Verizon Wireless

I went here to fix a problem I was having with my phone and after waiting almost an hour I was finally asked what was wrong, not by an associate but finally by the check in guy. He talked to the manager and the managers response was «we could probably fix that but technically we’re not supposed to so I’m sorry, there’s nothing to do»

This has got to be one of the longest wait times I have ever had with a vendor. Try 1.5 hours with a toddler. What should have been half hour tops turned into a fiasco. My charger that I bought at this store stopped working. Promises of «buy our charger, it’s better than the off brand, power boost and all.» I had it less than 9 months and it kicked out on me. So now you think, simple replacement, right? No, wrong. They can’t even locate my last phone charger purchase because their system is down or in and out or whatever. So I wait and wait and it’s getting late… need food… need to get toddler home. Ok. So the rep spent more time looking up my purchase which he did not find than troubleshooting. In the end, I got a new charger without turbo boost because this guy said turbo boost was not compatible with my phone anyway. So the original store clerk who sold me turbo boost had no idea that my phone was not compatible with the charger anyway. Waste of time. Don’t do it. You will wish you could gain those hours back.

Everytime I go into the store the wait is over an hour. I realize this is a busy location, so you would think they would consider hiring more staff to accommodate the long wait times. Approximately, 6 months ago when are the representatives gave me bad information which caused an overage on my bill of about $ 15 a month. When I was in the store a few days ago to talk to a representative about an anomaly on my bill relating data. I was referred to call the customer service line. So, that entire hour and 15 minute wait was a waste of time. I would also like to know Verizon is becoming very expensive. The positives about this location is the store is very clean and although the representative didn’t resolve my issue he was very polite.

And we are waiting… surprise surprise… the sales people are sitting around talking…
After about 5-​mins I was served… the employee was a little bit of an a$$, but he set my daughter up with a phone… and in the end, that is what matters…

I’m going home empty handed and very unhappy. I went into this store today to upgrade two phones on my account. The person that greeted us told us in a bored tone that it would be «over an hour». We asked if we could leave and come back. He said sure, as long as we got back before they close.
We grabbed dinner and were back in under 30 minutes. The new person told us that they’d skipped us since we were gone. We said hey, we were told over an hour! She could obviously care less. Just shrugged and said «people left». Then she tried to get us to make an appointment for the next day. We declined and got put back on the bottom of the list…
So, we waited over an hour, funny how they were accurate this time. Finally, another very bored guy came over to help us. I asked if they had the note 5 in black on display anywhere I wanted to see it. He said he didn’t know. What? Ok, whatever. We told him what we wanted. Well guess what, they don’t have it. Wtf? Some vague apologies and we left.
You know what the worst part was? It was blatantly clear that all three people we interacted with couldn’t care less. Thoroughly unimpressed.

I received excellent customer service from Phillip and Justin. Helpful, professional and courteous. Even though it was a very busy evening in the store, which was jam packed with customers on a waiting list, Phillip went out of his way with patience and ease, taking the time needed to resolve an issue. No sales pressure. Verizon is lucky to have these guys, and I’m grateful for their expertise and knowledge.

My initial impression of this Verizon store was lukewarm at best, as I found the reps to be a bit hyper on the up-​sell. However, I have nothing but fantastic things to say about the store manager, Tyson. He was extremely helpful to me and my husband when problems arose and he did everything in his power to ensure that our concerns were taken care of. A very professional, helpful, and extremely competent manager. Thank you, Tyson!

In three visits to this store I spent 8 hours at their «mercy.» This is not an exaggeration. At the end of one of my visits (05/​16/​2015) I decided to buy my fiancé a gift, assured I would get two day shipping. Today is July 10^th, 2015. I still haven’t received my accessory. I still haven’t received a refund. I am currently in my 67^th minute on hold for a supervisor whom I was told was just finishing up with a customer.
You might be asking yourself «Why would you stand to wait that long on the phone? Why don’t you just hang up?!»
The answer is that I have called 5 times before, each time being assured I would get a call back from a manager and that HAS NOT HAPPENED ONCE! Additionally, the national «customer service» line said they aren’t able to help me because THIS was the store that took my money and they would be the ones to rectify the situation.
What makes this all the more frustrating is that the one person I would trust most to help me is the one person who cannot help at all because my fiancé is his sister and that’s against the rules.

Overall a decent experience. We waited for about 30 minutes though.
They did not have enough employees working on Thursday afternoon, but there were people stocking the shelves and three managers walking around tapping on their iPads instead of helping customers. Store music is awful.
Our sales rep didn’t try to push all the upgrades and upsells once we said we weren’t interested and wanted an affordable package. Phone works great.

