El Potosino

Gotta just say the same as a lot of other people. I was lectured on how to order what I want when I literally asked for what I wanted over and over, haha! The food is generally pretty good here for a 24 hour drive thru, but man does that customer service really make you debate coming back. I asked for the $ 3 shredded beef burrito to be added to my #12 combo plate, and she kept insisting I must have meant the machaca burrito and was asking if I wanted the number 7 or 11, to which I responded «No, I’d just like to do the add a shredded beef burrito to the combo option you guys have highlighted in purple on the menu.» She then stated, «I know, do you want the machaca or the shredded beef burrito?» which I again responded shredded beef. She asked me yet again which one so I just gave the hell up and said ya know what? Give me that darn machaca burrito. Then another lady came up and said that next time I should just say exactly what I said if I wanted the shredded beef burrito! I feel like I’m in the twilight zone here or something where common sense no longer exists. I even had to check with my girlfriend to make sure that I did ask for it exactly how they stated just to make sure that I wasn’t the crazy one, haha! Thank goodness I like all their food or I’d be a little more upset about the machaca/​shredded beef stuff. Enjoy the food, not the service.

Food is ok, customer service is terrible. The younger gentleman I seem to deal with every time I go through the drive thru is always in a bad mood. Seems to me he doesn’t like his job much.

Food is pretty decent but customer service needs work. The lady misheard my order and charged me for her mistake instead of fixing it. Then guilted me into paying full price. Come on lady, give me a break. Always a wait.

This is the best late night burrito place on the eastside! Try the chile relleno burrito. Or the supreme nachos! Of course the breakfast Burrito Carne Asada burrito are all great too! You really can’t go wrong. The other Eastside joints have a good and bad overtime. But this place has always been solid. And that means a lot. We even go here over Nico’s during the day now.

I love that this location is open 24 hours! I always get the breakfast burritos and they are always delicious. Would give 5 stars if the burrito was wrapped a little tighter and if the amount of ingredients was a little more constant (sometimes I get more beans sometimes I get almost none). Regardless, really great food!

Cheap service & cheap quality. Went there for a late night snack and got taken with cheap, incomplete food. Ordered the super nachos, they had very little meat, stale chips, very little guacamole. The worker asked if we wanted any hot sauce & we asked for both the red and green. We got none! We paid almost 2 $ more then any other locations and get less food. Won’t be going back.

This morning, I went to El Potosino. This was a very bad experience. I’ve been there many times before and I’ve waited maybe 10 minutes at the drive thru. But this time I waited more than ½ hour before I got to the window. I would have left if there wasn’t a car (or 3) behind me and a cement divider beside me. When the worker finally brought my order to me, I said, «I have never complained before, but the wait was really long.» This person said, «Did you see how long the line was! (There were maybe 2 or 3 cars in front of me.) He continued, «There is nothing I could do.» And as I pulled away, I heard him say, «Maybe you shouldn’t come back!»
Well, I won’t. And I hope that other people reading this will do the same. There are dozens of places to get Mexican food in Tucson. Please find somewhere else; a place that appreciates your hard-​earned money.

So it’s been a while since I’ve been back here since my last review and I thought I’d give it another try. Theres always room for improvement, right?! I ordered the Carne Asada fries and they raised the price to $ 9.00. I asked for red sauce and I was literally given one container. I don’t know why I even bothered coming back. Obviously they don’t care about there customers.

This place probably would have received the full five stars if it wasn’t for the terrible service and how it takes 15 minutes in a DRIVE THRU to get 1 fucking burrito. If this wasn’t the closest place to get decent Mexican breakfast I would probably go elsewhere. So to whoever opens a good Mexican fast food joint on the east side… I’ll be waiting for good food and great service with a smile :)

This place is one of those places that is AWSOME but their customer service is terrible. I’ve been coming here for several years, and as I said the food is good and decent pricing. But don’t expect to be treated like a customer when you come up to the speaker to place your order. Especially if the female worker is there. She thinks she is the queen of taco.

