaron was very helpful and listened to my concerns and reassured me that my ring would be fixed. Tony, the manger also helped me out by reassuring me that the warranty will help me always. Thanks for the continued care.

If I gave you diamonds and pearls
Would you be a happy boy or a girl
If I could I would give you the world
But all I can do is just offer you my love
D to the I to the A to the M
O to the N to the D to the pearls of love
D to the I to the A to the M
O to the N to the D to the pearls of love
That is what this place is ALL ABOUT! I LOVE THIS PLACE! There are those of us out there that ENJOY a NICE piece of jewelry. I will wear the costume stuff but I DO LOVE the REAL STUFF! Jewelry is SO GREAT! Why might you ask? Because when ALWAYS HAS VALUE no matter where you are in the world. If you’re in dyer straights SOMEONE WILL TAKE jewelry as payment or for trade. The real stuff is a practical gift.
Now PERONALLY all stones are worth something but I prefer to buy or be given NICE SIZED, CLEAR STONES. If it looks like a cloudy day INSIDE the stone it’s probably NOT the best stone BUT is still worth something. What is a NICE sized stone you might be asking? It is a stone that I can see WITHOUT using the Hubble Telescope and the older I get the worse my vision gets so the bigger the stone needs to be. I can’t help I want to see my stones and jewelry with the necked eye. I’m also NOT a fan of diamond dusk partials that look glued together to make a those cluster rings or pendants. Just NOT my style.
Now WHY this is place so GREAT? Because EVERYTHING I HAVE EVER gotten HERE has appraised for double the price I paid. Why would I be getting jewelry appraised because when you start to own pieces that cost a small fortune you want to get insurance on them IN CASE they are lost or stolen. The places in the mall have a HUGE markup and the quality is crappy. Sorry if you have bought something form them, but it’s the truth. Also if you want to trade up for something else you have to purchase something that cost MORE to get a higher value.
But here you get back 80% of the purchase price period if you got it from them to go towards WHATEVER you want to buy even if it is cheaper! I have ALWAYS gotten a deal here and they have also taken something off the price! So I get a discount off the ALREADY market price which is WAY LOWER than most places and especially the mall places. I believe you do have to have the receipt or at a minimum a copy of your credit card receipt so maybe they can look it up for you but I guessing. I know having the receipt works with no questions and NO MATTER how long you have had the item.
There are ALWAYS several associates available to assist you and they are SUPER FRIENDLY and NOT pushy and VERY PROFESSIONAL. Valentine’s Day and other holidays are busy so there might be a little wait. Be patient its soooo worth it.
Hey GUYS get your LADY something form here you will not be disappointed and neither will she. If you have NO CLUE what to get tell them and they can help you find something she will like. Plus again if she doesn’t you can exchange it especially if it is a engagement ring. I think the 80% rule is waved so you can use your total price toward something she will like. SMART MEN SHOP HERE!
They also have mounts and loose stones so you can mix and match sort to speak and they can design one of a kinds for you as well. Come by and check them out if you’re in the market for jewelry, watches, rings, earrings, bracelets, etc. They have something you will like.

My (now) fiancé and I came here on a whim. We had looked around online and had an idea of what we wanted and price point. We had a bit of time alone (rare for us) and decided to come look to get sized and see what kind of styles we actually liked. We did not think we would buy.
When you walk in, it is not very fancy. It is a plain storefront with not a lot of decoration. We did not have an appointment and walked into the store about 90 minutes before closing. The Gentleman at the front asked us what we were looking for and brought over sales representative Laurie.
At first, Laurie was a bit intimidating. She was a bit brisk and both my fiancé and I were unsure if this was the person we wanted to work with. As soon as she started talking about jewelry though, we changed our minds. She was very knowledgable and was able to look at a ring right away and tell us specifications without even pulling it out of the case. She was honest and upfront as far as costs and quality of the different pieces that we looked at and made some great suggestions. She was willing to show us all styles that we asked for and did not make us feel rushed. We were able to inspect each item ourselves and she offered insight and answered all questions that we had. We were provided with a jewelers magnifying glass to examine our diamonds.
At the end of the day we walked away having purchased a wedding set for myself and ring for my fiancé. It was a bit above the original price point but both the material of the metal was higher quality (18k white gold instead of 14) and the center stone was larger (0.35 carats bigger than we were originally looking at purchasing) so the price difference was warranted. It was still a price that was comfortably within our price range. We definitely felt that quality of jewelry we purchased was worth what we paid. They also discounted the rings for us.
My center stone needed to be set and my fiancé’s wedding band needed to be sized so we could not take the items home that night. I returned the next day and was able to quickly pick up our purchased items. They gave them a final inspection before we left and asked me to do my own inspection. I was also told that I was able to bring the purchased items back at any time during their lifetime for free steam cleaning.
Overall, while the store is not very spectacular as far as décor and ambiance they do sell beautiful pieces at affordable (in the terms of jewelry) prices. Staff is knowledgable if you give them the chance to show off their skills.