Sears

After being a loyal Sears customer for many years I am very disappointed to have to write a review such as this.
I had recently hired Sears carpet and duct cleaning to clean two homes of mine. The first one being my new home which they did an Ok job on and I was satisfied. I will note that I was not given any confirmation call for that appointment that happened two weeks ago and all went as planned.
This review is being written because on April 4, several weeks in advance, I made a second appointment with Sears for today, April 27. I am vacating a townhouse and as such I am required to have my carpets professionally cleaned. Today is the day I am required to turn the keys back into my landlord and have everything completely buttoned up.
Well Sears never showed up. Not only was the Sears customer service representative I spoke to today completely rude, unprofessional and hung up on me when I asked to speak to a manager but she alleges that they contacted me yesterday to confirm my appointment leaving a voicemail. However, I did not receive any such voicemail and was unaware that if I did not confirm my appointment it would just be nonchalantly canceled. They send a confirmation email at the time of order that says they will call a day in advance but nowhere in that email does it say if I don’t answer the call they will just cancel me with no notice.
Today my appointment was scheduled between 9 and 10 AM and they did not show up. At 10:10 I missed a call and immediately returned the call and was told that because I did not confirm my appointment yesterday they went ahead and canceled it. I was sitting at the vacant property the entire time this morning none the wiser waiting for Sears to show up. Now I am stranded and am desperately looking for a new carpet cleaning company to come today which I am having to pay a rush fee so I do not lose my $ 1800 security deposit at this residence for not having these carpets cleaned.
I have recommended Sears to so many of my friends in the past because they really do do a good job, but I will never use them again. After the way I was treated, and how un-​empathetic Sears was to me, I won’t shop or purchase or use Sears for anything. I had just hired Sears to do my garage doors and that is getting canceled too.

This place was a huge disappointment. My fiancé needed an oil change so we attempted to call to schedule an appointment but couldn’t get an answer for about 30 min so we decided to just drive over there. The employee working inside was BEYOND RUDE.
We walk in and there were no other customers inside, and the employee is standing behind the desk typing. We approach the desk however he does not greet us, so we greet him after an awkward silence for a few seconds. We say we need an oil change and he responds that we needed an appointment because they do not have any room for drop in’s…which was fine… we knew it was last minute so that was a bummer but understandable. He beings typing again, and just leaves us standing there wondering «what next?». I ask him if there is any availability for the next day and he responds that there is a way to schedule appointments ONLINE. I reply back, «Alright, well since we are here its probably just easier to schedule it now». His response was something along the lines of, he is busy and will not get to us for quite a while so we should just schedule online, all the while providing no eye contact and typing as if we are not paying customers. WHAT A JOKE. I will never give this place my money I have never seen such blatant rudeness.

Over the past week or so, we worked with Frank in appliances. He was extremely helpful, patient and knowledgable! He also helped us solve a space/​layout dilemma that we hadn’t thought of! Frank was truly the reason why we made sure to come back. Everyone else we encountered today throughout the store was also friendly and helpful, specifically Peter and Kayla. Thank you to Sears for having such wonderful sales today!

Never have I ever had SUCH a negative experience with a store. Kevin & I purchased a fridge from SEARS, which was delivered on Monday. At the time, the water line didn’t work – they told me to check in the morning, & if it still didn’t work, to call them & they’d make it right. Additionally, we found dents on the doors, a gap between them, & an alarm went off for several hours.
Tuesday, Kevin called them, & they didn’t want to be helpful. Finally, he was told he would get a call back to figure out how we could fix the appliance. That call never came.
Wednesday, we finally got a hold of a manager who told him to come in the store Thursday & we would get a new fridge. In between all of this, we found out that our fridge was on back order, & not available until mid-​March, however, we’d find a similar fridge.
Yesterday, we went & found a different fridge for an even trade out. We worked with the appliance manager who said we would get our delivery next week. Last night we received a call that our «delivery» would take place between 6 – 8 pm.
This afternoon, we get a call that the delivery (which isn’t actually a delivery) will be taking place at 3 — when no one is home. Not only this, but we were told that we won’t be getting a new fridge, we would wait for our new one in March, when they were available.

