Ben Bridge Jeweler

I used to love Ben Bridge Jeweler’s and have many pieces mostly purchased from this location. I am no longer willing to shop here. Several of the pieces are in constant need of repair which indicates they are not well made. While browsing an item the sales associate asked if I was aware of their lay away program. I told I was not and that I always pay outright. She then went on to tell me about financing options. Either she’s not listening or has convinced herself that I can’t afford the item. Really? I’m surprised they even have lay away at this store, I thought it was a little higher end than that. And they should not make assumptions on ones need for financing, it is insulting and ignorant. Trust me, if someone is in need of financing options, they will ask for it. It is also assumed that some such arrangement could be made when making that type of a purchase. There is a reason I have been a loyal Tiffany customer for the past few years. Whether I am spending 10k or replacing an earring backing, that is a store that always exudes class and shows respect.

Just bought a fairly expensive watch (about $ 7K) from this store and it was not a pleasant experience. If you *must* go to this jewelers, then gravitate towards the two younger sales people on the floor — without naming names or getting into details, the young ‘uns were very helpful fixing what the older ones kept screwing up. Like filling out the official warranty card with my name when I repeatedly told them the watch was a present (they had to order another watch). Or snipping off the tag/​seal and serial numbers attached to the watch. Or not knowing how to run a credit card manually (resulting in a lot of wasted time and unnecessary frayed tempers). Admittedly, not the biggest problems in the world but I expected more. Overall, a very low rent experience considering the luxury nature of the business. You young sales people, you need to take over this store!

Breitling tells me this is their local dealer and to take my watch there for warranty work. The Ben Bridge employee and manager discuss the issue and decide I have to give them $ 100 for «shipping and handling». Employee’s attitude is «you’re not buying anything today so you have to make it worth our while.»
Breitling is failing at customer service with this kind of field representation for a $ 7,000 watch.
Ben Bridge will not be the place where I take any of my business.

I love Ben Bridge… I get the best jewelries … the best sales persons…, & I get that really good feel that I’m wearing a Ben Bridge. I moved from another city, & I’m so glad that I found another sales person that’s as good, if not better than my former jeweler. She does not pressure me to buy anything, but she still takes care of me whenever she sees me enter the store. Luv u Aeri

It’s been almost 3 months since I dropped my watch off for repair. Everytime my wife or I call we get told a different ETA with attitude. There’s a different excuse everytime. This will be the last time we buy any jewelry at this store or use them for repairs. I hope one day I’ll get my watch back!

I havent shopped here but there was just a wonderful story on ABC7 about a gal who was at the Thousand Oaks Mall and lost her wedding rings in a public bathroom there. She called customer service and the ring was not yet found. Shortly after the woman was called– her rings were found. When she received them back– they were professionally cleaned, in a snazzy box and bag AND were accompanied by a box of Velentine’s chocolates. CLASS ACT Ben Bridge. You had no way to know that your good deed would be on the news and yet you did such a good deed for this woman anyway. If I need anything in the future (or need to send my hubby out for some more bling) I will absolutely be shopping at Ben Bridge. Way to go!

Have always had great service at this Ben Bridge. Bought my Tag Heuer watch from them and I was extremely satisfied with the service. Our salesman, Ian, was very knowledgable and took his time to explain the different styles that were available. And the best part was that they were not pushy at all. They worked with me on the price. I originally went to Jared but was completely turned off by them since all they wanted was to get me on a payment plan even after repeatedly telling them that I wanted to pay for the watch that day. Never once did Ben Bridge try to get me on a payment plan.
I ended up having to take my watch back after a couple of months due to a defect in the glass. They sent the watch back to Tag ASAP and got it repaired in a jiffy. Would definitely purchase a watch or other jewelry from them again.

Jewelry stores can be quite intimidating, but I can’t say enough great things about this particular store. The staff is so friendly and is always so helpful. My fiancé purchased my ring here, and I purchased his there as well. Anytime I’m in the mall, I’ll pop in and have my ring cleaned and it usually is done in under 5 minutes. If I could give more than 5 stars, I would!

Went to purchase a ring and I had amazing service and quick sizing. Brain was an amazing manager and was very helpful during the whole selection processes.

Had the WORST experience here. Went in to look at some rings and the salesman (Ian) offered to clean the rings that my friend and I already owned and were currently wearing (i had on one and my friend had on three). Not only did he take 30+ minutes to «finish cleaning», he came out with my ring, and only TWO of my friends rings… HE LOST AND/​OR BROKE HER OTHER RING… hellloooo, dude, if you dont know how to properly clean a ring (dont know how you wouldnt when its your job), then DONT OFFER… He didnt even apologize to my friend, he acted totally casual. She asked them to replace it because he claimed it «got lost somewhere in the back»… He called around to other ben bridge’s, and they were all out. Thankfully it was a Pandora ring and Pandora was able to replace it.

My boyfriend and I went in this store just to start thinking about the type of engagement ring we wanted. The sales rep Jeanette immediately welcomed us, brought us drinks and answered most of our questions. When she did not know an answer she called Brian, the manager, over and he answered all our questions fully and educated us very well about their selection. I love the Alaskan diamonds as I know they were mined without the use of child labor. I visited MCClaves and Kevin’s jewelers and the sales rep at Kevin’s had no idea where the diamonds came from– telling me all were from New York. Kevin’s rep’s first question was how we were going to pay that day… Compared to the other jewelers Ben Bridge and Brian’s team and jewelry are absolutely superior! If you are looking for engagement rings or any jewelry for that matter, I highly recommend Ben Bridges.

