Conn’s HomePlus

I previously wrote a 1 star review due to a sales error and the way it was handled over the phone. I’m upgrading my review due to how the store manager handled it. He was very professional and expedient. I have to say if you need something done don’t try to call this store they are busy. To handle my mishap I went to the store after several failed attempts to handle the matter over the phone. I will be giving this store my business again because their furniture is fairly priced and higher quality than Sam Levitz and after dealing with the manager I believe their business practices are more honest than what I experienced at Sam Levitz. The delivery fee claims in other reviews is true. That is a low point and it was a steep one at that without looking at my paperwork it was near 100 bucks. Even with that though I’d rather pay the delivery and give this chain my business than deal with Sam Levitz ever again.

LIARS LIARS OVERPRICED, HIGH INTEREST CHEAP FURNITURE THAT TRICK CUSTOMERS!
Name says it all .Con Artists roam the floor begging for commission. We made the worst decision to finance couches there. Total nightmare & horrible service. Like other reviews about the application process, our so called sales vulture kept forgetting my husbands DL and returning it like 4 times. What’s up with that. We thought he was a space case. What are they really doing, «running a make.» I’m so disappointed. And OF COURSE THEY MESSED UP OUR DELIVERY! Delivery was scheduled, and never called before delivery, and supposedly they called, but never did. Conns lied and accused us of not answering our phone to confirm delivery. We got a call from the sales kid asking us why we didn’t answer our phones and insisting we didn’t on purpose. He gave us the number to delivery, and Diane from delivery answered and apologized and helped us to make sure the couches got to us. She said the delivery fee would be waived. My husband was furious, called back Conns demanding a refund and return the couches. Conn’s said they aren’t refundable. The kid sales person called us back about the delivery fee and how it won’t be waived. And that the Deliverer’s are from another company. who does that! What is wrong with them, they are crazy. its just another Aarons but bigger. How could people work for Conn’s and lie to customers for a living. They will go down!

I’m surprised this store has more than one star!!! Let me just say, if you plan on financing anything or using their delivery option (which is the only option) — DON’T DO IT! Everything that could have gone wrong with our purchase, went wrong!
We financed a washer and dryer set and it was a nightmare. My boyfriend sat with the salesman for over an hour, who continued to ask him for his SSN and continued to reprint the contract. The only reason we purchased the set from Conn’s was because the salesman promised 2 day delivery. However, after the contract was printed for the 3^rd or 4^th time, my boyfriend noticed that the delivery date on the contract was WELL past the 2 day delivery he promised. He assured my boyfriend that the manager was going to override this, and that the date was simply a default on the contract.
Of course, this was a lie. We went almost 2 weeks without a dryer. We kept playing phone games with the delivery company, Conn’s customer service, and the store itself and all 2 of them referred us to another department for an answer. After all the headache, the salesman promised my boyfriend FREE removal of our washer and dryer. Well, THAT DIDN’T HAPPEN EITHER. The set was finally delivered and the delivery guys didn’t load our old set up. When we called them, they said they were already in route somewhere else and that we would have to contact the store. After multiple phone calls to the store, I got a hold of the salesman who said he would take care of it and it should be picked up by the end of the week. It has been well over 2 weeks and we still have not received a phone call. I am really debating whether or not to try and call again… At this point, my boyfriend would rather load the washer and dryer himself and pay the fee to dump them rather than deal with Conn’s again.

Conn’s is huge. We went in there to continue our mattress search, the staff was friendly and helpful without being pushy, which is great.
They only offer delivery, yet you still have to pay for it.
The parking lot was packed but we realized it was due to all the employees in the store.

I currently have an account here, which was perfect until last month. A few months previously, I had made a bulk payment where I payed off several months on my account. As you make your payments, they staple the receipt to the corresponding month in your payment book (if you pay in store). Apparently, the clerk stapled my receipts a month ahead, so that it appeared I was a month ahead on my payments. A simple mistake on their part, but one that put me behind. They call me the day before Christmas to inform me of this. Naturally I’m short on funds, so I make a partial payment as soon as I can, about ¾ of the total. Since they they hounded me for the balance, which was around 30 $. On one call, the representative told me I not only owed that, but the next month’s payment, which wasn’t even due yet. Each time they called I would tell them why I was behind. NOT ONCE was I ever offered even the most insincere of apologies. Not once did anyone tell me they were sorry that their company messed up my account. Now I not only have to pay a 10 $ overage fee, but have lost my ‘same as cash option’ and have been threatened with a report to my credit… over 30 $, that I only owed because of them. I would consider that very poor customer service. I had intentions of purchasing more items from them when this account was payed off, but they’ve pretty much ruined that for themselves. As just one more insult, I was repeatedly told that if I were to refer someone to them, I would receive a 100 $ bonus toward my purchase, when I referred my sister and she purchased from them, they conveniently couldn’t find my information to give me the bonus.

