Embassy Suites Detroit – Troy/Auburn Hills

Fantastic hotel rooms (suites), really nice facility, happy hour during weekend afternoons, great breakfast buffet, in a quiet location. The only reason why this place does not get 5 stars is because the hotel was not the most sports team-​friendly.
The hotel has an average gym, with a real nice pool area/​hot tub. The hotel is in a business park, so there isn’t much in terms of quick dining close by. However, the freeway runs right by the hotel and will take you to roads with lots of dining options within minutes.
Would definitely stay here again! 4.5 stars.

I highly recommend it for families and business
This is a very clean and accommodating hotel. The staff is really friendly. There is a complimentary evening reception and the breakfast is great! Rooms and bedding are comfortable. The pool and spa is a nice touch as well. I will definitely go back!

We have been loyal customers here for years and look forward to seeing Gollam at the nightly reception. Sadly the last 6 times we have come have been horrible. The entire hotel is overrun by obnoxious young boys apparently on traveling hockey teams everywhere, screaming, banging on doors, blocking elevators ALL night long. We’ve had two sleepless nights and the hotel does absolutely nothing to control the situation. I cannot emphasize enough how chaotic it is, literally at least a hundred kids. I cannot understand why the hotel staff isn’t insisting they return to their rooms or be asked to leave? We complained and the staff said they know it’s out of control but don’t know what to do. That’s your excuse, you don’t know what to do?! Require wristbands, inform the chaperones upon checkin that the kids must remain in their rooms or with an adult or you will be asked to leave the building. Hire a security staff, call the police and have them come take control of the situation. It’s not that difficult. As I type this review there are 3 boys continuously hitting balls into my door with hockey sticks and blocking my door with a portable net. After 15 years we will certainly no longer be staying here! Sad it’s turned into this, used to be a wonderful hotel.

This is a very clean and accommodating hotel. The staff is really friendly. There is a complimentary evening reception and the breakfast is great! Rooms and bedding are comfortable. The pool and spa is a nice touch as well. I will definitely go back!

Nice hotel, great perks. Breakfast included (there’s a great guy manning the egg station who also just won Employee of the Month) and 2 happy hour drinks every evening. My only complaint is the wifi which has been fairly unreliable, especially in the evenings when I’m trying to get work done for meetings the next day.

Dump! Stayed here approx. 20 days for work. From day one nothing but issues! 1. Clogged drain when I checked in
2. AC broke twice in first room I stayed in. After second repair, the front cover of the unit fell off the wall.
3. Tried to have room cleaned and after being gone all day… Never happened!
4. Finally decided to move to a new room in hopes of better luck. Was told by front desk that I would «definitely be taken care of» for all the trouble I had been through with my stay. Never happened!
5. Elevators broke halfway through my stay. Only one of three worked and would not go to the eighth floor. Guess what floor I was on? Had to take the one elevator that worked to seventh floor and then stairs to eight.
6. Breakfast ends at 9am! I realize it’s free, but when you work until 1am getting up to make it to breakfast by 9 is pretty hard.
One thing I noticed to be funny is you constantly see employees cleaning handrails, polishing glass, dusting and so forth throughout the day. I think the saying goes something like YOU CAN POLISH A TURD, BUT IT’S STILL A TURD!

Nice hotel! Loved the jacuzzi! Great breakfast aswell! Very spacious rooms. I thought the pool guy was weird and stalkerish. I guess he was doing his job. Overall the guest services were awesome.

I frequently travel, and always stay at an Embassy Suites when possible. Typically, my experience is 5 star. This stay was an exception.
Upon arrival my booking had been changed from the room I selected during online check-​in. This wasn’t a deal breaker but made me question why I bothered to check-​in ahead of time as was recommended in an e-​mail I received the day before.
The front desk called in the middle of the night to request my credit card, as they had apparently not taken it when we arrived. She demanded I come to the front desk right then or she would send up security. I opted for her to send up security, as I saw no reason why we could not settle this in the morning.
Breakfast is usually the highlight of a stay at am Embassy Suites, but at this location the lines were astronomical (only one short order cook), and the food was sub par.
Overall service was lacking. I was surprised to find out they had no bellhop or staff to assist with luggage, especially for such a seemingly busy hotel.
**Edited to one star because embassy suites charged my card twice for this stay. They claimed that the first charge was only an authorization, but my credit union confirmed that both charges in fact cleared my account. I am having to contest the charge and it is a huge pain in the ass.

