Goodyear Auto Service Center

I had two flat tires today and Keith and his staff took great care of me! They are thorough and knowledgable. I highly recommend this place. Great customer service!

I had stopped in for a vehicle inspection to find out the «only» person that can do it doesn’t come in until 10AM! So I asked if I could make a 10AM appointment and the MANAGER said no need, just come in at 10 and he will get it done… I came back at 9:55 to find out that the MANAGER had to leave and the wait was going to be 1.5 hours until I can get a vehicle inspection! WTF? They normally have descent service but the last couple of times it has been a joke! Never going back there again!

very bad service, I have all the receipts for new tire purchase, they do not want to credit for the tires wear thin in much less miles than warranty. They just claimed that the number in the tire does not match with receipt. I am not sure what the number he is looking for it. I have tires changed here both 2012 and 2014. I have the receipts and it was in their system, but he could not find any number matches for these four tires. They do not want to honor waranty and make up the story.

Came in and asked for an inspection and oil change, they told me it would take a few hours and I would have to leave the car there. I left and went to Midas across the street the next day, they did what Goodyear said would take «a few hours» in 40 minutes.

Idk how I feel about this location. I bought tires in Coppell bc I used to work in Coppell. Started working in FM, so got my tires rotated and balanced at the location on Round Grove. now live in the Colony and it’s closer to me… 1. They alws look dead from the outside. 2. Called them to see if I could get my tires rotated and balanced, and «someone» told me that I’d have to bring in my receipt… 3. Bought my tires back in 2011. 4. Took them to the location on RG w/​o a receipt and they gladly serviced my car… If you ask me, they’re just lazy. Moving along…

Son went here to get an inspection sticker. On phone they told him they were not busy and to come right over. He did, they made him wait an hour, then just before closing said he needed new tires to get an inspection. His truck does NOT need tires. 2 other places said he didn’t need tires and he went and got inspection next day and they also said he didn’t need tires for at least 10K miles. DO NOT trust these guys.

I went in after trying 2 other places to get my inspection done. Neither had a technician on duty to do it, but Goodyear did. Third time’s a charm! The guys were very friendly and had my car out in about 20 minutes.

I needed to get some service done early morning before work so I stopped by because of their early morning hours. I stood in line for close to 10 minutes with one individual in front of me and someone else who had been waiting behind. The entire time we were in the store front we could hear the people talking about other business in the office (The door was open and they were no more then 10 feet from us). The door bell when you enter was sufficiently loud to draw their attention but they ignored it regardless. It wasn’t until I asked the gentleman in front of me if they had waited on him (they hadn’t) and the three of us started complaining to each other that they exited the office to wait on us. At this point I was already on my way out of the store, two of us complained about customer service and instead of them offering any apology their only response was «We were talking about business» and «We’ll we’re here now either we can help you or you can go somewhere else». I’m sorry but you have customers waiting in your store for 10+ minutes, with two of them being walk in business. Wait on your customers first and then you can resume your conversation, it wasn’t about a critical customer issue it was about multiple individual problems. Two minutes of customer service would have prevented two customers walking out.