MDU Communications

DO NOT USE MDU! Think twice about moving anywhere that is managed by MDU. Constant outages. Unreliable automatic billing. Zero customer service. Massive markups on service prices. Once they have your money they DO NOT CARE about you. You cannot get HBO GO or other streaming premium service through MDU (they will tell you that you can but DISH and HBO will tell you that you can’t). They have outright lied to me twice and have started to hang up on me whenever I call.

DO NOT MOVE IN! DO NOT USE MDU!
I’ve never written a Unilocal review in my life. But I have to write about MDU because it is the WORST service, of any kind, any industry, in any city, that I have ever experienced.
I am too tired to write in detail about how much I hate these idiots, because I’ve been on hold for over an hour waiting for them to take my call.
I have spoken with them over 15 times in the last 3 weeks trying to get a technician sent out here to correct all the mistakes they made when they supposedly set up my two TVs, even though they only left one remote, didn’t set up DVR, and didn’t set up HD.
Yet they gladly took all my money up front and have me set up for auto pay so that they can keep taking money even though they’re too incompetent and stupid to get the job done correctly and quickly.
If you hear the word MDU, please RUN!!!

BEWARE!!! If you are moving, first find out if the place (Apartment/​Condo) has MDU. If they do… don’t move there. If you have to save more money because, MDU will try to take it all. The biggest rip off I have ever came across. I have been treated better by Car Salesman.

beyond the worst! Building in Chicago has not had internet or tv for two months with the odd exception. Every time we call we are given a date two weeks away. If they come we haven’t seen them and the situation has never been corrected. No one is concerned or in the least bit helpful. Really quite the worst customer service ever experienced.

Do not move into an apartment serviced by MDU. The service outages are frequent and the technicians availability is awful. Minimum 5 – 7 days to have an outage resolved. I live in an apartment building that has an exclusive contract with MDU and my service has been out 5 times in the last 8 months. That’s more than I’ve had with any prior company in the last 20 years. If you have the option, stay away.

This company is a rip off– Amazing how there required charges work. They have an exclusive agreement where I’m planning to move, so I cant use any other provider. I am seriously looking at canceling my move. Horrible company

Ok so I need about ¼th of quarter star for MDU Communications. The apartments I live at have a contract with MDU Communications, and they have the worst customer service of all time. Let me make a list of everything that has gone wrong so far:
1. Their customer service reps do not know how to transfer a person to a dish network representative. They transfer you back to to their main automated menu which gets annoying.
2. Their customer service reps have to call dish network for you to make a change to your service. They put you on hold and call dish network, they provide a password, and then they speak on your behalf. I should be able to call Dish Network on my own.
3. The accounting department at MDUC forgot to bill us for October 2011 by accident somehow, and the customer service rep was only able to tell me she does not know how that happened since she is not affiliated with that department. The customer service reps at MDUC love to throw the blame around.
4. I scheduled a tech to come out and hook up our HD receiver. He came out and hooked it up, and I signed a work order (November 2011). In December 2011 MDUC shut off our service for non-​payment. I called them and waited on the phone for 30 minutes. I talked to a woman customer service rep who put me on hold for an additional 25 minutes to talk with her supervisor about all our charges. I hung up, and she called me back. She said they turned off the service due to non-​payment $ 49.99 for the service tech to come out. There was no charge on the work order I signed, and the customer service rep who scheduled the tech to come out said we would not be charged for the tech to come out. They did not even have the courtesy to submit a bill for a $ 49.99 payment. They went ahead and just turned off the service. Way to piss off my gf you idiots!
5. Whenever you call MDUC you will wait at least 30 – 45 minutes to get someone on the phone who does not know how to help you. Their customer service definitely is not world class.
6. Before we hooked up our HD receiver the customer service rep said it would be additional 10 dollars a month for the HD channels and that is it. In December 2011 they said there is an additional charge of $ 11.99 to rent the HD receiver which they did not tell us in the first place. This is bad communication.
7. We asked MDUC to give us the Bay Area Hockey channels in California. They recommended the CSN Bay Area package which included the San Jose Sharks when they play in the Bay Area. Go figure when we tried to watch the channels which they said would work, it said blacked out 100% of the time.
8. When we called to cancel the Hockey Channels (CNS Bay Area) they said they removed the service, and we would not be charged for it in Dec 2011. When I called MDUC (after they shut off our service for a non-​payment they did not even submit a bill for) they said we need to pay for the Hockey Channels. I said I cancelled this at the end of Nov 2011, and the customer service rep said «Oh now I see where it is written in the notes.» I dont think the customer service reps at MDU communications know how to read either. I think MDU Communications is a company which can be run by a group of 5 monkeys since they have a higher IQ than all of the customer service reps at MDUC combined.
9. MDUC does not even list the packages of channels they offer on their main website. If you don’t believe me go check it out:
Overall Recommendation: Get rid of MDU Communications, and go with another company for your television and HD needs. You will be much happier in the long run and you will probably not end up getting a divorce!
Thanks,
One pissed off customer!

It’s hard to know where to start with what’s wrong with this company. Their customer service is abysmal, their service is unreliable and prone to breaking down. Technician visits are difficult to schedule and often do not actually result in the problem being fixed. On top of everything, they are expensive. Sadly, since they own the contract on my apartment complex (Waters Edge Apartments in Georgetown, TX), I can’t take my business elsewhere as I very much want to do.