I wish I could give them a less than 0. I have been on the phone with them for over 4 hours and a half hours, not including the 58 Minutes to place my other through the chat room, since there online system would not let me place the order. Kirsh in my chat was very patient and polite. I got an email the minute I got out of the chat stating my credit card was denied. I had ordered a mattress, headboard and 2 tv mounts. Totaling 1,211.20, they were telling me they cancelled the mattress but were still billing me the 1211.20. RED FLAG, I had enough in the account, top cover the full 120 dollars.. I’ve called back and spoken to 5 different individuals. The Manger I spoke to, kept call me sir, which I corrected her, but still continued with calling me Sir, so I hung up. Got a great gal, but due to trying to get stuff done after my marathon phone call, it accidently hung up. I then got Glenn, Glenn did offer me a small discount for the inconveince. I had ordered a mattress, headboard and 2 tv mounts. Totaling 1,211.20, So the Call with Glen lasted 68 minutes. We tried to use my other credit cards, but due to them running them, they now had a fraud alert on them. I was speaking to Jerry, for about 48 minutes he could not give me the correct figures, he had me paying over 80.00 more than I originally was suppose to pay. So I asked for his manage, Clarece was nice, but lied to me. She told me to just order the mattress and that she would put in notes to state that per last night It was an online promotion for 10% off and she confirmed I was also getting an additional 30.00. I told her I was holding her to this and she said I could TRUST HER. Now I place the order online and call back and get Belle. She is telling me the notes only state that I am to get the 10% off. S, he was only going by what a Manager put in her notes. This is so long, since in total I have been on the phone with Sears for 4 ½ hours. I’ve made breakfast, done all my laundry, but missed the first 8 minutes of the Super Bowl. They said the error started because they were selling others products through there site and they cancelled it. So I blame Sears, I just put in 5000 worth of windows with them From this day forward they have lost a loyal customer of over 30 years over 30.00 dollars and 4 ½ hours I will never get back. I was treated rudely, was made promises that were not kept. In this day and age, customer service is our most important department. Your CSE Department just lost you a customer and I will make sure to reach out to as many people as possible, so they don’t get treated like me!

If I could give zero stars I would. We went in on September 5^th and purchased a NordicTrack and weight set and weight cage system. Mike, who is the manager told us the cage system was not in stock. He told us not to pay for it but would order it and call us with delivery date. After we heard nothing we called. Mike told us that it would be in on October 6^th. Again we heard nothing. We finally went in tonight to return the weight we were told that the order was never placed because we didn’t pay for it upfront. Then they attempted to say we could not return the weights because it had been more than 30 days!
No one really cared one way or the other. Andrew in the pickup area was very nice and did seem to want to be helpful. My guess is that our situation was not uncommon. Buyers beware. Don’t get anything that could need to be returned or repaired or you too could have the same problems. How is Sears still in business?

5 stars to the employee who located our online order and loaded it for us. He was a nice guy who helped a grumpy couple. –1 star for the silly pickup system. Scan your barcode, scan again, doesn’t read, enter your order number (2 different numbers on order confirmation), now swipe your credit card… now wait time is 1.5hr. Good grief!
Huge Sears out in the middle of nowhere, not much more shopping around.
Didn’t have time to browse but did get the runaround in the store and sent back out the doors by a stern customer service clerk.

I like how everything is neat and organized with lots of room to move around. The sales associate in appliances was very helpful without being imposing and intrusive. Probably be back.

I have to agree with the majority, they don’t stock sale items, but they can order it, come back in a week and it’s still not there!!!
On a different visit, my wife was looking at jewelry on sale and we counted eight associates in the area and in the fifteen minutes we were there not one asked if we needed help…
One visit and it’s easy to see why this corporation is going under!!!

