Mdu Communications

I just move in to a property and the condo come with MDU, I called them we make an appointment for the installation, then the technician called me the same day of the installation telling me that he can’t do anything because they are out of equipments… that was 2 WEEKS AGO. I still waiting and keep calling, and they said the same answer, «we will contact you as soon we are ready to make the installation…», DIRECTV is a decent company… how can they support this Bad Company?

The worst customer service ever. Call and expect to wait 15 — 30 minutes for them to answer. 6 appts to get 1 TV working. And they dont care. UGH!!!

Worst company I have ever dealt with. I am pushing my association to non-​renew the MDU contract going forward. The only reason they are still afloat is because of these large condo contracts. They have terrible customer service, poor internal organization, and are incapable of processing orders in a timely manner.

I cancelled MDU because they were billing for services not being provided. they admitted the wrong, but were not willing to give credit back dated to the installation.
I returned their modem, was 100% paid in full, when all of a sudden they decide to back bill me some more. Crimes were committed folks. they may be small ones when looking at it on an individual basis, but multiply by the thousands of unsuspecting victims and were talking millions of $‘s. Class Action people !!

HORRIBLE Company. Closed my account with them with $ 0 balance at the end of October. This weekend I get a charge for $ 400 for not returning equipment. I returned the equipment and called them back with the tracking number to prove it. I was put on hold, then the agent returned to tell me that they in fact had my equipment and would issue a refund. Called back today to check on the status of my refund and confirm the card they were putting it on — they have the right card number but the wrong type of card!
Unreal…No difficulty falsely charging me $ 400, but its a project which takes days (plural) to credit me back.

MDU is the worst company out there and I would give it ZERO stars if I could. I do NOT recommend them at all. Their support is awful and it’s nothing but going around in circles with them. If you can avoid them, I would. Never again will I live in a building that makes me pay towards this service.

I hate this company, with the fire of a thousand suns. When I first moved into my building I was instructed that this was the only company I could get for cable. Mdu charged me double the cost of what direct tv said they would charge and I had to pay them 400 dollars to install these crap boxes. Since my installation I have had so many problems with the service. About every month have of my channels don’t work and I get errors and problems recording all my shows. According to the technician, sometimes the signal gets weak on my floor. Excuse me? I can see the sears tower from my building but I can’t get a satellite signal on my floor? Everytime I have his problem I have to spend an hour on the phone just to schedule an idiot repair guy to come out. In addition to the shit service, there is a problem with their hardware in the building that is causing inummerable problems with my AT&T internet I pay for. I cant get either company to fix this problem. Im at my wits end. Since AT&T is the only Internet I can get besides a horrible mdu product. I work from home and am a full time student and it is the worst experience and product I have ever had. Initially I thought the money I would save from switching from Comcast would be worth it. I would pay comcast anything to get their service back. I’m tempted to move to never have to pay the sob’s again.

If I could give them zero stars I would!!! This is the WORST service I have ever had. The TV is slow, often goes out, and my HD channels, which I pay extra for, dissapear for weeks at a time. If you want to watch a movie Saturday night, you better think about it on Monday and start dowloading, because that is how long it takes to complete a download.
If you decide you want to cancel or add anything during your time GOOD LUCK. Customer Service is IMPOSSIBLE to reach. I called 4 seperate days and waited over ½ hr each day… I finally had to hang up because it was wasting all of my minutes and affecting my work.
This is the WORST TV service and I do not recommend it to anyone.

So I just had my service appointment this last Saturday. The gentlemen sent over to assist me in my TV problems, was super nice, and very very helpful. MDU is keeping their one star, if only Unilocal allowed for zero stars, because when James, the technician, called in to MDU for information about my account, they were even rude to him… COME ON!!! Get your act together! It’s just sad to see people fail so badly at what they do for a living! If you are remotely interested in utilizing MDU Communications’ services, DON’T! Avoid them like the plague!

So I tried contacting MDU this morning. They disconnected their 866−286−9638 number. Now you can’t even contact them. I am Sooooooooo glad that our buildings contract is up for renegotiating because I am definitely going to let the board know about this.

My apartment building in Chicago contracts with MDU. I wish they wouldn’t. 1. Everytime I’ve called about an issue, I’ve sat on hold for an hour. Half of the time I sit there, I’m wondering if thye are even open because there isn’t any message for buisness hours. When I asked the hours of operation, they say 24 hours, but if you call after 10pm, the phone automatically hangs up on you over and over again.
2. the operators don’t know anything about their job. No work order number, no answers about how long it will take for something to be repaired, etc.
This is a horrible company, and with practices like that, they will not be in business long.
Thank goodness!

Been using Unilocal for a long time; finally found a company so awful that I got over my laziness and made an account so I could share my experiences. MDU is the only cable company that services my building. I have not been able to get my Directv to work since September 9^th, 2011. It is now October 31^st. Took them two weeks to get someone out here to fix it after my first call, I’ve paid every bill on time for year. After tinkering for a little the problem seemed solved, unfortunately it wasn’t. 3 – 4 more visits later still no tv. Last week I called only to be put on hold for about 20 minutes. Then was told that they couldn’t get on the line with their worker who was supposed to be at my apartment from 1 – 6, so she would call me back. Never got a call back, never saw the worker, wasted 6 hours waiting.
I would have cancelled a long time ago but, as I said before they are the only company to service my building. I’m moving out in December so I guess I’ll have to try Netflix and rely on friends to watch football.
Terrible, terrible company.

