Discount Tire Store – The Colony, TX

I had the best experience here! I called ahead thinking I wanted the Michelin tires for my car. They had the tires there the very next day! Upon the arrival of my tires I decided against the Michelin and decided to go a cheaper route. I looked up on tire rack and the tires were indeed cheaper but after calling into Discount Tire and speaking to three very knowledgeable employees (Brandon, Luis, and another gentlemen) they assured me that the best route was to buy from discount for a easier, simpler, and best quality for the tires I wanted. I put $ 25 down and two days later there they were. I have bought from discount before but this certainly has bought my business forever! I also feel sorry for the ignorant and useless girl who left the review below me who has no idea how to buy tires and/​or research them. I’ve got news for you princess but every car place is closed on sundays!!! It’s called they have lives too! Will be back to this discount tire as long as it stands. Peace!

What an experience at discount tire. I was greeted initially when I arrived 15 minutes early, as directed by the website, for my appointment. Alan went to grab the keys and actually ran out to the car to speed up my process. It could be that I was carrying a set of twins by myself or this is just typical for the location which I went. I left 20 minutes after my initial arrival with two tires installed and balanced and rotated. Nothing better than leaving your appointment five minutes after it was initially scheduled and having your car pulled up to the door with your keys in the ignition and door held open for you. What great service by this location and specifically by Alan.

I’ve always have amazing experiences with discount tire. They patch tires for free which is awesome in my book. I can go in with whatever tire issue and they help me without me feeling stupid. As a woman it is very important to me that I can go deal with tire repairs and feel confident that I’m not being taken advantage of. Discount tire rocks!!!

Matt is a ROCK STAR!!! I had low air pressure in my tires, I work an hour away from home… I got stuck in traffic on my way… I call at 5:59p (they close at 6p) and asked if there was aaaany way they can still look at my tires. Matt said definitely come on up… I arrive at 6:05pm and he met me friendly and happy to help! I’m sorry I was one of THOSE customers but thank you thank you for helping me! You’re the best! True example of excellent customer service!

I came to the discount tire location 1^st (see my other 5 star review for the Carrollton location) when I went in there were 6 guys behind the counter all talking to one another and completely ignoring me. They were all wearing nice and clean white discount tire shirts so they didn’t look like they were the guys that worked putting on the tires, more managerial types. The One guy that was working mumbled hello and said it would be a few minutes. He left the front so I’m just standing waiting listen to the others telling jokes that would not be welcomed in all crowds. I waiting a few more minutes, not a word from the white shirt guys and they finally went into the back office. At that point I was fed up and left. I think discount tire is a good company but some locations need true management.

July 11,2015 8:06 pm my car had a flat tire close to discount tire. the problem is discount tire closes at 5pm on Saturday which is stupid. and they are closed on sunday so basically this place is worthless. everyday except saturday they close at 6pm. all they do is fix tires which is why they need to extend their store hours. i would recommend you go to sears auto to fix your car because they are open on sunday. i have been here before to fix one of my flat tires and it cost $ 130 just for one tire. i know tires are expensive but that is too much money for one tire. the first time i came here was 10 months ago and i don’t think i bought a good tire. when i got a flat tire in July there was nothing that popped my tire it just pooped for no reason at all. this place doesn’t have reasonable hours which is why i can’t come back here.
like ten years ago they had a discount tire commercial and the old lady threw a tire at the store window and a guy talking in the background saying if you don’t like their tires just throw your tire at their window. i really like that commercial because they know there is something wrong with their tires.

I had a blowout yesterday on 121 around 5:30. By the time everything was done, and my tire was taken off my truck, it was about 6:40. My boyfriend and I had already looked up the hours for this store and saw they closed at 6, so we were going to go to NTB. As we were driving by Discount, we saw that their garage doors were open, so we thought we would give it a shot. Kenny came to our car, told us they were closed but asked us what we needed done. We told him, and although he looked hesitant (it was 6:45, after all), he said they would take care of it for us! We were so surprised and appreciative (we were not wanting to go to NTB, because we knew it would be way more expensive). Kenny and his crew got us in and out of there in less than 20 minutes. Not only that, but not a single person was rude. I cannot say enough how much I appreciate this store, and especially Kenny, who made a terrible day a little less bad. That guy deserves a raise! We already shopped at discount tire before this, but they have made it so that all of our tire needs will be taken care of exclusively at Discount! Thank you again to this store for helping us out. I cannot express our gratitude enough.

Slow. Came here at 8am. Third in line. Only needed one tire. Rude staff. Nobody seems happy to be working here or seems too good to do their job right. It’s already 9am and my car is still sitting around. All this for one tire. Come on. Get it together. Another fail for the corporation.

Found myself in an immediate need situation to have a screw removed from one of my tires. Andre was able to get me in and out in under half an hour. The prompt and efficient customer service is very much appreciated. I will definitely be back in the future for any tire needs.