I’ve been a Verizon customer since 2007. I’m a fan (obviously) but I think of cell phone shopping like I think of car shopping: necessary and painful but unavoidable.
So upgrade time is here and went to the Verizon store by Park Mall. Had a GREAT experience.
Met with Jessica, who talked me through all the pros and cons of iPhone versus Samsung. I took up a lot of her time but she was more than patient with the multitude of inane questions I asked. She even walked me through all the phone cases and accessories available (I’ve made some poor choices in the past — both with phone cases and boyfriends).
But this time, with Jessica’s help, I feel like I’ve FINALLY found a good fit! We have an upgrade coming up in the family and we’re definitely going back!

I know how painful it can be to deal with Verizon. I was pleasantly suprised this time. I went to get my upgrade for a new phone. was greeted promptly by Richard and he ended up taking of us. He was quick and efficient. I ran Into a snag with my iPhone and ended up having to leave so I could go home and call support. I went back later in the day and he was there and remembered me and helped me right a way. He saved the Info that he had already researched so it made it quicker. He got my phone all set up. cover installed and screen protector on. I think we were in and out in less than a half an hour. the store is remodeled and pretty nice inside. Lots of people working there. And they all were nice and polite. A pleasant change! Go see Richard. He will take good care of you!

Workers are passive-​aggressive and ill-​informed. Waited half an hour to see someone about upgrading to a new iPhone. The salesperson gave wrong information — said that Verizon was no longer accepting large-​employer discounts — and quoted a pricing plan well above what I had investigated online. Poor customer service, and I suspect a problem in managing this place.

The employees were extremely friendly and helpful. I went to the Verizon Wireless store at Broadway in Tucson, AZ and had Justin assist me. I needed a screen protector for my iPhone 5s to prevent it from shattering. He was very helpful and knowledgable about what I needed. He was so funny and friendly, and we had a great conversation. He is definitely the best employee I have ever met at any Verizon store (and I have been to plenty in the LA area and Tucson area). Justin definitely deserves praise and recognition for his outstanding customer service. Even though this Verizon store is not the closest to my house, I will definitely make the further drive just to have Justin assist me the next time I need help with my phone. Way to go Justin!

See my review for GoWireless on Broadway Ave. Then come back here. Well, that’s what I did. I went to GoWireless, was dissatisfied, then went to this Verizon corporate store.
If you’ve never been to Verizon before, you will check in when you get there, basically the same as «taking a number.» These stores are busy, so it may be a wait until you are served.
The people here are knowledgeable. They can take care of you and know how to solve problems. They will try to sell you accessories. That’s their job. Just say no. (If you want.) They do have some pretty good sales on accessories now and then, competitive with or better than what you can find elsewhere or on Amazon.
Signing up with my own Verizon iPhone 5 was really easy.
Even though I will be paying more, why did I switch to Verizon? You get what you pay for. I wasn’t satisfied with the coverage of the T-​Mobile network. In the week that I’ve been using Verizon, I’m already happier. In the last four days and 2000 miles alone, I’ve been on some pretty desolate roads but still had coverage and most of the time had 4G access! Other times I had «only» 3G and a few times I had no data, but wow, you’re talking about these two-​lane highways between Phoenix and Reno.

Staff are always friendly, knowledgable and free bottled water when there’s a long wait!

So far, so good! I would go for a 3.5 star rating if it was available, but thanks to the strong customer service I will award a cautionary 4.

This review isn’t about the call quality Verizon provides. I have never had a problem with call quality, they have always exceeded my expectations. This is about customer service, or lack thereof. My husband and I came into the store and stood in the front of the store waiting for someone to greet us, since we know that someone has to take our name. When after 4 minutes no one came up, we went to the customer service clerk, who told us we needed to sign in. She led us back to the front, where a woman with a tablet told us we «snuck» past her. My husband told her its difficult to sneak past someone when you’re standing still. Anyways, long story short… we waited for an HOUR on a monday night to speak with someone. After waiting, they told us they didn’t do repairs in the store and offered us no other solution.
Essentially, they’re all pretty useless. From now on, I’ll have to go to satellite verizon stores and deal with people who actually like their jobs.

My husband and I decided to switch to Verizon from AT&T when we realized that our calls were constantly dropping or not going through at all. I love a smartphone, but when it doesn’t work as a PHONE, that’s a problem. We checked the coverage map on the Verizon website, sucked up the ETF for AT&T, and headed to the Verizon store.
When you step into the store, you’re greeted by a person with a tablet, who takes your name and adds you to the queue, which is displayed on big monitors around the store. When our turn was up (and it didn’t take us long at all on a busy Saturday), we chatted with the saleslady, let her know we’d done our research, and got all signed up for everything with no issues at all.
Sure, there was the usual up-​sell on accessories, but when we politely declined, that was it, no pressure or anything. It’s nice to shop somewhere that doesn’t hassle you when you know what you want already!
The only bump in the road was the activation process. The store’s system was swamped with all of the iPhone 5 activations, and it took 20 – 30 minutes to activate each of the two phones. Husband and I grabbed a bench, hung out for 45, and were on our merry way.
So far, no trouble with the calls and data, and the package gives us way more stuff for a couple of bucks more than we used to spend. Overall, it seems like the swap was a good one, and the people at the Verizon store made it easy.