Costco

If you’re reading this, please note that this Costco address is wrong! There should not be a 1 before the 6. Unfortunately I made that mistake and was on a goose chase for hours. Just a friendly tip!

If you really enjoy paying way too much for anything you buy and you just won’t throw your money at a company that doesn’t bother to be affordable this is a great place for you to go

This Costco has really gone down hill. We used to love coming here but it seems that now it’s nearly impossible to get out of the store without some sort of issue. Their checkouts seem to be understaffed any time I visit with waits that are just unacceptable. The last 5 visits I’ve made included items being missed on 2 separate occasions meaning you get held up at the door waiting for a manager while everyone behind you also waits (as you probably know, you can’t exit without them checking your cart and receipt. If you’re held up, so is everyone else behind you). Light bulbs I bought were dropped into my cart and then the person tried to stand them on their side in the cart 3 different times for some reason only to have them fall over each time… The last time she didn’t notice and dropped the 8 pound pack of ribs right on top of them. It looked like some sort of slapstick comedy routine only I wasn’t laughing. The previous visit required me to go back to the customer service counter for an item that I was over charged for (this has happened several times though it’s usually not enough for me to bother with. This time it was 4 or 5 bucks so I did). If this had been my only time at customer service, I might give them an extra star because they actually refunded the money even though the sale price had ended (they did forget to take the sale price though which is why they honored it). On other occasions though, customer service has been a disaster; waiting 35 minutes to get a rebate check cut… Getting absolutely NO help when their ATM didn’t dispense my cash though the receipt said it did. Now, the ATM is owned by someone else so I don’t blame Costco for that but customer service did tell me it wasn’t the first time it had happened that day and that they’d put an «out of order» sign on it. 45 minutes later when I was done with my shopping? No sign. I made one and put it up myself.
As others have mentioned, stock is hit and miss. You can’t count on anything you want being in stock… It’s pretty embarrassing when you buy gift cards for Christmas presents that get turned down at the restaurant (Fortunately I’d only given 3 of the 4 and used the remaining one myself before anyone else had tried to use theirs… I was able to get them back before each of my kids embarrassed themselves trying to use them).
It’s just become a major chore to shop here. I have to really psych myself up before I go because I know it’s going to take twice as long as it should and I’m going to leave annoyed because they’re going to screw SOMETHING up here. I hate to have to drive so much farther to go to a different store but I think I’m going to have to do that… At least until my annual rebates come through and I can cancel the membership.

I love this place! And lets all admit it… when we go here we end up buying more than we plan. They just have so many good things for a decent price. We mainly go to get groceries… but then I love getting my girls winter jackets, life jackets and other little things. But those are 2 things I won’t buy anywhere else. And they have these awesome Contigo water bottles for kids!
Now to speak of their gas station. The manager of the gas station that has been there for years is super helpful! He always go out of his way to do favors for his customers. I stop by once a week for gas and he is almost always there in the mornings.

This review is specifically about the tire department.
This morning I made an appointment to get a flat tire patched. They told me their last available appointment today was 4:00. Ok, not super convenient, but I’ll make it work. I arrive at 4:00 and hear the Costco employee tell the people ahead of me that it will take 90 minutes because they’re really backed up. Glad I made an appointment!
I give the woman my name, she finds my appointment and says, «it will be an hour. I’m sorry, we’re really backed up.» Ok, fine, these things happen. Fast forward to an hour later. I arrive back at the tire center to pick up the car. They have *just* started working on my car. An hour after my appointment time. When I ask what the point of making an appointment is, the supervisor says, «we don’t make appointments at 4:00.» Huh. Really? Why is my name in your book then? He also asks me if there’s a nail in the tire. No, it popped. There’s a huge hole. «Oh, ok, we can’t find it. I’m sure we will,» he replies.
30 minutes later, I get a phone call. «Where did you get those tires?» «It’s a 2015 Nissan. They came with the car.» «Oh. We don’t sell that kind and we can’t fix this. You can buy 4 new tires though…»
When I picked up the car, the supervisor informed me that my tires were «half-​bald» and claimed that Nissan must have sold me a brand new car with used tires. Unfortunately for Costco, I’m not an idiot. The tires are fine. I asked for my car back and left.
TL;DR: they’ll try to convince you to replace tires that have 11,000 miles on them. They lie and up sell. Avoid.
Update: Took the car to Discount Tire this morning. They agreed that the hole couldn’t be patched, but informed me that my tires were «practically brand new» and they could easily replace one tire without throwing off the AWD computer. Took them 10 minutes.
Update 2: I called the store manager and told her about my treatment. She was horrified. She apologized and said she would follow up. And then she offered to pay for my new tire. She also mentioned that they’re in the process of changing the management in the tire center, so hopefully this won’t happen again. So to be clear the 1 star is for my treatment at the tire center. I give Costco 5 stars overall for how they fixed the situation.

I love Costco! I have been a member since it was Price Club. They sample most of there food products so you can see if you like it or not before committing to buying it in bulk. They have great quality in there products. I have bought clothing, tires, food, cleaning products… You name it, if they sell it I have probably bought it or at least considered it. They also have a great return policy. You don’t have to have your reciept and they will refund you with store credit. The eye department is top notch as well. I have gotten eye exams through them and bought contacts for years.

Whats not to say about Costco, That people dont already know?
The prices per item when bought in Bulk are actually worth it. And the free samples of food. Plus the Prices on the meat, which i havent purchased yet, because its more meat, than I can consume in a fort night.
And at the Little Café Stand. The Hotdogs and the Sundaes. Nom Nom Nom.

