Mitigation Emergency Services

some time ago i contacted Mitigation Inc. for an estimate on some mold remediation work. they asked plenty of questions over the phone and the guy wasn’t even all that friendly over the phone. i submitted a mold inspection report, which i sent to two email addresses they provided. never heard from them again. thanks! great way to run a business. we took our money elsewhere.

We were very pleased with Travis and his team. They were fast, respectful, and very clean. We had water damage from leaks in our piping and they acted immediately to start drying out the drywall and assess the damage. I really liked working with one company who handled all aspects of the project — water damage/​drying, plumbing repairs, reconstruction, painting, etc. and billed insurance directly. I would definitely consider using them for general home construction projects — they know what they are doing and do quality work.

Recently I called them for some water damage at my Redondo townhome. Fast service. Nice workers. Dependable. Travis took the headache out of dealing with the insurance company too. They happily guarantee their work. I could tell they are a good, reputable family company. I highly recommend Mitigation Inc.

I’ve used Mitigation twice!
Once for a flood damage. and again for asbestos removal.
The supervisor, Travis, cleaned up my unit perfectly during the flood, then went down to do the work in the unit below mine so they wouldn’t sue me for water damage. His expertise was a life saver.
They do all work in house, meaning no sub contractors!!!

Be very careful dealing with these guys. Called in the morning yesterday about a plumbing leak and told the guy who answered the phone I was looking for quotes and NOT to begin any work until I was contacted.
A couple hours later, I get a call from one of the other companies I called saying they were told not to bother by the «contractor» on-​site because they were already starting the work. Furthermore he had my tenant sign something taking advantage of the fact that she speaks japanese and didn’t know what she was signing.
At no point did anyone from this company call me to go over numbers, and to have these guys telling people I had already hired them shows how shady they are.
When I get Travis back on the phone he immediately goes into scare tactics of, «You have mold, it’s dangerous you need to act quickly.» I told him I wasn’t happy that they started the work without calling me and told the other companies not to bother was not their business. He then apologizes and asks me what I want to pay them for their time up to this point. I told him I wasn’t liable to pay him a dime. Then he goes into an attitude and tries putting the responsibility back on me. After a 10 minute conversation he still hasn’t offered a price for the work and continues avoiding any conversation about what it will cost. No determination is made on this call and we agree to talk later as I had a personal issue to deal with.
A few hours (7:30pm) later we talk again. This time, I’m trying to take a calmer approach. That maybe my anger of the earlier tactics were misplaced. We have a rational conversation, but he can’t help but use the scare tactics. He cuts the conversation short by saying he has another customer he needs to deal with and he’ll call me back. Still no quote.
Now another call @ 10pm and he finally gives me a price of $ 2500 – 3000. Just to deal with an 18″ square section of drywall. This is not what I’m expecting to pay.
Fast forward to this morning and I start making calls. I get a legit company out and it turns out it hasn’t turned into mold yet and the guy treats the area and won’t even charge me. A drywall company will be out Friday for $ 550 to fix the damaged area, texture and paint.
He’s got some good reviews, and maybe their work is legit, but I WILL NOT reward tactics like this to earn my business.

I had another slab leak six months after my first one. The first thing I did was call Travis and his team at Mitigation Inc. Within a week they fixed the pipe, got city permits and reconstructed the area.
They are true professionals and took the time to make sure to make us feel part of their family. Don’t was your time shopping around, Mitigation Inc is the best company out there.

I agree completely with the review that S.R. wrote about this company and Travis in particular. I called them in an emergency situation, was quoted a price and they started working. The work itself was clean and professional and they seemed to do a good job. When the bill came it was several times larger than what I was quoted and Travis mentioned that insurance would take care of the difference. Well, insurance was able to cover some of it and then Travis started to come after me for the rest. It was a very uncomfortable situation in that I believe I was pressured to pay more than I would like; the insurance company paid significantly more than they needed to and all for something that took a few days to fix (I won’t even get into what I think is happening with the insurance companies). Mitigation Inc. and Travis are shady and I highly recommend going anywhere else. This was an awful experience and one of my very few Unilocal reviews.

We have used Mitigation for everything Home Improvement. From new pluming to new kitchens and bathrooms. Appliance repair? No problem! Every person we have dealt with have been so nice and professional. Cost has always been what was quoted! We will continue to use Mitigation in the future if needed. And, if we ever have a negative experience, I am certain that Travis will step in to make sure we are happy and satisfied!
Highly recommend!

What I really liked about Mitigation Inc and Travis in particular was that they took ownership of the issues, kept us updated, and always followed the game plan that we discussed together. He treated our home as his own and often came out to visit and check his workers performance. The contractors he worked directly with were good. Most important of all, he had the expertise in determining the source of the issue, fixing them and then put everything back in a professional manner. It was never any «ifs»,“buts” or arguments which made the process a lot more efficient and straight forward. I will use Travis and his team again in the future and if anyone is looking for professional help he is a great option.

My business needed a plumber to come out to clear a clogged drain and Mitigation was the only company in the area that said they can get to my business in less than 45 minutes. Although the job turned out to be a little more difficult than I expected, the crew at Mitigation took care of it in a professional manner and had great customer service. The staff stayed longer and did not stop until the clog was cleared. Not to mention I did not to pay a penny more than what they estimated. Thank you Travis, Alfredo, Daniel and Tio for your quick response and dedication to getting the job done.

