Panchero’s Mexican Grill

I love the fresh pressed tortillas at Panchero’s! No more dry, flour-​y tortillas for this gal and I love the variety of menu items they have. I hate to use the C-​Word (cough, cough, Chipotle) but that place doesn’t compare to the delicious flavors and fresh, chewy tortillas at Panchero’s.
Another amazing menu item at Panchero’s is their queso dip, I highly recommend adding it to your burrito, it is worth the up charge. Unlike that C-​Word place, this fresh mex place has quesadillas on the menu which is my other go to purchase.

I got a burrito, finished the entire thing, and am now sad about being burrito-​less. Wow yum thanks

To me, this blows Chipotle out of the water. For one, you won’t get sick. Boom. In all seriousness, this place is super good. I suggest getting the steak burrito. The tortillas are fresh and the meat is flavorful, unlike the «other» place where they get your tortillas out of a bag. A bag!
Let’s talk about cheese, baby. Let’s talk about you and me! The cheese here is super good. It’s like you’re almost having a religious experience. Don’t believe me? Go and try it for yourselves!

Came here for dinner one night to try it out. Completely rude staff and terrible, terrible food. Will never go back again.

We had this catered for a quick work lunch and it was amazing. At chipotle I always get the steak on the side because it is so fatty I have to pick through it. Here the steak was lean and delicious. The rice was amazing and the salsa verse was sooooo good! Loved it.

I met some friends for a late lunch at Pancheros Mexican Grill. The line was long however, they kept the line moving along nicely.
When we went to find a table, most of the tables were dirty, but cleaned one off ourselves. The food was good and I the atmosphere was causal.
The menu is limited, but the entrees are good. The tortillas are freshly pressed when you order your entrée and you can select your preferences as you move along the quick-​order line.
I really enjoy the chicken quesadillas and the chicken tacos. The meat is flavorful and moist.
So if your looking for an inexpensive, quick, and filling meal, give Pancheros a try.

I’ve had my fair share of not-​so-​great «Mexican» fast food, but this place makes Chipotle look authentic.
If you’re looking for some good gut-​rot, you’ve found the right place!
Aside from the salsa verde being nice & hot, the only flavor in my chicken bowl was cilantro. And lots of it.
Go to the aforementioned Chipotle. Go to something ending in –berto’s or –beto’s. Just skip this place.
If anyone needs me this afternoon, I’ll be in stall #2.

Honestly, the burritos here are delicious, which is why I almost feel bad giving them only 3 stars. However, the service here is atrocious and in the 2 or so years I’ve been going here, it hasn’t gotten any better.
They recently changed their hours and close three and a half hours earlier than they used to. However, they haven’t updated the hours on their website and the other day when I pulled up after closing, the «Open» sign was still lit and the doors unlocked. After standing in the deserted lobby for a few seconds, an employee finally poked his head from around the corner and told me they were closed.
Some of the staff are friendly, but then others have an attitude that makes you think you’re doing them a major inconvenience by walking through their doors. I get that it’s a fast-​casual style restaurant, but customer service is still an important tenet.
Finally, they consistently don’t have certain items ready. I’ve come in during different times (lunch rush, afternoon, evening) on different days, and it seems like they’re almost always out of something major like chicken, beans, or rice.
Again, the food here is delicious, but I have an internal struggle every time I crave Pancheros to decide if the food is worth the terrible service.

Great place with awesome service. I came in just to get water once in a big hug and they where very kind so I came back to eat. The chicken burrito was so good with the cheese sauce. Make sure you get the mix of sauces and tomatoes.

Bad customer service, bad hygeine, ignorant of their own menu.
Let me start with hygeine. The guys working the line look grungie. One had cut his thumb and the bandage looked pretty old.
I asked for a burrito and was excited about the fresh tortilla but the guy made it way too big and too fast on the press. It came out crispy, there was no one behind me so no rush.
I got the burrito filled then it came to salsa. I wanted the hottest salsa and I love Tomatillos so I asked for the Tomatillo Hot Salsa. Bandage guy said they dont serve it to which I said, «it’s on your menu.» He thought i was saying Tapatio then he thought I said «Tomate» which is in all of their salsas *forehead slap*. I pull up tomatillo on my phone and show it to him and he pointed to the red one. Obviously not right.
He then told me to calm down, i was calm but the noise level is high in there so i had to talk louder. He then explained to me that i am in a different state and was talking over me from that point on.
Anyways this place sucked, the burrito was small and crispy and these guys have no idea what Mexican food is.

