Sprint Store

I don’t know what’s up with all the bad reviews. When I needed to replace my iPhone, everyone, especially Alain, was quick to help. Alain was very friendly and knowledgable. I would recommend him to assist with whatever you need.

Worst customer service. Hands down. Careless and nonchalant. So incredibly unhelpful it’s actually comical.

Horrible horrible customer service. I have been a Sprint customer for 18 years. I have a business account with 5 lines. I upgraded a line 7 weeks ago and still trying to fix the mess. Sprint admits the salesman I worked misrepresented (lied) about 3 things. The cost of the phone– wireless speaker that would be shipped to me and a no charge memory upgrade-​NON WAS TRUE.
The salesman was terminated last week and did the same thing to numerous customers per Sprint. Even though Sprint knows this happened and acknowledge it they refuse to honor what the salesman did with customers. At least this was there position as of today. 7 weeks and nothing but excuses and a waste of my time. 18 years REALLY? I am done– I am moving to another carrier.
Horrible service-​non responsive to customers-​dishonest transactions (by some saleman) hmmm easy choice for me.
Best wishes Sprint

RUN AWAY NOW — NOT CHEAPER, NOT BETTER, RUN!
I was going to buy a new iPhone today with a plan clearly advertised on their website (it was cheaper than competitors). Well, don’t bother going into the store… they don’t sell that plan.
It will cost you $ 21 more than quoted per month on website ($ 11 for mandatory insurance and $ 10 just because you are «penalized» for a 2-​year contract).
The staffer said they did not have the plan, so I told him to pull up Sprint’s website. I showed him exactly where the plan was listed. He said that plan does not exist for that price.
Maybe he’s being paid the extra $ 21/​month as commission, but he was clearly lying. If this is the experience BEFORE you buy, I can’t even imagine dealing with them if you had a problem, so I left.
Verizon and AT&T are actually cheaper than the Sprint plan with the extra $ 21 ‘whatever’ charge.
DO NOT GO TO THIS STORE.

BEWARE!!! Manager and staff are flat out liars. I was suppose to have gotten in on the flat rate unlimited package and they Port your number. If the number is ported they buy out your old contract. This is the biggest line of crap! They first told me that the number was ported but had to verify next day so gave me a temporary number. Long story short a week of hounding them and can’t port number I get screwed for buy out of two phones from another carrier. Come to find out had I asked around ahead of time, I actually knew a lot of people scammed by sprint with same deal. How do you not know at time of sale you can’t port a number. I’ll tell you; because you are deceitful and a crook. That is the manager at this site. Imagine the work ethic and training passed on. Thievery 101!!! They don’t even deserve one star but they make you give something or it will not post. Minus a star should be an option!

I went into the Sprint store to replace my iphone 5. Rick helped me and he was absolutely great. I was not pleased at first because I was told there would be a forty — five minute wait. But that was not the case! Rick helped me right away and I will go back to him every time I need anything phone related! :)Definitely recommend! :)

This is by far the worst customer service location in Tucson. The manager actually walked away from helping me when HE got all doe eyed over some athlete that walked in after me. I am having problems with my phone and they want to charge me MORE money for an upgrade. GO TO ANOTHER LOCATION.

Horrible. I have never had a positive experience here but today was the worst. Waited for 45 minutes. We were next in line. One of the customers (who took forever) was finally done. The guy behind the counter went in the back. When he came back, we expected to be called next, but he went over to a pretty girl and started schmoozing with her. The podium guy had to go over and get him as we stood there fuming. All we had to do was switch our plan to one that would accommodate our iPhones. He finally called us, then proceeded to tell us that if he switched us it would take effect in a month, if we wanted to have it go into effect immediately we needed to call the customer service line. Which of course, we had already done and had been told to go to the store. This guy was totally not sympathetic, these people want to sell you stuff and nothing more. I cannot believe I just renewed my contract and I cannot wait for it to be done with. This company just sucks.