Mitigation inc, is a very professional company who does great business. I called them for a plumbing issue and they arrived promptly and fixed the problem in a timely manner.

I called Mitigation, Inc. at 8 pm one night after finding water on my
kitchen floor.
Wherever I stood in my kitchen, I noticed water coming
up through the grout lines.
I spoke with Travis, the president of the
company, on the phone and he had few workers at my house by 9 o’clock
that night.
From the first contact, I was impressed with their professionalism.
The two guys that showed up at my house were very courteous, professional, and evidently experienced. They didn’t waste anytime
setting up the initial mitigation process and managed to answer all my
questions to my satisfaction before leaving in a few hours.
The next day, Travis came over to explain the process of restoring my
home to original condition. I knew I’ve called the right person for
the job and felt lucky to have his company handle the insurance
matters; I learned that Mitigation, Inc. has over 30 years of
experience in this field of business.
As with any construction, I also had a few issues with the work. But
to my surprise, every time I’ve mentioned the problems to Travis, it
was taken care of without any noticeable displeasure from him or his
employees. It was a very refreshing experience as I’ve had unpleasant
experiences with other contractors in the past.
Though I was initially hesitant about recruiting the services of
Mitigation Inc., I have to say that I’m overall pleased with my
experience with Travis and his crew. They were timely, professional,
and courteous, and I could not be more satisfied by the end result.
Thank you Mitigation, Inc. and Travis for all the hard work. The end
results are great and above my expectation.
Great job! You have a customer for life!

We have used Mitigation Inc. two separate times and have been happy with all of their services. We have had a major water Pipe Burst in our Slab and another Water Pipe Burst a couple of years later. Mitigation Inc. with Travis handled everything from start to finish with the complete repair of our rooms from the damage. They did such a good job, we had them Re-​Pipe the entire home. The price was reasonable and we knew we could trust them to get the job done right. Mitigation Inc is our first place to contact when and if we have a need for repairs & restoration of our home.

This is the sort of company that makes you doubt every plumber and every contractor you hire. They claim to work 24 hours a day — but not at 8 pm at night.
I was desperate so I kept dealing with them. Big mistake. They showed up possiblly around 9:30 am and didn’t tell me they were on site as they said they would. After they left, I called for a bill. They refused despite four requests to provide a bill. What they did at site remains unclear to me. Each call from this company comes from another phone number. Conversations with Travis produce alarming comments that the entire plumbing of the house is about to blow up. How would this company know since no camera was used to look into pipes? Or was it? Unclear. The last conversation comes when Travis calls at 9 pm! Really? is that when you do business? More inflammatory comments follow. I’m Mickey Mouse like his sister in Orange County, he says. … I finally got a bill but only after being told that I should really replace main. Ok, I say, could you write up an estimate? Oh, Travis says as we are now moving past 9:15 pm, that’s too much work. Well, I say, about how much would that be? Travis says $ 15,000. The logic here is insulting: he wants $ 15,000 but doesn’t want to write up an estimate because it’s too much work. Furthermore, similar work I recently paid for at another site cost less than one third. Travis blows hot air and whatever work he does, he is unwilling to explain what it is. STAY AWAY!

Wish I could give them –5 stars. I called because my landlord refuses to call a professional mold company to fix a mold problem. My landlord wants to clean it off. I was calling for simple advice «Is it safe to have the mold cleaned or not» the man on the phone refused to help me. He said he won’t tell me anything and if my landlord won’t call, then I need to figure out what to do. Don’t use these people.

I only gave them one star becasue there doesn’t seem to be a way to give them no stars. I made an apt. for someone to come out to snake my drain and they called to say they couldn’t come which is ok; they said they would come the next morning. The next morning a man calls to ask a question and then tells me the price is different than I was quoted. He said he was a general contractor as if that was supposed to impress me. He was on a cell phone and I couldn’t hear him so asked if he could repeat and he said «No.» I asked again as I figured he didn’t hear me but he refused again and was very rude so i told him I didn’t want them coming out. I would ever call tis company again.

Company was sent out as part of home warranty to fix leaky tub/​shower spout.
Problem was fixed, no complaints.
Deducted 1 star for plumber arriving after appointment time window.

I had a major plumbing leak that destroyed ceilings, flooring and walls. Travis and his team quickly took action. Within the first two days, they packed out all my furniture to storage, fixed the plumbing leak and started the process of drying down the affected walls and such. Then they went to work removing mold. After, they installed new wood floors, dry wall and painting fit and finish. Their guys are top notch, they showed up every day and worked very hard to deliver excellent results. If you ever have major water damage and need a one-​stop-​shop that deals with plumbing, dry down, mold and the actual repairs to walls and flooring you should contact them.

Only used this company since my home warranty plan assigned my service order to them. Complete circus. They sent a plumber that barely spoke English. I had to explain my problem to three different people in their company. And then they lied to my warranty company about coming out twice to assess the problem. Stay away. I know I will, they are now blacklisted from my plan from ever being assigned as a service provider.