Okay first of all, this is my first visit to this store. Heard about it and never bother to check it out until received a letter from conn’s saying you are pre approved for credit.
I check there website all looks good then fill out app and mailed it. One week goes by got call from them saying you are approved. Salewoman on phone ask me to met her at store, we met 3 days later.
I decided to get printer and DVD player blueray to start out.
Upon enter store, was greeted and told her saleswoman by name then lead me to her. There was no aggressive sale. I said wanted two things that it. she showed them to me and said yes I will want them.
While she on computer do paper work, I just wander around to look, there are
Variety things and very spacious which I like not too crowd things. The prices tag not too bad. I add warranty for two years and was told if pay off by six months no interest .
Store was neat and well lit!
Paper work was done and sign and sign with no sweat, no crying, no make mistakes and no running to mommy. Choice what you like and make payments all with smile…
My experience with conn’s was good and with good ah air.
Oh by the way, 4 stars because out of stock DVD player blueray will ship 2weeks to store then me zoom to pick it up, dang what a bummer.

I would rather pay double than go through all the hassle I went through with them!!! Not only did the sales person NOT know what he was doing but he didn’t even bother asking for help. He added on warranties I did not want and did not ask for so he had to redo all the paperwork again to remove them. They scheduled delivery of my appliances on two different days. I was initially told that installation of all appliances was included in the base price, but was then charged over $ 100 per appliance after the fact. Altogether it took over 2 hours to buy 4 appliances! To top it all off they entered the wrong bill to address so we didn’t receive a bill for the credit we opened. We had to call them to ask where the bill was just to find out we were just a few days from being late on the first payment. For all of this inconvenience all they did was refund us one of the two $ 79 delivery charges which we were told by the sales person when we first walked in that delivery was free to begin with! If we weren’t under such a tight schedule to furnish this house with appliances, we would have walked out of this place and never looked back! I’m not sure if these people purposely give false information just to get the sale, or are just ignorant. Steer clear of this place unless you enjoy headaches!

Well, first I have to say that their sales people are VERY aggressive. We actually were followed the first time we came in after politely stating that we just wanted to check out the store. The store is big, clean, well lit and have a nice variety. But, the sales guy was so aggressive that we left. We looked at the site online, applied there for a line of credit. They claim to have «Yes Money» and they will finance almost anyone. let me say that the online app was worthless. They take basic info and then just end up calling you, verifying the info on the phone and then you have to bring in paperwork, paystubs, references, etc. But — whatever — it’s all part of the process I guess. So we returned. Soon as we walked in, THREE salesmen started to circle us, almost like vultures. We stopped the closest one, and told him, «yes, we have been here, yes we applied for credit, and please leave us alone so we can look at stuff and decide.» he obliged, but managed to stalk us throughout the store and approached us 4 more times. I appreciate trying to make a sale, working on commission, etc but it was too much. But, we also found out that if you don’t qualify for their financing, then they refer you to another choice which is managed by RENT-​A-​CENTER. Um, no thanks. I’m not interested in rent-​a-​center, rent to own, and paying double for merchandise. So, we told them, thanks but no thanks.
So, short story is, only come in if you have a high tolerance for aggressive, pushy salesman and good credit. Otherwise, you might as well go to the local rent to to own store where you will probably have better luck.