This store is full of F*&%ing liars. I was looking for a iPhone 6 plus and the said they will have none until 4 – 6 weeks but the website said 2 – 4 weeks so I called customer service who called this store and they had only one but, WOULD NOT hold it for me. WTF? I hope you pricks work on comission since I need two upgrades. Why not hold it for a longtime customer, stupid f’ers!
DO NOT GO HERE

I did the online thing to switch carriers and get two Galaxy phones. I received email confirmation to go to a specific store at a specific time. When I got there, the rep said the could not honor the deal and they didn’t have the phones. After asking a few questions, the rep said they indeed had the phones but the deal I got online would cost me more than double. Bait and witch. I’ll stick with AT&T and wait until I eligible for upgrade.

If I could give this store ½ a point, even that would be too good for them!
The 5420 Broadway location has the WORST service in Tucson. These guys LIE just to make a sale. Absolutely NO CUSTOMER CARE or SERVICE. Right now they’re offering FREE tablets — NOT WORTH IT!
I arrived at Sprint before they opened and noticed a guy with TWO Samsung Galaxy S3 phones. I asked, «Why two phones» and he said one was a personal phone and the other a business phone. The personal cell had SPRINT service the other VERIZON. His Sprint phone was dropping calls, not receiving calls, muffling calls, etc. SOUNDS FAMILIAR? The VERIZON cell was working GREAT! Same make and model. Hmmm.
According to the Lying Sprint Staff at Sprint, recent problems are the result of Sprint’s migration to 4G towers and OLDER cell phones are unable to handle the signal. REALLY? Hmmm… let’s go back to the previous paragraph… the guy with two Samsung Galaxy S3 phones with one on VERIZON’S 4G Network working fine… Was also told that the problem was a result of Samsung Galaxy Android and Jelly Bean operating system and that it wasn’t SPRINT’S fault that Samsung hasn’t upgraded the old cells… Again, let’s go back to the previous paragraph! Hmmm…
Also, the same problem is happening when driving between Tucson and Phoenix AND in the Phoenix area (which has been 4G for a while). I think this sales process is called, blowing filthy smoke up your… well, you know what I mean!
I did a little research that I hope helps! TODAY (2014) cell service performance falls in the following order (from best to worse) :
#1 — Verizon
#2 — T-​Mobile (this was actually a shock to me)
#3 — AT&T
#4 — Scrapping the bottom of the filthy barrel is… SPRINT!
By the way, I also discovered Sprint Stores are franchised and Sprint Corporation has NO SAY in poor Customer Service! In fact, corporate will tell you to contact THAT store’s manager… Hello? THE MANAGER IS PART OF THE PROBLEM!
I also discovered you can’t walk into ANY SPRINT store with a problem phone… you have to go to specific locations. And when the replacement phone arrives… you have to go back to that same location! HOWEVER, if you purchase your service with Best Buy, Costco, etc. kiosk, you can be helped from any of their locations — advice, make sure it’s with one of the other NON-​SPRINT carriers.
If I have to pay a little more to have good service, it’ll be worth it! I’m tired of being LIED to and will NOT miss others screaming, «ARE YOU THERE, HELLO?» — DROP!
Money still talks in the corporate world. It’s time to pull our monies from SPRINT and let them become a dying bad dream memory! It’ll be a wonderful day when SPRINT is no longer in business! JOIN THE EXODUS!

I don’t know what the deal is with Sprint lately… I reserved a phone online for store pick up (selected an appointment time) & when I went into the store I was basically told that they don’t do that anymore. Frankie Lopez wouldn’t even look at the email confirmation I received or attempt to scan the bar code. I was basically told he didn’t know, there was nothing he could do & to call tele-​sales. He never even pulled up my account. Worst experience I’ve had in a very long time. Then when I asked for a manager I was told he was on a conference call at 7:30 pm. I finally just left after waiting half an hour. Can’t wait til my contract is up.

Definitely do NOT go to this sprint for anything! terrible customer service! some of the workers were really rude! manager hides in the back of the store, and hides from customers when he knows he had made a mistake. and they did not return any of my phone calls!!!

I can’t wait until my contract expires… worst customer service ever.