Men’s Wearhouse and Tux

Very poor customer service! Bought a suit while on vacation in Chicago from Mens Warehouse for my sons wedding in early October. Bought the suit over the Labor Day weekend. The Chicago store shipped to traverse city store after alterations which was gonna be a two week process. Well two weeks passed no call from either store. I called the store in Traverse city no sign of said suit so I called the Chicago store and they said they shipped it to traverse city. Well a week went buy still no suit I called the traverse city store once again and they said don’t call us we will call you when the suit arrives great customer service… not! So no call from Traverse city store and told not to call them again I called Chicago store apparently the suit was sent back from the Traverse city store. Since I was told I would have the suit by Tuesday the 29^th once again no suit! Called Chicago again apparently it didn’t make the truck to be shipped out So my sons wedding is quickly approaching and still no suit which I paid for almost 4 weeks ago! Buyer beware Mens Warehouse only acts like they really care after you pay absolutely no customer service! It’s not just one store it’s two stores different states completely different markets however same problem. They work harder on their phone greeting than they do following up on their mistakes! I’m out almost 400 dollars no suit and a wedding in days! Thanks a lot Mens Warehouse! Never again a customer will I be and social media will hear from me about this for as long as I remember to tell everyone DONT buy from Mens Warehouse!

Probably a no brainer but credit where credit is due… My daughter is getting married in Texas in May and her husband to be sent me to Men’s Wearhouse to get fitted for my tux here in Michigan. In and Out in 10 minutes, answered all my questions very friendly and only 20 bucks for the down payment. Head to toe measurements and no one single problem… great stuff