Apple Store

Wish I could give them no stars. Basically I was told by one clerk that they didn’t have what I needed and he offered no ideas of what or where I could go to find it. Kindof, no very rude. So I walked out then came back and asked a different girl if she had any suggestions… since I have gift cards to use. And what did she suggest … Well why don’t you use them when you upgrade … Wow …
Apple is quickly losing my business …
Thanks for nothing …

Wanted to shout out Race at the apple store. One of the best customer service experiences that i have ever had. My phones hard drive basically crashed this morning. I went in and was helped by someone else who stated they fixed it, but it crashed again 20 minutes later. When I returned Race was my genius. He literally tried everything to get my phone turn on and it wouldn’t. So he blessed me with a new phone. No questions asked. Despite the new phone, he was an overall great guy! He joked with everyone at our table, was lively, and you could tell he was a genunine people person. Something I appericaite during a time when I was

Never gonna buy any Apple product … Service sucks. they don’t back their defective products.

Plenty of people in red shirts standing around doing nothing. Every order or repair I run into nothing but trouble as if am bothering them to ask them fro help. I called from the hospital after being sick to let them know I would be in eventually and the kid put me on hold calling from intensive care. Not a brain in the store.

This time I had an appt. I showed up exactly at my appt. time and was seen within 5 minutes. Forget his name, but he spent a lot of time with me and was patient and answered all of my questions. Best to make an appt. if you know you will be coming.

Went into the Apple Store today around lunchtime on the Sunday after Thanksgiving. I was met and helped by Dennis, who was amazing! He was friendly, helpful, patient, knowledgeable, and quickly helped me find the right laptop for me, even going above and beyond by finding me the best price by asking what discounts I might qualify for.
I was in and out of the store with a ready to use (he set it up for me as well) laptop in under 30 minutes. Thank you, Dennis — I’ll definitely be back to the Oaks Mall Apple store because of you!

I can’t speak for everyone at this store but I have to say the person who helped me was great! Great interpersonal skills. Very laid back and easy to talk to. He addressed the problem right away and ran the diagnostic to fix the problem. He was very attentive and exactly what I would look for when I’m hiring someone. I forgot his name but I have his ID from the email I received after my visit.
ID 1 985 443 652
That’s his ID so if you’re the manager or his supervisor I highly suggest you keep him on your staff because he’s a valuable asset.

Terrible experience at this store. The staff wasn’t very helpful and and the snoody guy that sold me the phone didn’t know what he was doing at all. Too bad it’s the only one in this Ventura area.

Brought my son’s Iphone in. The apple fellow we waited two hours to see said «It’s bent — it’ll be three hundred to replace.» I asked for a second opinion. He said, «It’s clearly bent. There’s nothing you can do but get a new phone and you’re past the warranty.» We took it to another store. They said, «It’s not bent. You’re just past the warranty. But we’ll replace it.» Thanks cocky, know nothing Thousand Oaks Apple Store guy. You almost succeeded in ripping us off!

My first experience going to Apple I was helped byjeremy Knox he was excellent. My second time I was greeted by a snotty bitch holding the green iPad. to bad I didn’t catch her name would sure love to run her in the ground. She was very unprofessional, rude, and lied. Definitely won’t be going back to that store. Oh called the manager reported my experience she apologized and told, e to ask for a manager from now on.

Don’t like the insulting way the sale guy handle my case, did nothing but ruined my entire day! I won’t come back again ever.

Make an appointment. With out an appointment you’ll be waiting an hour+. But with an appointment they take you pretty much right away. They actually sit you at a table with laptops in front of you while they help you. This was huge considering I had my 7 year old with me and she was kept busy by the computer.
Neil was awesome! So thrilled with how smoothly he help me. After dealing with the jerks at Verizon he was a breath of fresh air.

I came into the store to replace my charger cord. The appointment was cool! I got to walk around the mall for an hour! They sent me a text message saying my appointment ready! Quick service! Lots of people so best to schedule appiointment for quick in and out service! Thank you friendly staff!

Wow what a busy store, this is it for all of Ventura county, Apple should be ashamed of its self. I waited an hour WITH AN APPOINTMENT. I was told to sit in a certain area to wait then after quite some time I hunted down a worker and he said somebody else said they were me. No identification no numbers no nothing, did they check NO. This type of service should not be tolerated by any service industry. Let’s get another store Apple unbelievable

Snotty kids — one blue-​haired guy named Eric in particular — running a pretty dysfunctional fun house — particularly if you compare it to the excellent store in the Beverly Center. Not to mention the inferior stock — they have nothing available. Avoid if you can.

Got my new I phone and the sales guy did not load it up correctly so I took me hours trying to get it back to normal…

Snotty employees who treat customers like they are bothering them. Horrible customer service. Asked 3 questions and got three one word answers with no explanation of any sort.

Phenomenal service every time. Very helpful and knowledgeable staff that can make technical stuff and behind the works of the software easy to understand!
Glendale has 2 massive Apple stores less than a mile from each other but they act too busy and are dismissive compared to this tiny Apple store thats always packed but always efficient!

I took my iPad Air for a new trackpad and for them to go through it and do a diagnostic and the trackpad works but the computer is still doing crazy things. They took forever to call me when they had the trackpad and then tried to lie about it.

I think the difference between have a great vs bad experience at an Apple store, depends on what time you’re there and weekday vs weekend.
The guy who greeted me at the front, assigned someone to me but he was still w a previous customer. I was playing around with a laptop for about 5 mins, then a nicer older gentleman came by and asked if I needed any help. He was so knowledgeable about the products and asked me what I’d be using it for. I said it was mainly for email, calendaring, creating presentations, taking notes, researching, etc., but that weight is also a concern of mine since I’ll be commuting to work everyday, taking public transportation.
He told me the difference in size, power, weight, battery life… and explained all options to me in layman’s terms which helped A LOT, since I am not familiar w all the fancy terminology.
He was so eager in assisting me. I wish I remembered his name so that I could give him props!