Firestone Complete Auto Care

Okay, to start off only giving 2 stars because Jeff, the store manager was the saving grace.
I went here a couple Saturday’s ago to get an oil change & a tire rotation.
On my way home (about 2 – 3 miles) my car dinged at me that I had low oil. Once I got home, I checked the dip stick & there was NO oil.
On Sunday I called the Carrollton location on accident & explained the situation. The guy who answered, Alfredo, was apologetic & instantly offered to send someone over to fix the issue and put oil in. Once I realized I had the wrong location I told him not to worry about it.
Totally different reaction at The Colony location. The guy who answered the phone told me to DRIVE MY CAR with no oil so they could take a look. I refused & told him he would have to send someone over to fix it. He said they had nobody who could do that, but I could just go up to the store to get some oil to put in then drive it over to them. 2 things: 1. I paid for oil the day before that I obviously didn’t get. 2. My car is my way of transportation, so how do I get to the store to get oil?
I then suggested since he send over a tow truck to get my car. Nope. We actually sat in silence on the phone for a few minutes before someone else picked up & offered to send someone over. Yep, it could have been that easy.
After I called customer service, the store manager Jeff called me and quickly gave me a refund and offered to check my car. In the end, I don’t feel comfortable going back to this location & wouldn’t really recommend to any one I know.

Great spot if you are looking for casual sexual encounters. We had a slow leak in one of the tires. The replacement we needed wasn’t in stock and had to be ordered. Instead of patching the tire they just aired it up. Mike text my wife to make sure she was coming in but the tire went flat overnight. He must have found her very attractive and even referred to her as a «Hot Mama!!!» After being nice enough to come to our home to fill up the tire so it could be driven back to Firestone for the two new tires. Install went well. Afterwards Mike made sure to follow up with my wife with this text,
«HaHa… I’m sure you could ALWAYS find a reason to ‘need me’ if you used your imagination.»
And,
«I’ll look forward to hearing from you again… (To clarify, you don’t need a reason to chat either… Just saying)»
So if you need tires, or you are just looking for Mike to make really, really inapproriate advances on your beautiful wife the Firestone in The Colony is the place to go.

The auto service was pretty good as well as thorough, but I was not happy with the customer service. They were so intent on making sure that the black lady and hispanic man who came in after us were taken care of that they never bothered to tell us that they’d finished with our car. After several hours of waiting we shouldn’t have to wait longer just to make others feel more important.

I would give a zero if I could! I take my work van in to have my emergency brake adjusted to pass inspection. The manger (Mike) tells me it could not be adjusted and I needed to replace my emergency brake shoes and my back rotors. He tells me the rotors are to thin to save and needed to be replaced. The estimate he gave was for $ 505.23 and that was for parts and labor. So I go for 2^nd opinion and find out there is nothing wrong with my rotors and all I needed was the emergency brake shoes. The total out the door $ 105 and it passed inspection. I would not recommend anyone to this place and it is sad to see this place being this dishonest to there customers. So beware is you live in The Colony and think you want to go here. Will not return!!!

While on the road, some distance from home, my wife had repair work on her 2006 Pontiac Solstice at the Firestone in South Grand Prairie, TX back in May of 2013.
About six months later, she experienced a problem related to the repair work done previously. We took the car to the Firestone closest to us, in The Colony and the people there were very courteous and were able to resolve the problem, all under the existing repair warranty. Thank you for the excellent service.

Can I rate a zero? Tried to charge me almost $ 1000 for a rear end brake job. Said I HAD to have new calipers, rotors and pads. That’s funny since the Honda dealership down the road cleaned the calipers, resurfaced the rotors and changed the pads for $ 250 total. Nice job Firestone, way to try and take it to a girl… good thing this girl knows better. You’ve lost a customer.

Tucked next to the first Beer/​Wine/​Liquor store upon entering The Colony, this awesome Firestone is ready to help you with your car needs.
I have utilized this shop to supply my ride with:
— New, amazing tires
— Tire balance/​rotation
— Oil changes
— State inspection stickers
— Cleaning out of all engine, brake fluids
— Fixed leaks or broken engine parts
I might depend too much on them to take care of my car, but so far they haven’t told me «we don’t do that» yet.
Very friendly staff who are willing to break down the science of auto care for someone like me who just doesn’t know what they’re talking about. They have competitive prices and can usually get your car out the same day if they have parts on site.
Please go in and see them, because they are great at what they do.