If I were going to rate this place based on just their food, I would have to give it 4 stars. If I were rating it solely on their carne asada burritos, I would give them 5 because I honestly have to say that they have the best in the city. But as others have already said, the younger lady who works here is just so terrible at customer service I have to mark them down a bit.
My wife and I work nearby and come here semi-​frequently on our lunch breaks so I have stories…
A few months ago, a man in a wheelchair who had finished his meal was the only other customer in the place with us at the time. He raised his arms over his head and started waiving and loudly asking «Hello? Excuse me? Hello? Ma’am?» his voice growing louder and louder. But alas, she was not to be torn away from her cell phone. It seemed that she was just about to level up on Candy Crush. So we took matters into our own hands and asked the gentleman if he needed anything. Turns out he just wanted a bag for his leftovers and a refill, so we got it for him. The girl handed the bag to us with a very big, unabashed eye roll. Kinda shameful.
Then just the other day, we were in there about to order. A man who had already received his food came up to the counter along side us, politely excused himself to us and to her and then mentioned to her that his son’s cheese enchiladas were cold – the cheese wasn’t even melted. She responded very snapily, «what do you mean its cold?» As if there’s any ambiguity in the original complaint. He seemed somewhat confused by how to respond as well. How does one further clarify the statement «my food is cold»? So he just restated it. «The cheese. Its not melted. Its not even warm.» He touched it with his finger to show her. «Its just the lettuce» She responded in a moment of culinary genius that made perfect sense only to her. Yes, of course! Those six shards of lettuce clearly wicked ALL the heat out of both of those enchiladas in the last 3 minutes since it was served to him. She said this while herself touching his enchiladas. The man looked stunned. I looked stunned. My wife looked stunned. It took all of us a moment to regain our composure and soon the man was back on track. «No, its not the lettuce. Its just not hot. The cheese isn’t melted. Is there any way…» Her eyes rolled and she knew she wasn’t going to get out of reheating the damn enchiladas so she cut him off right there. «Ok, we’ll remake them». At this point we went on to order and everything was fine with our meal, but lets just say that what the lady had to say about the man who returned his enchiladas was not too pleasant. Anyone who took Spanish 101 or who grew up in this town probably knows the words «frio» «cabron» and «chingon» Im just saying…
Also, yes, as others have mentioned, her hood-​rat boyfriend comes by quite often and has no problem just hopping the counter and getting all kinds of handsy with her in front of the customers. Personally, I could care less.
Anyway, the eye-​rolling queen of Tucson happens to work here, and if for any reason you have to send something back, be prepared to feel her wrath. But other than that, the food is honestly worth coming back for. Management, if they’re reading however, might consider restaffing.

This place. I have such mixed feelings about this place. The food, on one hand, is pretty good, especially if you grow up here with our Nico’s and Los Beto’s places. I always get the veggie burrito and it’s fine. We used to come here pretty frequently, but man, that super rude, into her cell phone young female (she is by no means a lady) who cannot be bothered to do her job sent us running.
She is always so rude when we go in, but three days ago or so just took the cake and I decided I needed to write a review.
There was this family that was there, a mom, a dad and two young boys. My husband and I were at the counter ordering, and the dad came up to the counter and said his enchiladas were cold.
«what do you mean?» is her reply. I don’t know what the devil she thought he meant, since there is really only one meaning to «my enchiladas are cold».
He put his finger into them and repeated that they were cold. Now, me being a nosy girl, looked into the enchiladas. The cheese that was on top had literally never even melted. It was still in it’s shredded form.
So then, SHE sticks her fingers into his food and tells him it’s because of the lettuce. Because lettuce has the magical power to leech all heat from hot food. But she asks him if he wants the cheese melted, he says yes, and she takes it back to the kitchen.
Now, apparently this girl thinks it’s totally fine to say mean things about the customers in Spanish. Nevermind that we are in Tucson, Arizona, where even the snow birds know at LEAST the dirty words. Nevermind that though I look white as can be, Spanish was my first language and I can understand every insult you are hurling at this man in the kitchen. Nope. It’s fine. We don’t look like we understand. But guess what. Even my very white husband knew what you were saying.
What was the big deal? All he wanted was hot enchiladas on a cold night. It’s not like he wanted gaspacho heated up.
She was so rude to us the entire time, until Mr. Swag came in. Some guy just walked in through the front door, behind the counter and to the kitchen. He then emerged to canoodle with the cashier woman. Really? Do you work here? Because you look like you are just some dude that knows her and walked into the kitchen to get a snack.
Anyway, once he gets there, she is just all smiles. I have been here probably close to 30 times, and you are NEVER this nice.
There was another time she refused to help a man sitting at a table in a wheelchair, even though he was waving and calling to her for some help in getting some more soda and a bag to take his leftovers in. She looked up from her phone, rolled her eyes, and went back to texting. I was the person who got up and got his bag for him. It was just too inconvenient for her to go around the counter with a plastic bag.
So, will I be back? Probably. It’s the closest place to work that has a decent veggie burrito. Should the owners read this and have a crash course in customer service with their employees? Yes.

