Hughes Federal Credit Union

This is the 4^th winter we have been using Hughes and have had no problems. The staff is always polite and friendly. Our transactions are simple-​just transferring funds from our Seattle credit union to here and using the atm and debit card but i would not hesitate to use them should we relocate to Tucson.
Convenient location and nice people.

My husband had his car financed through Hughes and we have a personal loan as well. The only problems that I have had with them was setting up the online bill payment (i finally did get it set up for his car loan) and the shared banking since I don’t live in Tucson. It was a hassle trying to set up the online bill pay for my husbands car but I think at that time if was a fairly new option, it didn’t recognize our member number. etc, for a process that should have been quick and easy, it turned out to be tedious and very frustrating. we have since paid his car off and that was simple, didn’t have any problems getting the pay off amount, title and so forth. I’m currently trying to sign up for the online bill pay for our loan, this again is a new option that they just started and I’m having the same problems with getting registered. For the share banking, I only had one problem, which was making my loan payments and they (the shared Bank) were applying the payments to my husbands car and I got a letter that we were in default on our loan and it was place into collections, I called the bank and they corrected the problem right away without any excuses so that was a good thing.
They do have pretty good rates and its fairly easy to get any kind of loan through them so I they’er an ok bank, the experience would probably be much better if there was a local branch in the phoenix Metro area.

I live in Phoenix AZ and I have an auto loan through them and have had it for over 3 years now. It is hell trying to make a payment with them! Always issues. Well today i tried to make a shared branch payment though another Credit union and it wasnt letting them post the funds to either my loan or my savings account it was showing an error in their end and the banker who was helping me said well your about is current so i don’t know why it’s doing this you should call them well after verifying my member number, ss#, name and everything else they refused to help me because i never got my phone access code like really eff that code i gave you all my info and I’m trying to name a payment but your refusing to help me with this. Let’s just say they make me wanna drive to Tucson drive my car threw the dang building doors and leave that crap there and maybe make a point.

1^st of all their ATM’s suck. Especially the drive up ones. I can never reach it. Then you need an envelope to deposit cash? Who dies that any more? Banks will give you until the end of a business day to post funds. Here they gave to be in the BUSINESS day before. Even if you deposit on the weekend it won’t count. They pull their withdrawals 1^st thing in the morning. Also tried calling customer service. Was on hold then got an ANSWERING service in the middle of a business day. I wanted to talk to the credit union then. Not leave a message! I had called on my lunch break. No customer service with this bank

Worse credit union and experience I’ve ever dealt with. Horrible loan department is a joke.

Avoid! I have my car loan with this joke of a financial institution. They refused to give me the pay off of my loan over the phone, even though they were happy to waste my time taking my SS# and other info.
Thank god once I pay off my loan I won’t ever have to deal with these people again.
Do yourself a favor and stick with a «normal» bank. Preferably one that has 24 hour customer service… its disturbing to know you can’t reach anyone where you keep your money.

Unbelievably low-​level of professionalism, or discretion.
After searching Google, and Unilocal reviews for Tucson credit unions — Hughes had the one, and only positive review that looked authentic.
I drove-​up, parked in back — employee in parking lot (obviously on a break), on his cell phone, smoking a cigarette.
I walked up to the (back) door (and should have turned around): a sign read: «this establishment practices a No Hat, No Sunglasses, No Hoodie security zone. I was wearing shorts, nice t-​shirt (read: no printing, no holes), baseball hat, and sunglasses (which of course I took off, when I went indoors). I still got a lot of ‘weird’ looks.
Walked up to the receptionist desk (where a tall gentleman, an employee, was standing, drinking his can of soda, and did not leave, as I — a potential customer, started to speak with the receptionist).
I told her I wanted to speak with someone about opening an account. The receptionist immediately asked for my social security number, and gave me an application to fill out. As I started filling out the application, the receptionist was compelled to tell me all about Hughes, from her desk 20ft away; her voice the loudest sound in the office. A few minutes later, a representative named Eliza, came over to me, and asked that I follow her, to her cubicle.
I sat in Eliza’s cubicle, as she started entering information in her computer, from my unfinished application. She started having trouble within about 3-​minutes, and asked Andre (?) to come over (turned out, it was the same gentleman — in his 20’s — who was out back smoking a cigarette, so of course he smelled like an ashtray, standing there, helping — actually TRAINING Eliza, on how to fill out the necessary information (for what, I’m not sure — as I said earlier — «I wanted to speak with someone about opening an account»).
All of the sudden, Eliza stood-​up, said she’d be ‘right back’, and when she returned, sat down, and said, I’m sorry, but you’ll only be able to open a ‘cash account’ because your credit rating is so poor. At that point, Andre (?), started explaining (as if I needed to know), ‘why’ my credit rating was poor.
I stopped them both, and said, «look, I only came in looking to talk with someone about opening an account. You ran a credit check without telling me ahead of time, and now I have an un-​necessary inquiry on my report. –I– could have told you ahead of time, about my credit. I was merely looking to find out my options for depositing a check, into a savings account, or something other than going to a big-​bank. I understand I could still do business with you, but after experiencing such a low-​level of professionalism, I’m not doing business with you».
At that point they asked how much I was looking to deposit, and I took out my check (from a local BofA branch), in the amount of SIX-​FIGURES.
Too Bad, So Sad — for Hughes.

Friendly staff and semi-​quick service. I went to set up some stuff for my account and I was in and out in no time. They have great interest rates and really great help setting things up.

I’m with you, Denis F. Banks like Wells Fargo have gotten really out control. I was starting to dread making deposits into my Wells Fargo account. It seemed like they always found a way to chip away at my balance.
While it was a pain to close our accounts after 14 years, it has been well worth the short-​term hassle.
Thanks to overwhelming endorsements from Unilocalers who answered my request for a recommendation, we are part of the Hughes family. Instead of a sappy greeting yelled across the bank and a free bottle of water, we get sincere friendliness, efficiency and competence. And NO fees!
A couple months later, we still feel like a 100 pound weight has been lifted off our shoulders.

Credit unions are not banks.
Banks are huge corporations, menacing evil empires, that suck the wealth from average people like you and me, and are behind almost every promulgated conspiracy in the last 100 years.
Credit unions on the other hand are cooperative financial institutions that are owned and controlled by its members — individuals like you and me that deposit money into them.
Hughes FCU is one of those. My wife and I have had our personal accounts here since we moved to Tucson seven years ago, and are extremely satisfied. At no time have we felt like we were being sucked dry by a savage beast. The staff knows us by our names. There is a free coin counting machine for members. No onerous fees. Easy to use Internet banking. Our application for a car loan was completed within minutes. My only gripe would be that there aren’t as many branches in towns as say, Vantage West, but this one is close to our apartment and easy to get to.
If you aren’t happy with banks, give credit unions a try — especially Hughes.