Maybe the worst customer service of any company I have ever dealt with. If you have a choice, which you probably don’t, don’t use them.
Here’s what happened: I received a bill stating that I had until Aug. 24 to pay. I paid on Aug 23. On August 29, I receive a notice from a collection company. MDU referred me to collection even though I paid within the time they gave me. So I called MDU. After waiting the usual 15 or 20 minutes on hold, I got through to a customer service rep. She apologized and stated that someone at MDU would contact the collection agency to correct the mistake.
The next day, I get an email from MDU’s head of marketing. No apology. He wants me to email him with the dates that the collection company contacted me — with no explanation of why he needed the information and no explanation of why he couldn’t get that same information from the collection company.
When I replied (granted, in pretty strong language, but keep in mind I was still pretty pissed off from getting reported to a collection company for no good reason) that he could get that information from the collection company, he writes back «it’s a simple question, when did they contact you» etc. Give me a break.
Not to mention that when I was calling them to facilitate the installation of my cable, I waited, over the course of two different phone calls, on hold for at least several hours, without anyone ever picking up. (Since then, it hasn’t been as bad — but it still hasn’t been good.)
And, despite three requests, they still have yet to confirm that they contacted the collection company to let them know of the mistake — which is necessary to prevent the collection company from reporting my account to the credit rating cos.

Well, EVERYONE else is piling on MDU with their cable company gripes. Which is fair — but take note, gentle Unilocaler, that every communications company on here has almost nothing but complaints.
I think the happy customers simply don’t bother to write. So here I am, a generally satisfied MDU customer writing a rebuttal to the complaints.
No, they aren’t doing anything special, but nor have I had problems with service or picture quality. I should note that my neighbors in this large condo building are broadly dissatisfied with MDU and nearly got them tossed this year. MDU did get a reprieve when competitors were not able to offer much of a better price.
My only complaint is that I can’t get my DIRECTV bill electronically since MDU is the provider. But this is really DIRECTV’s problem, and they are welcome to pay for mail until they get it together.

This company is only still in business because they have a monopoly on specific apartments. I, like all of their customers, have no choice in ISPs other than MDU because the building contracted with them. All I could do is hope and pray that every comment I saw was just internet hyperbole.
It’s not.
The customer service is horrible. When I first called to sign up for the service, I had to inform the rep that they offered 3 different tiers of service (1, 3 and 6mbps) and I was ordering 6. After a week of terrible speeds, I called support and turns out the rep STILL set me up for the 1mbps package, and this was eventually corrected to 6. Turns out the joke was on me because actual speed caps at 3mbps at 4AM, and is around 1mbps or less the rest of the time.
It gets better. I set up autopay with my credit card when I first signed up, and payments have been timely pulled from my card every month, but never received an actual bill until 4 months later. They emailed me a PDF with scripting my anti-​virus blocked, and it contained link to a separate site that I had to log into, then download something ELSE before I could view my bill. It was a multi-​step process that took about 20 minutes (partly because of slow download speeds, mostly because of the senseless arcane process you have to go through).
At night, I cry myself to sleep looking at the Verizon FIOS map that’s offering 18 times the speed I’m getting for the same price. I don’t even bother setting my Droid up to use Wi-​Fi when I’m at home because 3G is faster than this. I can’t watch Netflix without 3 minute «intermissions» of buffering.
One item for the PRO column: I’ve managed to quit World of Warcraft because I can’t even play it without lag ranging from «noticeable» to «utterly unplayable», which is why they get the one star.

I can’t believe this company is business. Honestly. I’ve had to deal with them about 5 times now. I can’t STAND them for the following reasons: A) I keep getting bills I shouldn’t; B) They can never get my cable to work right; C) They have no idea about their relationship with DirectTV; D) They’re just plain rude! I’ve had people on the phone tell my I’m lying when I say my cable isn’t working… uhhh, the image isn’t showing up, what more do you want?; E) They say they’ll call you back and they don’t (luckily I had a friend who worked in a call center who knew that trick).
I would vent about all the details but I’m too angry right now to type them out! Honestly, I don’t mind when there are some issues here or there with the service (like our bad AT&T internet) but when you’re rude, accuse me of lying, charge me without telling me and don’t call me back, I write you off.

UPDATE: MDU is still awesome. On the 9^th (literally 9) tech support visit, they were able to get DirecTV working on 1 of my 2 receivers. Good news is the internet is still blazing fast at 2Mbps down and .2 Mbps (literally .2) upload. It’s actually faster to tether through my cell phone. I called them to inquiry about upgrading my internet, and they said I just need to upgrade the RAM in my computer. Enough said.

This place is garbage, I want to upgrade to an HD DVR, and they want to charge me for a whole other box for $ 199, dont do business with these people are a ripoff, there people and installers are not the nicest either, go with comcast, you sit on hold with them FOREVERRRRRRRRRR!!! Their internet only runs on 1.5mbps when comcast runs on 30, and at&T well over 10!

So, just got my bill for the month today (December 26^th) and it is due on December 30^th. REALLY? I have 2 days to send it? What if I was out of town? Luckily, I believe a law was passed in 2008 that says buildings can no longer have exclusive contracts with cable companies. You bet I’ll be looking into this on Monday. I have a gut feeling that if this law has passed, I, along with everyone else will finally switch, making MDU services no longer a necessity.

They have a monopoly on my building and that is the ONLY reason I have them. They are awful!
Service is slow
Price is expensive
Customer service is non-​exisitent
There is no online pay
They send the bill less than a week before its due
They are rude and inconsiderate (calling when there is a problem and they will say it’s our fault… calling saying service is slow and they say thats typical… really over 15 mins to download a song???)
Geez, if only we had more options…