LUSH

Walked into lush picked up some products Some short girl with color hair came up to me try to push product to me, I am the type that looks around just does it own thing but this girl kept talking about this one and that one and this other two while I’m like okay cool thank you, they for sure work on commission, learn how to sell some other guy came out was hounding too and they are very aggressive with their pitch they need to tone it down a bit the product thanks for it self
bad customer service
Topanga location a lot better!

Lush is totally killing it. Their staff is perfect, the design and orientation of their store is perfect. Their products are exceptionally delightful to use.
Yes the price can be very intimidating for many of us that can’t afford a luxury car but as Simone who drives a shit box I can tell you it’s worth the extra cash.
I became aware two years ago when a gf gave me yog nog as a present.

Man oh man if I can give this place zero stars I would. I have extremely sensitive skin especially on my face so one of my girlfriends suggested that I try out lush, I responded saying I was nervous because my face is easily irritated with almost every NEW product it comes to contact with. She told me that I should try the face masks to start off with and that lush offers samples for those .
So today I went into lush and a tall black man comes to help me, I explained to him that my face gets very sensitive and I dont feel comfortable buying the whole container because of that reason. I also didnt want to waste money buying a whole container incase my face reacts badly to it. Also since its my first time here that i would like to start with a sample of the fask mask to see how my face reacts to their products, I told him that if I like it I would come back to purchase.
His response threw me off because he was very short and rude and said he cant give me a sample. I said you cant ever? and he said yeah well you can’t get the full benefits with just a sample and that he can put some on my hand to try. Before I can respond one of the coworkers, A girl with short colored hair wearing a beanie, butted in and i felt very uncomfortable because i felt teamed up agaisnt. She said yeah buy the whole container and pulled it out to show me… so i walked out with nothing.
Let me just say whats the point of asking for a sample if I have to buy the whole container anyways? I understand that they need to make commission but lying to a customer is a lack of character integrity considering my girlfriend gets samples from them often… The skin on my hands is very different than the skin on my face and how will i be able to access if their product actually works within the 2 minutes I’m there?
It just doesnt make sense and I am very unhappy with their customer service and how they approached me. Lush definately needs to reevaluate their employees. I dont know if they discriminate agaisnt some customers, but I dont believe that what I was asking for was unreasonable

Lush at The Oaks is definitely my go to Lush. Employees such as Catherine and Skylar make my shopping experience a hugely positive and fun one since they are extremely friendly and informative. I’ve been visiting this shop for over a year now and my visits get better every time I visit! I still definitely recommend visiting Lush at The Oaks!

Skylar helped my kids and I pick out some last minute gifts. Awesome service. Great place with tons of labeled vegan options.

I hate driving to TO because of the grade, but I think I’m going to start making more visits because of this store. It is amazing; I’m like a child at a candy store. Everything smells amazing and I like that it is all natural and nothing is tested on animals. Additionally, the service is great! Every employee is very friendly, pleasant, and helpful! You’re almost always greeted and everyone is so attentive, which is great because there is so much stuff. Don’t be afraid to ask questions! Literally, all you have to do is ask for anything for any part of your body, and they’ll bring it out of the hole it was hiding from. They also do a try before you buy thing there with free demos and take home samples of product so definitely ask an employee to take advantage of that. Like I said, everyone is so friendly and helpful, but the best part of the visit was a blue eyed, black haired guy Im pretty sure I made a friend in. I think his name is John (obviously we’re not that close yet). Best customer service I’ve ever received :)

Good products, great customer service, I like the facial cleansers and face masks, they work really well, I have sensitive skin and my skin feels great after using there products, I will definitely come again and try other products!

I really love this place! I don’t have time to review all of the products I’ve tried but I promise you they’re all amazing. Skyler and Becca were very helpful

Lovely worker Madison pointed us in the direction of employee Benny, who was nothing but professional, caring, and informative. Our experience at this Lush store was unlike any experience ever. It was coolth. Benny was the jets! Thank you for the hand massages, and thank you for the memories. I now refuse to buy soap anywhere else! Customer 4 lyfe! … To be continued

This was my first time at Lush, great experience! Thanks ladies! The staff was friendly, informative and gave me all of the samples that I asked for with a SMILE! I will definitely be going back!

I love LUSH so much. I, like many others, started with the very popular bath bomb, but i became truly addicted to these products when I ventured into skin care… Not only is this an all natural, chemical free, cruelty free line, but the products REALLY work! My skin has changed dramatically and i am always looking to try more new products from them. I always spend $ 50 or more when i come in here, but its money i dont mind spending to feel good and love my skin. Not to mention the customer service is always fantastic. Going to LUSH is an experience, and my favorite one every month!