From staying at red roof all the time this place rocks! I can never go back! The service was great, food was delicious, rooms are huge, pool, gym, and computers it seems like the motherload of hotels. The décor is also really up to date, and at night the lobby is beautiful. My only complaint is I wish there was a staircase that went to each floor, the elevator made a weird beeping when I was on it I got freaked out and jumped out before the door closed and was scared since, lol. But besides that great!

Complimentary Breakfast and happy hour with a friendly staff makes this a must stay location when working or visiting the Troy/​Auburn Hills area. The beds are comfortable and the room sizes are spacious.

Overall great place to stay. Rooms are big and a bit outdated but the bed was one of the most comfortable beds I have slept on not to mention they give you king sized pillows! Breakfast was your standard Embassy buffet with an egg chef, happy hour was great with 3 free drinks daily and staff was friendly.

My family and I went back to Embassy Suites Troy location using the free room gift certificates we used from the negative experiences we had in January. Once again this place was packed. I get why. Reasonably priced larger room, free breakfast, (If you can get through the heard of people taking advantage of it), and 3 free drinks during happy hour.
But what I’ve found after all my stays is that this location gives the illusion of a high end hotel, but it’s run like a Days Inn. And truth be told this may not be the employees fault. More so an issue with being under staffed.
Yes you get 3 free drinks, but you may have to wait 3 minutes for each one. They have a huge lobby area and only 2 folks behind the bar. The line was up to 10 people deep and doesn’t move fast.
We ordered a pizza to the room and called the front desk for plates and napkins. We were transferred to the kitchen twice with no answer. On the third call the front desk said they would call the kitchen. Twenty minutes later we tore off the lids of the pizza boxes and used them as plates. If you don’ t have the staff to run up plates just let us know and we would have come down… Don’t make people wait 20 minutes.
I am happy to say that they did clean the scum off the top of the tiles of the pool. That said it was over chlorinated and they are poor with restocking the towels so bring one down from your room if you want to ensure you get one.
My family has decided to find a new location for our weekend get a ways. This location is good in a pinch, but the bad service just added up to be too much.

I have been staying at this hotel all week. While it might be the perfect hotel for someone on business, I have had some quibbles with my stay. First, a few good things:
–The breakfast is decent. The omelette guy can flub your order if he is busy and it can be hard to find a table, but the variety and nice attendants make it a good experience.
–The rooms are very clean and I love having two roomed suites as this means when my baby is sleeping I don’t have to tip toe around him on silent mode.
The bad stuff:
–TERRIBLE wi-​fi. It doesn’t work at all in the bedroom and drops randomly unless I am sitting at the desk right next to the door.
— Unexperienced staff. I’m just guessing on the «unexperienced part» because of questions I asked (for example: regarding lunch being served at the in-​hotel grill) where one particular girl told me she «didn’t even know if it was open yet» when it had been open an hour according to the sign and I was wondering if someone was around to serve me. Also, waitress I eventually got was clueless. I think she was training, but the girl training her was just as bad and left me sitting there once done with the meal and my card ready to pay for fifteen minutes. There was only one other table.
–Which leads me to: understaffed. I witnessed a business man today ask the same receptionist if anyone was available to take his lunch order. I would avoid eating here actually, except for breakfast, the soup I had was awful. I don’t even think they should offer lunch.
— No free coffee.
–No room service menu, but it is mentioned as something you can get and I did see a room service tray in the hall.
–Rude to me when I requested a bottle of water… something EVERY OTHER Hilton I have stayed at has happily supplied me with. My husband and I are Gold members (we will be Diamond members) after this stay and you would think that for such loyal customers they would cheerfully hand over a bottle of water… especially to a woman with a baby.
–The prices in the little «market» are ridiculous. It was $ 10.00 for a mini frozen pizza! I thought I would find something there for lunch today, but alas, I’m not made of money.
Neutral point;
— There is a manager’s reception every night where guests can get three free drinks. I don’t drink, but the drinks my husband gets are good he says and the snack selection is a nice touch. However, I feel like they skimp on other things a hotel should provide (coffee, affordable snacks or maybe just a real vending machine) in order to host this event. Like I said, this is the perfect hotel choice for a business person… not so much for families or someone who is expecting a typical hotel experience.
I would be more inclined to recommend this hotel or give it a higher rating if the people I encountered (minus breakfast staff) were not so rude and uppity. My son doesn’t cry when we are out in the hotel, I look put together and «normal,» so I cannot understand the «treated less than» experience I’ve been having while interacting with them.

