Daltile Sales Service Center

Please stay away home owners or come with your contractor, this is a place that services contractors we don’t need dumb home owners with dumb questions taking there time and ours time is money, go to home depot please!!!

I got there and I had so many questions. So I can remodel my bathroom. It is too bad their service is not good. Instead asking me if I need any help, they decided to take coustomer that came after me. They were older couples and one older lady with tiles in her hands. They decided to help these people and I was ignored completely. I will never come back and I told my plumbing and construction guys.

I went there this morning with my daughter to look at tile for a bathroom remodel. We were the only customers in the store. nobody said «hello» «can I help you?» nothing. We could hear several guys speaking Spanish at the counter, and since I speak Spanish, I knew what they were saying was not appropriate and directed towards us. As we made our way to the counter, one employee was making rude facial gestures towards us and there was still no offer of assistance despite the fact that we had been in there for at least twenty minutes. As we turned to leave, one of the employees asked in a rude tone if we needed help. I said «no» and we left. I will never step into that store again or purchase any of their products.

I had purchased several bags of grout after discussing possibilities of a few colours with the salesman. He said I could take them home, choose the one that worked with the tile and return the reminder, even though they have a «no return» policy.
I returned the bags, with a value of about $ 30 of the grout we choose not to use. However, they refused to accept the return – even though they had earlier said I could return them.
I have no patience for businesses that treat their customers with rude disdain. I have to conclude that the salesmen lied to me at the time they happily sold me excess grout knowing I would only choose one colour and would be stuck with the rest.
I will not return here for any additional needs and cannot recommend a company that has gutter ethics as they do.

I called the store the Monday before Easter to inquire about the hours on Good Friday. I was told they would be open until 4pm. I got there at 2:15 and the place was locked tight. There was no note or sign on the door explaining why they were closed early. I called another branch and after speaking to a staff member named Pepe with the IQ of a soil sample, and the people skills of a hyena, the manager told me that the store SHOULD NOT be closed.
I had driven 25 minutes to get there. This is one of the reasons I wanted to know the hours.

They promise to call you when delivery arrives from orders coming from out of state, but two out of three times I have called them only to find that it is sitting in their warehouse. The last one was paid second day air because I needed the tile fast and still I did not receive a call. People in business need to deliver on their promises otherwise it effects the rest of us trying to run a respectable business.

When looking for the standard tiles this has been a great go to place. Good size showroom with plenty of help.
It has been a while since I have been back but since we will need to redo our bathroom soon I will be anxious to see if I have a similar experience!