For a fast food mex place, this place has some good food. The steak burrito is right on every time. Also the carne asada plate can feed two people. Awesome amount of food per cost.

Food isn’t that great and the service is AWFUL! The gentlemen who work there are nice but the women are rude. I will be going to Nico’s up the street instead from now on.

I have to go almost every other day to get a sausage breakfast burrito… ANYTIME, DAY OR NIGHT, STEAMING HOT. I turn anyone I can onto Potosinos. My best friend has the same addiction for their burritos as I do. They have a really bomb red sauce compared to Nicos.
I will throw down in the parking lot if anyone tries to talk smack about potosinos.

This place is awful. The beef put on the nachos is horrible. The beef tasted like grease. I will not go back for a second try.

Truth be told, the food is pretty typical for a Mexican take out joint. I would say it’s a small step above Los Betos and similar offerings, though, and it’s open twenty four hours a day. I enjoyed my chimichanga as well as their super nachos, which had me coming back for more.
I’ve gone both during the day and at night, and I’ve never really had a problem with any of the people working there. Sure, they weren’t very chatty, but they were polite enough, and I don’t go out to eat for the conversation. I go out for good food, and El Potosino delivered.

I read the reviews about the service and how bad it was. I have never had that experience. It may be because I always come in the morning and the crew at that time is helpful and friendly.
As for the quality of the food, I usually get a burrito «to go.» It is not spectacular, but for the price, it is decent for take-​out. You spend less than you would at any fast food place (several are within sight) and it is cooked fresh.

The food here is mediocre. I’ve eaten here a couple of times and mostly the burritos. It is good not better than any other Mexican place I suppose. However the worst thing about this place is the customer service! Went through the drive thru window once was not given any silverware for my food and when I had to go back in to ask for some the woman (elderly woman) at the counter was so angry at me for doing so.
I have never went back after this incident, don’t know if I will.

I have been here before right after they opened a few years ago. I was not impressed enough to make a return visit but I had dropped my car off for service nearby and had time to kill while I waited. What better way than breakfast?
At first, I was a little surprised to not see a chorizo burrito among the breakfast burrito choices. Then, I realized it’s part of the regular burrito menu. I was told it included potatoes and asked them to leave those out. I pick up my breakfast burrito at the counter and, on the tray, are two squeeze bottles, each with a different salsa. I want to try both so I cut my burrito in half, Before I smother my burrito I cut off a piece of tortilla to taste each. The green is tart and spicy… tomatillo? The red one has an unexpected kick and actually made me cough at first. I liked the fact that the chorizo was not completely mixed into the eggs and you can still see pieces of it. Both salsas were good, but I liked the red one better.
Overall, it was a satisfying and tasty burrito. This after I have recently lamented the quality and price of breakfast burritos at other places in town. I go by this place all the time. I would go back for the breakfast burrito and to give the rest of the menu another chance.