If I could give 0 stars I would. I just got engaged 4 days ago and unfortunately my ring is a size too big. The jewelry store my fiancé got my ring from is up north and it will be about a week till I can go get my rig sized. For a temporary fix, I went into Ben bridge seeking a ring guard so I can at least start wearing my ring. When I got my ring back, it wasn’t until I got into my car that I noticed my BRAND NEW engagement ring had scratches ALL over the band.
When I went back to speak to Ian, the gentlemen that put the guard on, he consistently was saying it he didn’t know what it could’ve been. He said the manager would be back at 1 and I can come back to get it buffed out (after I mentioned I wanted something done to fix it of course). When I came back at 1:15 the manager was late and not in the store yet. Being my third time back at the mall, I gave up. Nor did I trust them with my ring anymore so I decided to go elsewhere and pay to get my BRAND NEW ring fixed.
I proceeded to call the manager, Brian, later that day to explain what happened so he was aware of what happened in his store. Instead of being apologetic, the manager proceeded to tell me «well, get used to it cause rings get scratches» and «we don’t use any tools when putting on guards… Just pliers» and finally «why was your ring too big? Clearly, you’re not an 8» He was SO rude I was shocked.
Whatever you do, if you have jewelry you care about DO NOT take it here. It is filled with careless workers and rude managers. They have lost my business for sure! Too bad their wedding rings looked nice cause I was actually thinking of going there before this happened.

I received a verbal estimate for sizing a ring, when I went in the manager had a receipt for a price $ 50 more, they had my ring at this point, and I had to pay. Would not go there again. They are dishonest.

I went into the Ben Bridge store one lunchtime to pick up some an Pandora necklace for the wife. In short, try the Pandora store on Thousand Oaks Blvd. This really was dire.
The gentleman who served me was beyond slow, I told him 5 times that I was in a rush and it still took 40 mins to purchase 3 charms and a necklace, at no point did he make any effort to speed up either. The guy also smelt heavily of garlic, it was not a pleasant experience.
Had I known there was an alternative at the time and I wasn’t in such a rush to get my present buying done, I would have taken it.
I’m not one to mark people down unfairly, I like to give everyone a chance, but this was just a really bad experience. It’s kind of a shame as they seemed to have some nice stuff but the customer service sucked big time.

shopped the whole mall for best selection and pricing for a raymond weil watch this is where i ended up after looking and talking to 4 other places their competition was macys, but they had no sales person in or around or near the counter there so that was a fail. I asked them for a discount and they obliged me and so everyone is happy
super friendly staff very knowledgeable and informative and patient most of all no pressure sales here which was great and refreshing
and free cleaning for ALL jewlery so thats great

Wasn’t happy at all with the service. Was looking for a wedding ring set with my fiancé and she found a set she love. I talked to the sales lady and asked of they could work on the price a little. She said let me see what I could do. She came back and said the assistant manager could do 5% off. I said ok let me think about it. She said come back on thursday when the manager is here and he could do better. Well I went back on thursday to see the manager and he said he couldnt do anything not even the 5%. Nice to see they stand by their word there. I will never be going back there again.

I brought in my ring because had lost a diamond in my anniversary band and needed an estimate for my insurance company. I had a great conversation and written estimate done on letterhead for insurance and a verbal estimate for my engagement ring to have prongs tightened so I could avoid a lost stone in that ring as well. The man I spoke with was knowledgeable and helpful.
However, when I went BACK to pick up my rings a month later, they had «lost» my written estimate and tried to add $ 75 onto that item. In addition to that, they DOUBLED the price of the 2^nd ring saying it was so much more expensive because of the price of gold. They wouldn’t honor the original verbal estimate of the second ring. Thankfully I still had the original estimate on their letterhead for the first ring, but I had to pay the inflated price for the 2^nd ring. They are completely unorganized and dishonest.

For other watch collectors, this is where you can buy Tag, Omega, and other top brands at the Oaks. If you are crowd averse like me, go during the week. They have regular sales as well.

If shopping around for jewelry, I would suggest a visit to this Ben Bridge’s.
The kind and knowledgeable staff is great and not at all pushy.
They also have a good assortment of men’s & women’s jewelry.
Also, it’s located within the fabulous The Oaks mall.

I walked in here to ask about a glass ring repair and to try to find a way to get my cheaper rings, which are slightly too big, to fit better. It’s not worth resizing them since they’re not all that expensive to start with.
The woman in the store looked at my beautiful glass ring from Venice and recommended I go to a place that sells Lladro and the like and ask them where they repair their stuff. She asked around her coworkers first to see if they knew. She also sent me off to Claire’s to pay 3.50 for ‘ring snuggles’ which help rings to fit better. She advised me that the metal pieces they would put on the ring would be more expensive and uncomfortable.
I love when a place is honest and, rather than trying to get your business, even if it’s slightly a rip-​off, they would rather be honest and send you elsewhere. It’s this type of thing that would make me consider returning. Although, I would never buy diamonds, etc in the mall. Way too expensive! The earrings I have on (and perhaps not as good a quality of diamonds) were easily twice as much as what my husband paid.