I just fellin love with Lush! I just had had (hands down) the best, most luxurious, relaxing bath I have ever had! My skin feels soft and moisturized from the amazing rose scented bubble bar and I’m the most relaxed I’ve been in months due to the dream time bath melt (also got some super buttery soft skin) I have a few bath bombs and some more bubble bar and bath melts to get through and I can’t wait to jump into the tub again and enjoy every last drop of lusciousness they have to offer!
Sales associate Rachel helped me pick out some amazing products all while providing me with a truly great customer service experience! She deserves a thumbs up, high five, a pat on the back (and maybe even a raise)! Good job Rachel and thank you SO much!

LUSH is a skin care lovers dream come true, and the excellent customer service you experience upon walking into the Thousand Oaks store is superb as they really want to hook you up with the correct combination of products that are in tune to your skin concerns.
Brett was our salesperson, he worked with myself as well as my friend asking up questions regarding our problem zones and testing products out on us.
I have struggled with Acne since I was 11 years old, always battling acne in my T-​zone, as a young girl my parent’s took me to a dermatologist who prescribed medications that worked wonders for many, but didn’t do a thing for me, in fact they merely dried my skin out, but the breakouts kept coming, the only medication that has ever worked for me was Acutane and I don’t like taking that because of it’s side effects.
As an adult, I’ve become very cynical when I hear the wonders of any form on anti acne miracle cures, I’ve tried about everything under the sun and with little to no results, some worked better than others, but in the end they all dried my skin out. Finally in my forties my skin is clearing up… ha ha, who has to wait until they are 42 to say that? I always was a late bloomer.
At this point in my life I’m of course looking to keep my skin fresh and vibrant, I know there is no cure for the eventual progression of age, but heck if I don’t want to stay looking good for as long as I can.
Everything made at LUSH is made with essential oils, no chemicals go into the products being used.
The prices are equally reasonable, I was shocked at how affordable it was.
I chose the Coffee Mask, and it’s just that coffee grounds, you keep it in the refrigerator, my face felt so alive after I washed it off, tight and clean, and dare I say Caffeinated! :)
Stop in, you won’t leave empty handed.
(For anyone who read my unedited review… I was typing an office email as well as this review, needless to say, you most certainly do not need to keep the Coffee mask in the hospital… lol.)

I am a very frequent lush shopper and own over 20 lush products that I continually refill and I always come into Try something new and expect to be treated at least decently! usually the employees are all very helpful (a little too helpful sometimes) but this experience im describing really affected me and hurt my feelings. I believe the manager in the store was helping me (gray hair and tattoos) and when I was asking her questions about a product I wanted to try she spoke to me in SUCH a condescending manner and treated me like a complete and total idiot for not getting the purpose of the product correct (which is why im asking in the first place???) I still ended up buying the products but I’ve never felt so mistreated by an employee in my life.
I was so impacted that I decided to write a review about this experience after months lol, hopefully things have changed.

The workers here are so nice & friendly and make you feel really welcomed! Even if no one comes up to you if you start looking at products eventually they will ask you something & personally if no one comes up to me I don’t get offended because I love browsing their items! Honestly recommend this store the staff & the amount of items they have in the store is awesome! :-)

Lush has really unique soaps that makes great gifts for girlfriends. I like that you can’t find them anywhere else and that you can smell everything before you buy. I love the fact they don’t test on animals too.

Just like everyone else, I love this place WAY too much. I never leave without spending at least $ 60 (last time it was $ 140! Eeeep!). My bathroom has been invaded and is pretty much only lush products, and I’ve gotten my boyfriend and brother into their products as well! They swear by the Kalamazoo beard wash. High quality products, and they always leave me feeling and smelling good!
My favorite products would have to be the twilight and sex bomb bath bombs, dream time bath melt, flying fox shower gel, R&B hair moisturizer, and the happy happy joy joy conditioner
Another note, the employees are fantastic. They really know what they’re talking about and go above and beyond to make sure leaves satisfied. It’s pretty incredible for a company to select nothing but exceptional employees… I wish more businesses ran like that! Then again, how could you not be happy when surrounded by all the wonderful smells and sample products?

Last Friday was my first time in an actual Lush store. My boyfriend previously bought products for me. This store is the bomb… BATH BOMB! I wanted everything! Brent was super helpful and knew about all the products. I bought 8 bath bombs, the Yummy Mummy body wash and the Ocean Salt face scrub!!! The face scrub is amazing! I’m an Esthetician and this scrub is at the top of scrubs I’ve tried. The Sex Bomb bath bomb is FABULOUS! My whole room smelled like a garden! I love this place and will definitely be back!

I have been to many LUSH stores, but this is my favorite. All the sales associates are friendly, NOT pushy, and always will help you find what you’re looking for. The store is much bigger than many of them, perfect for you to roam around the store to browse through all the products.
This is literally my favorite store.

Seriously I’m so addicted to this place. I had been to the one in Santa Barbara awhile back but never had the full experience. I had just grabbed something and left. Today was my first time at the TO location. The customer service is outstanding. The employees really took their time and showed me all the popular products, guided me on what they though I would love
And need. I left with a bag full of goodies and a big smile on my face. I will be back soon. :)