TLDR: Replaced Tires, am told I need to replace bent rims. Go to another location to replace rims and find out rims are fine and The Colony location put my tires on unbalanced. Employees were pretty condescending and pushy.
I had a tire blowout nearby so I went to Discount tire to get a new one. The employees tell me all my tires are dangerous to drive on from wear. I go ahead and replace all my tires (I drive long distances often, the tires being worn makes sense). They replace the tires, then come back and tell me that I have a bent rim. Bent rims will cause extra wear and ruin the tire quicker so I went ahead and replaced it. They come back AGAIN and tell me «Oh well there are two more rims that are bent and need replaced too. If you don’t replace you will feel lots of vibration while driving». I can’t afford anything else so I leave.
After saving up for a week or two, I go to a different Discount Tire closer to home to replace the other rims. The employees look at my car, and find there is NO BEND IN MY RIMS, they said they are totally good to use. My only problem is the tires are waaaaaay unbalanced, so that’s why I feel vibration when driving.
So that means, The Colony Discount Tire lied about my rims being bent to try swindling almost $ 300 out of me! AND they probably put my tires on unbalanced on purpose so I’d feel vibrations and come back to replace the rims. Besides this, the employees were pretty condescending and (obviously) pushy. I will never go to this Discount Tire again, and neither should you.

I changed my tires in December at discount tire and driving experience was good with the tires. Recently, I hit a pothole and it slashed my left tire. I went to discount tire and the technician was able to replace my left tire without any delays. They luckily had the tire in stock and replaced it in 20 minutes.
I go there to get my air checked and the service is impeccable. Very courteous service and they definitely take care of their customers.

I knew that first visit was a fluke. sitting here waiting for another flat to get fixed. only a couple customers here when I arrived. several customers came in after me and they were told it would be about a 45 minute wait. I’ve been here almost 50 minutes and my car is still sitting outside.

My experience is a mixed bag. While the services has been generally okay, I wonder why one cannot expect complete honesty? For example, purchased tires and said I didn’t want the TPMS or any extras. They said they would do the TPMS for free since it is recommended as they will wear out and start leaking air. Never mind that I have owned multiple vehicles with TPMS and none of them has ever had issues. Not saying it isn’t possible, but to rebuild them each visit is not necessary and a waste of money.
Something didn’t sound right with the final price so I started asking questions. Without asking me, they added road hazard for each tire to my order. This is after stating I didn’t want extras. No one asked and they were just trying to slip that past me. So while the service is fine, watch for them trying to pull a fast one on you!

It’s been 30 minutes from my service here, and I’m still in awe with their customer service!!!
I had flat tires (big screw in my right rear tire), and I didn’t even buy these tires from these guys, and Ricard on the phone told me it’ll be no charge and there won’t be any wait. The service was done in like 10 to 15 minutes, and they were so courteous, professional, without too much sugar coated fakeness all around. The shop was clean and welcoming and all the customers that I’ve seen coming and going looked happy.
I gave $ 20 tip to Richard, but he gave that to the service person who just worked on my tire without any hesitation. I am so impressed and thankful to these guys! My tires are only 1,500 miles new, but this experience makes me think already next tires are going to be purchased here. If you need any tire issues/​needs, be sure to come here!!!

All staff members I saw were very helpful and courteous to everyone who entered.
Jose helped me out and got me taken care of quickly, pleasantly, and professionally.
Great experience.

These guys should give lessons in customer service. I have been to this location countless times and I’ve always been pleasantly surprised at their service and turnaround time. You’d think I’d be used to it by now but I’m so trained to think if you get a «please» or «thank you» that’s good service.
Not here! These guys don’t do bare minimum. They are polite, don’t treat you like a «dumb girl with car issues» and they are honest about how long the work will take. In fact, I’m usually surprised at how fast I get my car back even when it’s busy. I’ve never seen a bunch of guys just hanging out or wandering inside to the A/​C on hot summer days like I do at other garages.
My dad has his special tire guys that he’s gone to for decades. But I’ve been there and I don’t see the appeal. I’d much rather go here. I know it’s a chain but that’s not how they make you feel when you walk through the door. And their «go the extra mile» service is why I bought my last set of tires here and will buy my next set here.
And for the record, it’s not like at Home Depot where you can’t get any help unless you’re in a skirt. I’ve walked in wearing my casual Saturday «shouldn’t leave the house looking like this» clothing and I still got the classy polite treatment. So there!

Great place to find a true discount tire! They are right next door to some black guy who manages a car wash full of what it looks like wannabe thugs and he yells at them a lot like they have down syndrome or something. My wife and I experienced this first hand as we walked over to our car to leave discount tire one day and witness him beating someone with a wet rag.

Amazing service. One of my tires was damaged due to my alignment. Discount tire let me borrow a tire for a day until I got my alignment fixed. It was $ 15 for the day, but they reimbursed me the next day when I came back for new tires.