Pima Federal Credit Union

I had some issues with some fraud on my account, so I went in, signed my name and was helped right away by Arielle who was very sweet and professional. She helped me through everything, being very thorough, making sure that she didn’t miss a thing. I left feeling confident that everything was taken care of properly! Thanks Arielle!

Worst customer service ever! Every time we go in to discuss opening accounts or have questions on existing accounts there is a long wait and no one ever even acknowledges you have come in. We were there to open another account and after a 30 min wait walked out and have now decided to limit our business with Them.

Fast, friendly service, and very compassionate. I had a small problem with a vendor and they reversed the charges immediately. On another issue, something posted to the wrong account which caused an overdraft and they reversed that as well. I’ve never had a bad experience with them. Good times.

It was my first time buying a car a couple months ago. i thought i would get an extremely high interest rate and have a very high car payment, but i was surprised. they helped me out a lot and got me a reasonable rate with a reasonable payment.
Everytime i Go to the bank to pay my bill the staff is friendly and efficient! i get in and out very fast!

I’m done with Pima Federal Credit Union. After our issues last year, we were promised that the changes we made would result in NEVER AGAIN seeing a fee. I asked in as many different ways as I could think to construct the English language about any possible future fees, and was given the same answer each time: NO FEES. Well, that was incorrect and false information, apparently. We did as we were told we could do, and we still incurred a fee. I don’t understand why I can’t be given decent information.
Magically though this time when we went in to question the situation, the customer service person was able to take the fee off. I wonder why a person in the same exact role last time couldn’t do that? Hmm. I guess we were just being lied to. Great. So she took the fee off, but not before she admonished us and made us feel like peons, even after we explained that this was the information that we were given by the bank. She so rudely stated, «Your account will be noted and you will never be given a fee refund again.» Yeah, you’re right I won’t, because as soon as that fee is refunded and clears, I’m closing my last account with Pima Federal Credit Union. Never again will I walk into this place after that.
Seriously, stay away from this bank. They give misinformation, they lie, and they just don’t care about customers. Don’t buy into the whole «credit unions care» crap. Cause it’s just that: crap.