Car R US Audio

Worst experience I have ever encountered. I wish I could give him 0 stars. First off they charge way too much. I had my new dash kit and radio installed. It took them over 5 hours to do it. They installed a backup camera as well. They finally finished it at 730 at night but the next day I realized my leather on my car was ripped and the paint on my car paint was scratched on the back bumper. I know for a fact I didn’t do any of those things. I took it back to them and Lebron (the owner) started grinning and laughing as making it seem I was lying about it. He has no customer service whatsoever. He finally decided he was going to fix my seat. On my day off, I brought my car to him but I wasn’t able to speak with him due to the fact he was busy, so I just dropped it off. I called later on that day asking when he was going to be finished. He told me hey don’t worry about it, I’ll call you when its finished and he said I’m doing you a favor for fixing it. He has no respect for customers. I hung up on him and he called me back and he started cussing at me saying shut the f**k up. I have no idea how this man’s shop is in business. He rips people off, cusses at them, and has no respect for customers. If you were smart you would go somewhere else like Valencia Car Audio! I read another customers review on here named Jackie O. with somewhat similar story that I had at Cars R Us. I wish I had read her review. I am just writing this review so I can save other customers time, money, and just not dealing with Lebron at all. WORST OWNER EVER!

Horrible, horrible experience. My husband called ahead to get a stereo installed in my vehicle. The owner said they weren’t busy and to come on down and it would be roughly an hour. We showed up, handed him the stereo, and he said no problem, he’d take care of it. He asked if we needed a wireless transmitter installed for the buttons on my steering wheel, and we said yes, and added that to the installation as well.
So far, so good. Then we noticed how disgusting the waiting area was, with its stain-​laden couch, and candy wrappers and straws poking out of the cushions, and stained worn down carpet. I sat my two year old on me because there was no way he was going on that couch. I made the mistake of having to use the restroom — disgusting. Holes the size of baseballs, dust, cobwebs, and bugs. I hovered over the toilet in fear of getting a disease. No soap to wash hands, luckily I have a toddler and therefore hand sanitizer.
Halfway through the installation process, the owner «Libron» asked us to come back and make sure the USB was being put where I wanted it. I thought great, he is keeping us involved with the process, that makes me feel pretty good about this place despite the nasty shop.
Once we agreed to USB placement, we waited another half hour. Almost an hour to a T, Libron announced they were done and everything went well. Excited to have my new stereo (and be out of that waiting area) I paid, and he brought my SUV around front.
The second I sat down in the passenger seat (hubs was driving because I had a sling on from surgery) I noticed a crack in the right A/​C panel immediately. When I pointed it out Libron started chuckling and tried to explain himself when my husband pointed out the even BIGGER crack in the LEFT A/​C panel! Floored, as I had just purchased the car two weeks prior, I started crying and the owner turned tail, said, «Have a good day!» and walked back into the shop.
Hubs went after him to ask him if he would be replacing the parts he damaged. After a few minutes of talking, the owner agreed to replace the parts and to call him later. We had to hurry home to get our daughter from school so we were pressed for time.
Hubs had to go back once to get the wireless transmitter fixed because half the buttons didn’t work. Power button and mode button. While he waited there to get it fixed, they took it upon themselves to try and bondo and sand down WOOD VENEER. As you can expect, it only made it worse and my husband — upon seeing the unauthorized «repairs», he called me and told me what happened. Needless to say I was very, very upset. Power button never got fixed on the transmitter either, and the owner said he didn’t know anything about it so he didn’t know beforehand if it would fully work with my vehicle. If he’d said that before, I would never have put it in. Now I have half-​functioning steering wheel buttons.
I’ll just sum up the rest here because it angers me talking about this place — he didn’t pay, stopped all contact with us, we took him to court and sued him. He tried to say our wood was dry and that’s why it cracked, but that wasn’t the case at all. We won, easily, as his «lawyer» friend was showing the judge OUR evidence we brought with us and shared with them.
He even tried to intimidate us after the case — by wrenching open the elevator door and getting inside with my husband and I, with arms crossed and a snotty smirk. It didn’t intimidate us, but it goes to show you what a jerk this guy really is if he can put his customers through all this crap.
3 months later we’re still waiting for our court ordered payment so we can order parts from the shop to repair my vehicle. Horrible staff, owner, and shop. I am amazed they are still allowed to do business at all.
Stay FAR, FAR away and go somewhere else — this is not the car stereo place you are looking for…

Had a very good experience when first dealing with this shop as I dropped in to get a quote on an upgrade to my speakers for my factory installed sound system on my 5 year old car. I ended up scheduling an upgrade with them and the work was performed as expected within the time given. The end result was great sound and a warranty on their work, until I showed up 6 months later. I stopped in to have them double check my speaker connections as I thought maybe a channel was out. The guy never checked if I was a customer, poked his head in the window and listened for maybe 3 seconds and said it was fine no problem. My upgrade for the rest of my sound system will be done elsewhere.

I’m going to go ahead and write a review based on the stellar assistance and service I’ve gotten from a man there named Carlos. I believe he may have stake in this shop as he was able to get things done for me pretty quick, and I like that.
I choose this shop based on ratings from Unilocal and google as well as the proximity of the shop to the neighborhoods that seem to have many custom alarms and stereo systems installed into their vehicles.
Car R Us is the bomb! They do clean, professional installations and excel at custom work (upholstery, boxes, dash kits, carbon fiber fabbing, wheels and tires)! I had them install a top of the line Viper 5701 Remote start and security system to my 2008 small 4 door SUV.
Carlos looked out for me, and I’ve told my UA friends and family about the good service and quality installers in their employ. They have some of Tucson’s best installers working for them and are still able to provide the ‘Mom and Pop’ style of service and care. They are also able to offer great deals on systems and any custom work as they do take pride about the work they put out. This is important because quality installers are difficult to find at joints like Best Buy and Audio Express who seem to be always high schoolers.
They are accommodating in scheduling install times/​days, they consult the client before any major changes are made or before they proceed when part of your system may need to be modified, and they offer to transport you if you need a ride to or from their shop while your vehicle is being taken care of.
Overall, stand-​up managers and installers who take pride in the work they put out. Would recommend Car R Us and Carlos!