All around — great. I hope to travel to the area again so I can stay here.
The room was nice, with a great view.
The free breakfast I really enjoyed. They had a nice lay out on the buffet with a great omlette station!
There’s a nightly manger’s reception happy hour with free drink tickets. It’s a very popular place, in the main atrium next to a decent restaurant.
I can’t really complain… 4 solid stars!

Bargin with free breakfast and free cocktails. Rooms are very clean and all hotel staff are friendly and professional. Hilton is my primary hotel for a good reason!

I stayed at the Embassy Suites in Troy a total of nine times when traveling to the area for business a few years ago — the client I was working with had a corporate rate at this hotel so it was the lodging place of choice.
I’d stayed in a couple of other Embassy Suites hotels over the years but this was my first time really attempting to make a ‘second home’ out of one.
The location is your typical suburban office park with nice landscaping, but it’s far enough removed from the really busy areas to be relaxing.
The lobby areas were O.K., with wall mounted TVs tuned to news and/​or business networks, and there’s a bar/​dining area on the ground level. Everything was clean and appeared well-​kept. Check-​in was always friendly and prompt.
The rooms were nice — as in other Embassy Suites hotels, you get a mini living room area with a sofa and a couple chairs plus a desk. Bedrooms feature a king size bed. Both rooms had a 42″ flat screen TV with your basic network and cable channels plus pay per view. The only bad room experience I had was a noisy air conditioner that made a loud buzzing noise whenever it kicked in and kept me up most of the night. Other than that, however, this was a nice place to come back to after a day’s work or to spend a weekend at (as I had to do once during a go-​live).
Wi Fi was available for either a daily or weekly charge and was always reliable. A complimentary copy of USA Today was left outside your door each weekday morning.
Room service was available and the food was decent. However, I soon got burned out on it – you can only order from the same menu so many times. Fortunately, there were plenty of other dining or carryout options nearby.
Nice hotel — I enjoyed the stays I had here and it would definitely be at the top of my list if I ever had the occasion to be back in the area.

Well, they dealt with my brother (Kevin C) ordering a microwave burrito (from the lobby convenience store) at 1am and then being quite disgruntled that they did not provide a lobby microwave (only in the rooms)…so, points for that.
This was our home base while staying in the area for my cousin’s wedding… I assume they do a lot of wedding blocks, and they do it pretty well with the reception shuttling, free breakfast, managers reception and big «suite» rooms that can accomodate different groups of folks.
*It’s tucked away a bit, but just follow the signs off Tower Road and look for the tallish building. Ample parking, of course.
*Very close (not walking distance, but close) to Somerset Mall.
*The «Managers Reception» from 530 – 730 is high quality with complimentary beer, wine and spirits. I’d avoid the snacks though — def trucked in from Costco or Sams Club :)
*The breakfast spread is quite large (and made hot/​fresh) but feels more like a cafeteria on the weekends due to the masses. The lines are long. I’d actually rather pay and just have a nice meal, but c’est la vie… it is here and it’s pretty decent. Particularly liked the coffee options —which were always full and made fresh, so more points for that.
Our rate for the wedding block was about $ 115/​night. Not bad for late summer and it having one king bed and one pullout couch + suite + breakfast + happy hour. I’d stay again if I ever needed a room in the area…

Recently stayed here for a wedding. The AAA pricing is better then the wedding rate for rooms. Aside from that I enjoyed every aspect of our stay. Free Wi-​Fi, complimentary breakfast (not just continental it’s a full breakfast buffet), free happy hour 5:30 — 7:30, pool/​hot-​tub, gym area with Precor equipment and dumbbells up to 50lbs.
Very nicely decorated lobby and atrium area. As far as I can tell the rooms have been renovated pretty recently as they have modern décor and newer furnishings as well as flat screen LCD televisions. The two room suite style room makes for a nice comfortable stay as well. Would definitely recommend and not hesitate to stay here again.

My room was great.
The free breakfast was great.
The free nightly happy hour was great.
The staff was friendly, the location convenient.
All around — great. I hope to travel to the area again so I can stay here.

My husband and I were just wanting a night away… After reading reviews… We ended up here. Very clean. Bright red furniture was cool. Managers special party even on a saturday was nice… (free drinks and appetizers from530p — 730. We went round 645 and it was busy with guests… Appetizers were picked over… Did not have any… Nice big buffet breakfast in the a.m. Affordable king suite with attached livingroom was nice for $ 109 on a week night. Snack pantry VERY pricy. $ 2 for a candy bar. $ 2 for a small bag of chips. Lots of kids when we stayed… Overall nice tho.