WORST CUSTOMER SERVICE EVER. I purchased an item in-​store on 9÷6÷14. The item was damaged so I called the store and there were no replacements within a 50 mile radius. The store offered to come pick up their in stock item as a replacement (just the broken piece). I drove 40 minutes each way and picked up the replacement piece, when I got home, it didn’t fit the item. I called and asked them to reorder me a new item and I would pick it up at the store when it arrived. I was told that was not an option. I spent more than three hours on the phone trying to determine a solution, after seven attempts to the store, with no answer, I was redirected by customer service to a parts hotline. This was just another run around as it was not possible to order jus the «broken piece.» Finally, Chirstina, a manager at the Sears Grand store in Thornton, CO told me I had to have «haul away» from my home. I made arrangements for the delivery (a week away) on ⁹⁄₂₉. The item was delivered, and again, didn’t fit the product. I called immediately and was told again I had to reorder a new item and have it delivered and hauled away again. I was told the first appointment was ¹⁰⁄₆. I was scheduled to be out for work, but changed my flight ($ 600) to make arrangements to be available. I was very specific and advised that I was only available for delivery after 5pm. I was told this was not a problem and nothing would be scheduled before 6pm. I didn’t receive a call, as I was supposed to on Sunday evening to give me my delivery window, so I called this morning at 7:30am to get more information. I spent 30 minutes on the phone explaining the situation and she said that my delivery window was confirmed for 3−5pm. NOT ACCEPTABLE. I was very clear that I made specific arrangements and changed my flight to have it delivered after 5pm. It is impossible to confirm a delivery, when no phone call is made. The customer service representative said she was going to transfer me to a supervisor. I said DO NOT transfer me unless the person can make the necessary changes to get the appointment after 5pm today. I asked three times to confirm that she had explained the situation to the supervisor so I didn’t to start over with the explanation. There was no effort to warm transfer me, this has been the WORST experience ever. The supervisor got on the phone, I asked «did the representative tell you about my situation?» to which he said «no, please tell me how I can help you today.» I told them to go F themselves and hung up.
It’s time you figure your sh*t out. I have spent more than eight hours on the phone trying to get this addressed and resolved (all documented with dates/​times and names). You have the worst customer service. You have the worst communication with customers and your stores. It’s impossible to talk to anyone who can make a difference or resolve an issue. Anyone who makes a commitment on behalf of Sears doesn’t follow through. It’s time to figure it out. If you don’t figure it out today, and deliver after 5pm today. This has been going on for nearly a month; totally unacceptable.

This is one of the worst retail stores/​locations I have ever been in. I would say the lower level staff are horrible but in my opinion it’s not their fault. It is obvious that they were never trained properly nor given any sort of direction. The management and supervisory team are obviously the horrible ones. Corporate either needs to fire all of the managers and supervisors or just close the store now.

I don’t mind this Sears store at all. I have only seen it busy about twice since it opened and the staff is always nice. I would recommend it to anyone who can’t find what they are looking for at Target or Walmart.

Sears wins some stars because they are one of a few retailers that stock a wide variety of tools. Their cheapest tools are typically better than the «best» stuff at Home Depot. However, there is a reason Sears is struggling for relevancy. Their stores are understaffed and poorly laid out. We went to buy a car battery and look for a tool chest. There are tool chests scattered all over the tool department, with no apparent plan.
It wound up being easier to sit in the parking lot and search for a battery by make and model, and walk in knowing exactly what I needed.
One gets the impression that no one from corporate has ever tried to shop in the store, for a very long time.

Seriously? 5+ people in line and one register open? So much for stopping in quickly to pick up one thing.

Where to start… Horrible horrible experience!
I bought a washer and dryer that was on sale. I got an awesome price for the set but it was not worth the sears experience. It took two weeks for the set to be delivered, I paid $ 70 for delivery. The delivery guys broke my plastic washer tray that the washing machine sits in. And the salesman sold me the wrong dryer vent which would not fit with my dryer, therefore the dryer would not fit in the space. I called the store, opted to pay for another tray (instead of filing a claim) and purchase another vent so the delivery guys could return in a few days to remedy the situation. Three weeks later, after many phones and a trip to the store the delivery guys showed up AGAIN with the wrong parts. The tray I was told to purchase by the salesman wouldn’t work and the dryer vent was AGAIN to big. This was not the delivery guys fault but the warehouses fault. So they left without anything being solved. I called the next day and complained to the manager asking for the correct parts to be brought and a refund of 10%. I was told it would be another few weeks, so I said I would go buy the correct stuff and fix it myself. The manager said she would refund $ 100.00 (I spent $ 1500.00) I said fine… The money was NEVER refunded. Nor was I refunded for all the incorrect parts that the delivery guys took with them. I will NEVER go to another Sears store again!!!

I’ve shopped here several times. Sears has always had great products. This store is clean and organized.
However, this location has horrible service. Cashiers are sllllllllloooooooowwwwww. One older lady felt necessary to comment on every item she scanned. She had a story for every little thing. She convinced one person to sign up for a card. I declined the card and she continued to try to convince me. I again repeated myself, politely. I wasn’t so nice the third time. I was only one of four people in line. Everyone in line was annoyed. It took literally 20 minutes…
I returned to the store not long after. Same employee was at a register with two people in her line. However, there was another register open and it was full (6 people). I chose the long line and was finished before one was done at the other line. I asked my cashier about the older female. She told me that everyone complains about her, but the management won’t do anything about it.

Worst store ever. I always feel like I got ripped off when I leave there.
I have been to this store 4 times. 2 times they scanned my items and they came up wrong. Then they argued with me. Then I went back and showed them what the sign said.
Another time they charged me full price for an item that was on clearance.
One of the for times I went, there was no issue.
There will be no 5^th time to visit this mismanaged disaster.