Brake Masters

I went in for an oil change for a BMW. They didn’t have the part. Man at the desk said it’d take 20 minutes to get the part. I started to leave.
Then I remembered it wasn’t Los Angeles, and maybe he wasn’t a complete liar.
He said 45 minutes for the oil change. He was right.
He showed me my car’s oil drain plug. It was broken. He told me he replaced it at no charge. My car had a leak recently after some repairs for the oil filter housing gasket and yet the oil light was still going off. Either the last oil change people (not Brake Masters) or the mechanic back in LA must have broken it while doing maintenance on the car. I could not for the last couple of months figure out why I went in to specifically get repairs done to stop the oil light from coming on, and yet after repairs and oil change it was still lighting up.
Brake Masters changed my oil but they essentially repaired a major inexplicable problem I was having with my car. They solved the mystery and I feel like I got a few hundred extra bucks peace of mind.
Thank you Brake Masters

Took my car here to be inspected and they tried to get me to spend $ 300 to change the inside door lock. The only thing wrong with it was that I sometimes had to press it twice to lock it, but it worked. In fact now that I have been testing it, it has started working perfectly again for a while.

This has become my go-​to place for oil changes and brakes. They do good work and they get my car done quickly. I usually go here on Saturdays and it can get pretty busy. I always make an appointment, and they’re very good about getting my car in. The waiting area is nice and the restrooms are clean. However, I usually walk across the street while I wait. The Fry’s plaza has a Starbucks and a nail salon, where I can get coffee or a pedicure while I wait. Brake Masters is always happy to call me when my car is ready so I can walk back over.
They always find something else they recommend replacing, but it’s usually a legitimate piece of maintenance and they’re very polite if I say no thanks. They don’t resort to high pressure and scare tactics. Once they noticed a problem with my tires while rotating them. They don’t repair tires themselves, but they still pointed it out so I could go to a tire shop to get it fixed. I appreciated that. I can’t believe this location and the one on Valencia are part of the same company. This one is so much better, it’s a night-​and-​day difference.

We have used this place only since being in Tucson, recommended by close friends. Oil changes to quite mechanical. Such helpful people, from rides home to helping get the groceries from Frys to the vehicle (grocery shopping while waiting) because I’m mobility challenged! Couldn’t be happier, they take care of all 3 of our vehicles!

I have gone to this brake master a lot of times with a lot of my vehicles since it was right across the street from where I leave. But after the last couple of experiences I will not be returning ever to this brake masters they try to charge you a ridiculous price to change the front brake pads. I once took my car for an oil change then the car started to drip oil so I took it to another place the next time it needed it’s oil change and they told me it was dripping oil because the last place that changed it striped the bolt. Then a couple months later I took my other car there for the back brakes to be changed because they were squeaking and they changed them well after a week the horrible squeak was back. Then just last week we took our cadillac to get its oil changed there and they broke a holder of the plastic that goes under the steering wheel and of course they said that wasn’t there fault because they didn’t touch that part well that piece wasn’t broken until they touched it. They try to charge a lot for their prices the only thing cheap there is their oil change but sometimes that isn’t even done right. I used to like Oscar the manager but even his customer service has gone down the drain this last year. The people in the back are so rude and do not care other than getting a pay check. Just go some where else this place is not worth the headache.

We came here about one month ago for a simple oil change and tire rotation (included in the price). I don’t know that one oil change varies that much from the next, but per my husband it took about an hour and a half – likely normal amount of time.
The one star review here comes in reference to the tire rotation – and specifically because the gross negligence here put my safety and the safety of my family (including two small children) at risk.
When the staff informed my husband that the car was done, he asked about the tires (were they rotated? Look ok otherwise?). We had a sensor go off and had noticed some pulling. The staff person said they had looked at the tires and that the wear «looked great» and no tire rotation was needed.
It had been about 5000 miles since the last rotation… I was furious when my husband told me this. They needed to be rotated and the «wear was even» line sounded to me like they either forgot to do it and didn’t want to go back, or they just didn’t feel like doing it. I know better, but my husband trusts.
I took it to Jack Furrier’s to get a second opinion a few weeks later. The manager there was appalled. He said the tires absolutely needed rotation, and in fact replacement. He showed me the tread length, and he was correct. We ended up getting new tires – and I’m so grateful we didn’t take our road trip on the word that our tires «looked great».

Let me tell you — this is my 2^nd dealings with a Brake Masters in Tucson — and I will highly recommend this company to anybody looking for an honest place for car care.
I had received from a friend a gift certificate to BrakeMax which is located right across the street. I brain-​farted and accidentally dropped my car off at Brake Masters along with my gift certificate.
Guess what? They honored my gift certificate! They said that they hoped they would make me their customer — what a classy gesture. Please see my other review for my first A+ run in with this beautiful company.
Thank you so much for a great experience and I will surely return!

I was very pleased with the service I received, they were quick efficient and did not try and sell me services I didn’t need. It was the first time I’d gone to get an oil change and I wasn’t presented with some dirty piece of machinery in an effort to convince me some part needed replacement/​flushing/​refiltering, etc. I got an oil change without hassle, without unnecessary addons, and without feeling like I’d be disrespected. I will definitely be returning to them, excellent service, excellent staff.