Safelite AutoGlass

Over the weekend, the intense heat made our windshield break; over 6 inches!
Monday afternoon, approx. 2pm, I went online to file a claim through Safelite, and they were able to come to my work that day between then and 6pm. Their website is super user friendly, all you need is your insurance name, and your plan ID #. I put those into the system and had full coverage, it told me immediately that I was eligible for a windshield replacement. About 5 minutes of confirming someone was calling me and confirming that I wanted the replacement.
The guy showed up a little before 4:30pm and was finished by 5pm! I was ecstatic! A new windshield, and done right when I got off work! The guy who installed it, Jose, seemed to do a really good job… We’ll know for sure when it goes to rain again, but seems awesome and the window has a lifetime warranty on it! I’m so happy with my service.
CON: What I am not happy with… They sent me 6 emails between 2:45−5pm. Seriously? Blow up my email account why don’t you, and I even clicked on the «do not email me about» blah blah blah BS… So Annoyed with all the emails, pretty sure I don’t need an email every 30 minutes reminding me that I have someone scheduled to come out.
Besides this annoyance, everything else was fantastic, and if something happens to our other vehicle’s windshield, they will be the first on my list, unless they continue to blow up my email or start calling me to ask if I need another windshield replaced… has happened in the past with another auto glass company.

Awesome customer service, got two chips filled in about twenty minutes and they even gave my dogs a water bowl during the wait. Very clean facility as well. I would highly recommend!

I’m a big fan of Safelite now, I had a previous windshield replacement by another shop in town that had done a really botched job. The Safelite techs scraped out all the excess urethane from the previous install, sanded and neutralized rust the previous shop had caused by scratching up the vehicle frame, and helped me order the new trim pieces I needed that the previous shop had torn out and then tried to glue back in. I was still really angry at the previous shop when I walked in, but I left extremely happy. Thanks!

Safelite replaced a windshield for me in December 2014. The technician did the work in the garage at my home. At the conclusion of the work he informed me the previous windshield had been glued so securely he had to break it out, but not to worry since he cleaned up all the broken glass. I trusted him and left it at that. I didn’t drive the car until the next day. The first thing I noticed was the dashboard had been scratched. I decided to let it go since it is an older car even though in premium condition. I then began finding bits of broken glass in the floor of the car, in the recessed instrument panels, and on storage ledges under the dash. I then began finding lots of small bits of broken glass on the garage floor (and am still finding pieces from it six months later). A few months after the replacement, the windshield began fogging over while I was driving during a thunderstorm. I turned on the defroster and the entire dashboard was soon completely covered in broken glass debris which was blowing up from the defroster outlets. The technician had obviously failed to cover the defroster outlets when he broke out the old windshield. I emailed Safelite about the unsatisfactory experiences but failed to receive any sort of reply. I previously had excellent service from Safeflite which is the reason I used them for this replacement. Never again.
UPDATE 8÷4÷15 — Amber from Safelite Customer Service read my original review and posted a response on 7÷10÷15. Her reply asked me to please email them a copy of the review and the work order number for the job, then stated they «wanted to help.» I promptly honored the request but nearly a month has elapsed and I have heard nothing further. Their posted response appears to be nothing more than an attempt to «save face» and create a good public image. They have made no attempt to contact me further nor make remediation.

If only I could give negative stars… I have never had such a nightmarish experience from a «customer service» based business. I broke the rear windshield on my station wagon and called my insurance company. They recommended I go through Safelite for my repairs. I called and set an appointment for them to come to my house and was given a «time frame», just like a cable company, that would trap me at my house until someone came. The tech got there and started in on everything and was relatively friendly. I wish I could remember his name! When he finished, though, I noticed the door wasn’t closing anymore… Weird! I went to go investigate and the latch was completely broken. I asked him about it and he said it had been closing just fine– which I agreed with. It HAD been closing… It just wasn’t anymore. It seemed fairly obvious something had happened to it while he was working. We talked a little longer and I made it clear I expected the door to be fixed so he had to call his home office and explain what went down. Here’s where it gets sweet: he didn’t have a phone with him, so he had to borrow mine. No big deal, I’ve forgotten my phone before. He gets on the phone and starts telling his boss what happened, but in Spanish. I look very white, so appreciate that he didn’t know my family is Hispanic and I’m just as fluent as he is. His story is pretty skewered with her– he changed from «the door was working just fine before» to «he didn’t notice if it was broken when he got there and he thought maybe I was trying to pull a fast one on him». Okay. You’re on MY phone, and now you’re calling me a liar because you broke my door? I demanded the phone back to speak to the lady and immediately told her– in Spanish– what actually went down. I wish I could’ve taken a picture of his face when I started speaking Spanish. It was pretty epic watching him go from red to white!!! I insisted they take care of the repair and she wanted me to go to their «trusted mechanic». Oh, no! I learned my lesson! I told her I’d be getting it repaired at the dealership. I called the dealership and they said it would be several days and would need a rental in the interim. I called her back and she said they would only pay for 1 day of a rental car. I needed it for 3. I told her they needed to pay for all 3 days since I wouldn’t be in this situation if it wasn’t for them in the first place. It was a nightmare of bantering back and forth, them digging their heals in and trying to refuse to pay for their mistake, bad customer service and overall hassle and disruption to my life. I only got 2 days of the rental out of them and had to pay the 3^rd out of pocket. I will NEVER recommend them and advise you to call Wisecrack instead!

I recommend their services. I set up an appointment online but some how set it up for the wrong day. I came in on a Friday and my appointment was actually set up for Monday. They were able to fit me in anyways and was told installation would take about 2 hours but the technician was able to do it just a little over an hour.
The location is somewhat hard to find. After calling, the operator was able to give me directions. Basically turn in where the Sonic Burger is on Grant like you headed to the old movie theater. After the first speed bump, take a right. Pass the Parts Mart and Safelite will be the last building in the complex.

Really great business, set up my appointment online, came in the next day, there was no bullshit at all from the technician. The online quote was exactly what I paid. I got my front windshield replaced after it was vandalized and it took about an hour to replace. My tech’s workmanship was immaculate and he did a great job vacuuming my car as well and removing the glass. I’d recommend this place to anyone need any type of auto glass repair.