Super busy Costco. Close parking spots are often difficult to find and the lines are long during peak hours but if you go at just the right time it can be hassle free.
My only complaint is they should provide blinders with the shopping carts. I can never walk out of there with only my list.
More and more organic items, perfect photo and pharmacy prices and now they take credit cards at the snack bar! Automotive has fixed a leaky tire for me for free.
All of the staff are very friendly.

I called the Thornton Costco looking for an item my grandson wants for Christmas. I was told no Costco in Denver-​Metro had it. Then I called the online service, they were unable to help as their systems run independently. So disappointed I start to look for it online. Our grandson is 3 and it is all he talks about, since September. I then called the Westminster store thinking maybe I could find it with in a few hour drive. The gentleman I spoke to let me know there were 25 in one store and 8 in another within 20 minutes drive. (I would shop at the Westminster COSTCO as he was so apologetic and helpful!). I would expect this from Sams, Walmart, but Costco? That is disappointing, and not at all what I have come to expect from any experience I have had to date. Sad to see them slipping! I would have given them a zero!

There is a reason Costco is doing well. No hassle returns and friendly folks. I’ll keep my membership forever if they keep this up!

The store is wonderful. The meat selection and rotisserie chicken is outstanding. The selection varies from season to season.
However, my only complaint is about the snack bar. They used to grill their hot dogs and polish sausage. Now they take them out of a barely warm enough water trough and put them on the bun. Besides being a backwards way of serving hot dogs. I am usually doubled over the next morning with symptoms of mild food poisoning. This has happened four times. The day before each incident, I had a Costco dog. Yesterday’s sausage did not even feel hot or warm for that matter. Until I see the hot dogs on the grill, I’m done. Be sure to research the calorie count.
NOTE: It’s pumpkin pie season. They are always wonderful! Honey Crisp apples are also in now… yummy!

Costco, well if you haven’t tried the wearhouse shopping experience, this is the place to do it. Costco has stores all of the country and you also get access to costco online which allows for purchase of lots of great items that can’t be bought in store. Examples include: decaf k-​cups, massage tables and funeral stuff, just to give you an idea of how many things they carry.
Costco is so good that even idiots are smart enough to know this is a good deal. These idiots can be spotted with their carts wedged sideways blocking the isle, that I inevitability want to go down. They also can be observed hovering around the free sample stations which are numerous and often times a great way to try new stuff.
The checkout lines are pretty smooth and most of the cashiers and stock people are pleasent and a pleasure to deal with.
The food court area at the end has great deals with: pizza, hot dogs and turkey sandwhichs being my favorites!

WOW. Can’t believe we have never been to Costco before. The membership services treated us like royalty. The warehouse is huge! We found lots of high end merchandise at great prices. I buy my food from places that actually make food (not factories), so the bulk «food» is lost on me, but the rest of the supplies are great. There are tons of additional services, including blinds and travel, that I will check out.

No in-​store Costco liquor sales at this location… boo!

I give Costco 3 stars because I do love buying a lot of my meat and certain organic items there at at a discounted price. But it never fails they run out of certain items that I buy all the time. I don’t understand why they don’t do a better job of keeping their popular items stocked at all times! They also give us a membership refund at the end of every year so it makes it a great place to buy bulk for a good price.
Make sure you go on Saturday or Sunday and you can try plenty of samples. This is how we have found some of our favorites items at Costco.

This could be a really stupid reason to not like this Costco, but it is backwards to me. Every other Costco, the store layout is flipped. The OCD in me cannot stand going to this one. And it seems to me that it’s on the smaller side… it might not be, it might just look smaller because of the reversed layout. Either way, it’s still Costco and Costco is a great store.

Avoid the tire center at this location at all costs. Had a tire bought from this center that needed replaced that I only had 20% of credit on a new tire after only using the tire one year? Manager on staff agreed with it as well. Contacted another Costco in superior and the verified I had 80%. May not seem like much but came out to a difference of about $ 80! Huge inconsistency here. These guys must get a kick back running scams off people. Definitely reporting this to the corporate office since I usually shop at Costco quite frequently. If you need tires worked on or replacement. Stay the hell away from this shop at all costs.

If you can justify buying in bulk, this is the place to shop. Prices, selection and the staff are great. And you’re not supporting the Walton empire!
I really enjoy their quality meats and produce, they also have some great traveling shows from blenders to grills and even specialty foods.

I go to this Costco often. I have had issues in the past because of really poor service in the tire area. Too many cars in for tires and rotation and staff that is not friendly. Also, most of the checkout clerks are not overly friendly either. However, that said, I like Costco for its prices and this is a newer one. I also get annoyed that there is always a large line to get out of Costco because they have to check your receipt. Is this necessary? We are all paid members, and I can go in and out of any other store without this annoyance.

Tuesday April 28^th 2009 :
My love for this location of Costco at First Sight! Like a kid in a candy store, jumping with joy and wide eyes open with all the goods in this Costco. Ooohh, I want this, I want that… Heehee!
Why cant Costco all across Colorado, I mean the one close to my house be like this one? They tend to have more variety in certain things or is it because this Costco is new in this part of the town…
From books, clothes, snacks, produce etc etc that I can shop to my hearts desire. Besides usually the best time to go to Costco is during a weekday, and you can share your purchase with your friend which I did today.
Plenty of food/​drink samples are provided while we were here. This I like, at least, I can try it out before deciding to purchase that certain frozen food dinners or beverage if I like it.
Oh well, at least I am glad to show my friend around this Costco, who happens to live in Brighton and this location is closest to her house.
Cant wait to return, provided Hubs agree to it, despite the fact we are living in another part of the town, city etc etc… Keeping my fingers, toes and eyes crossed!
16 375 N Washington St
Thornton, Colorado 80 023
USA
Tel: (303) 474‑3255