I purchased a 42″ Samsung tv & tv stand from this location Jan 2013. I’ve waited to post a review to make sure everything was ok. 3 months later so far so good. -
When I first walked into the store my husband and I were actually in the market for a computer, initially that is what we went there to look at.
The first thing I noticed, is the store is pretty big and clean. We walked around for awhile checking out everyting from furniture to washer/​dryers to kitchen appliances. We spent a long time looking around, we had a few sales people approach us, but nothing that I would consider pushy.
We finally made our way to the computers, specifically the desktop models, they had like 3 or 4. I found one I liked, along with a printer and a computer desk. I waived down a salesperson, who first asked if I had been working with anyone specific because he didnt want to steal anyone’s ‘sale’- I told him I had not and told him the items I wanted to purchase. He went to the stockroom only to come back and advise he was out the computer and the computer desk. Bummer. We were offered the floor models at a discount, however my husband and I were not interested in purchasing floor models.
We continued to look around and I found a Samsung tv– we had been talking about upgrading our 32″ to something a little bigger, so the 42″ Samsung looked to be perfect. The tv stand we had been using was not big enough for a 42″ tv so I started to look at inexpensive stands– I again waived down the same sales guy, told him I was interested in the tv and the tv stand– he went to the stockroom, they had the tv, but did not have the tv stand I wanted. Bummer. I picked out another stand– and this whole thing repeated a few more times, he went to the back to see if they had one, came back out and said they did not. My husband at this point was ready to say forget the whole thing and leave. The sales guy apologized and stated they went through a lot of inventory over the Holidays (we were in the store Jan 1^st) — I finally found a tv stand that we liked AND was in stock… SUCCESS!
Next delivery. We did not want to pay extra for delivery, however I only had my car which would not fit both the tv and the tv stand. They were nice enough to allow us to make two trips to get our items home. we got everything home that night, set it up and everything worked perfectly.
3 months later, the tv still works flawlessly. I go to the store to make my monthly payments because they did not have a payment option on their website. They do now have the option to pay online, but because it is a new system I am hesitant to use it. It is worth the short trip for my peace of mind knowing it is paid and I have a printed receipt in my hand.
I have read a lot of reviews regarding their collection practices, to ensure I do not have any experiences with that I make my payments several weeks early. My only close call was my April payment, I got busy and didn’t get a chance to make it into the store until April 1^st, which is my due date. I made my payment but half expected to still receive calls the next day– no calls have come in today, so I am still happy.
my only complaint was the lack of stock in the store– it seems just about every item I wanted was out of stock. They should put up signs on the items that state out of stock or pull the floor model off the floor– this would save their sales reps a lot of back and forth.
overall I am happy with the item I have purchased and the limited amount of customer service I have received after the purchase. If anything changes I will come back and edit my review =)

We tried out this place over the weekend and I will have to say– all in all I am impressed. We were in the market for a new dishwasher as a family with a new baby, my 6 year old GE finally kicked the bucket. A friend suggested that we try this place as we needed a nice one but did not have the cash to buy a new one outright.
First I applied for credit on their web site and I was approved? With my credit, that was a minor miracle. The application online was rather easy and I got an answer in my email box within about half an hour.
The next day, my son and I decided to drop by and see what they had. I already had an approved credit app and had decided which dishwasher I wanted (compared online) so it was going to be a quick trip.
I did not get accosted when I walked in the door (might happen at other stores but not this one– at least not yet). We wondered over and looked at the cooktops (which I need one of those too, but not right now) and then right to the left sits the dishwashers. We found the one I saw online and it looked great, so I looked around for someone to help us and could not find a soul. The manager was walking around so he ended up getting us started (nice guy).
He then handed us off to a rather bumbling and inept underling. This guy did not have a clue about their POS system and we sat there for a while– while he tried to figure it out. I also felt highly pressured to buy a warranty with the dishwasher. He was a bit of an a-​hole about it. We ended up buying a 2 year just to have him shut the f up. Whatever– with a new baby and massive loads of dishes, we might end up using it.
The delivery guys were much better. They took their time and did a great job.
I will definitely shop here again. They have all the brands for the various appliances that you might be looking for. Their prices are good too. The price on the dishwasher was comparable to prices online. We looked at their other merchandise and it looked like to me that their prices were all good– across mattresses, other appliances, furniture, and electronics.
Their web site as also very well done– I think I like it better than Best Buy. It could use reviews though.

Out shopping for a new washer and dryer the other day I spied the word «Appliances» on the old Circuit City building as we drove down Broadway. We did a quick u-​turn and found ourselves at Conn’s. Prior to that point we had no idea this place existed.
Up front I’ll let you know that I didn’t make a purchase here so my review is based on only half the customer experience. We were greeted quickly as we came in the door but not stalked as we walked around. Always a good thing in my book. The salesman explained the current financing and delivery option and then gave us the freedom to explore.
The store was laid out nicely and felt spacious. I really dislike cramped stores with stacks of product that you trip over at every turn so this made me happy. Their prices were reasonable, they offer financing specials, etc. like your typical store of this type. My impression is that they don’t carry a lot of variety of brands, maybe 3 – 4 in each category, but they have a wide range of products within each brand.
Overall good impression, and I’ll definitely check them out again next time I’m in the market for electronics, appliances or furniture.