Came here on my lunch break and ordered two tacos to go. Similar set up to a Chipotle, where you go through an assembly line and customize your tacos, burritos, etc. Unlike Chipotle, Panchero’s doesn’t offer «responsibly sourced» ingredients and GMO-​free options. A plus side to Panchero’s is there was no line at 12:30pm on a Thursday… but that should be a warning sign that the restaurant is sub par. There were only two people eating lunch when I was there.
As soon as I started driving away, I noticed wet spots on my passenger seat. The tacos were leaking through the tin foil, through the paper bag, and onto my seat! Ugh! Less than two minutes away from the restaurant, and it was a mess. Rather than drive back to the office, I pulled into a parking lot to eat my tacos. I didn’t want to risk having them leak even more during the 7-​minute drive back to work.
Even though I had just ordered the tacos five minutes earlier, the tortillas were soggy. I like the concept of cooking tortillas on the spot and having them freshly made with each order, but I cannot stand for soggy tortillas. I ordered one steak taco and one carnitas taco. The steak was very chewy and fatty — it was difficult to eat so I only had a few bites. The carnitas were tender but not very flavorful.
If I decide to try Panchero’s again, I will definitely be eating in the restaurant rather than ordering take out. I don’t even think they should offer «to go» as an option considering the mess the tacos made on my front seat and the fact that the tortillas get soggy after only a few minutes. I’m not sure if I’ll be back — I’m not sure it’s worth the risk when Chipotle is just a mile away.

Sometimes in life you face a decision. Should I take a risk and get my burrito here? Or should I drive the extra mile to chipotle?
Today I made the wrong one. This place maked Qdoba look like fine dining. I got a burrito with rice, black beans, carnitas, sour cream, guac, and pico. It was bland! The beans were just beans. The guac was untraceable. All of this could have been redeemed with some cholula or tapatio.
But alas, there are only two ranchero-​made hot sauces available. Hotsauce tyranny. Greenade and flavorcano. Greenade tastes like that stuff they bring you at bad mexican restaurants to dip your cold tortilla chips in. The latter tastes like f*cked up barbeque sauce.
I wish I could say I saved a buck by forgoing qdoba or chipotle, but I did not. I shall never return to Ranchero’s Mexican Grill.

Great service. Love the carnita tacos. They give you plenty of salsa to go with the chips. I hate running out of salsa. It just as advertised and plenty hot. Thanks guys!

Decided to change it up from chipotle and give this spot a try. The idea of
Fresh tortillas caught my eye. There was no line like chipotle usually has. I ordered a chicken burrito with queso and pico. The chicken was a bit tuff, but tasty. I may return.

We like the food here and actually go out of our way for the queso, which is why I think they should at least be accurate about the hours they say they are open on Unilocal,Google, and their own website. At least update it if it’s not consistent with the hours you are ACTUALLY going to be open. One star docked for every hour they said they’d be open tonight and were not. Thanks for the wasted trip.

First of all, the hours posted on Unilocal are incorrect. They’re open 11 AM until 9 PM. Don’t go there 45 minutes before close. The workers did nothing to hide the fact that they were annoyed and didn’t want to be there. The worker didn’t care about throwing the top layer of queso film onto the burrito. Stingy doesn’t even begin to describe the rest of the ingredients, like lettuce, shredded cheese, and pico. Panchero’s is known for mixing the ingredients before wrapping the burrito. The spoons are in the logo after all. That wasn’t going to happen with these workers. Of all the Panchero’s I’ve been to across the U.S., this was by far the most disappointing.

Our first time will definitely be our last, my girlfriend and I went in there and there was nobody there. Monday I get it, but the employee with greenish hair gave my girlfriend the dirtiest look ever, and rushed us through the process. My girlfriend didn’t hear her because she was mumbling, and then she literally yelled back «do you want veggies or queso». I think she could tell that we noticed her obvious annoyance that we were there and started calling us sir and mam. She even apologized for the «long» wait, when there wasn’t any one else there, and if she would’ve been a better employee, it would’ve been a better experience. We will never spend another dime in this establishment. I manage a very busy and popular restaurant in tempe, and am always about supporting fellow restaurants, but won’t feel uncomfortable getting my dinner.

I wanted to try something different for dinner, so I headed on over to Pancheros to give them a try.
I knew I wanted a burrito, and I dig the fact that the tortilla is made right then and there, that’s pretty sweet.
I went with the grilled steak, and I was going to toss some grilled veggies on there, but after looking into the pan and seeing dried up stuck to the side veggies I quickly changed my mind. I went with the white rice, pinto beans, meat, cheese, salsa verde and sour cream, after everything was layered inside I thought they would wrap it up, but no they took a knife and mixed everything together, had I known they were going to do that I would have asked for the salsa & sour cream to be added later, I like the layering effect. Maybe I’m weird but I do.
Over all, I prefer Chipotle, I wanted to like this place, but it just didn’t stack up. The ingredients didn’t look fresh, the white rice was supposed to be cilantro & lime but I can tell you there were no hints of green in the rice, and I happen to think cilantro is the best ingredient in the world but it was missing from my rice. The grilled veggies like I said where dried out and stuck to the pan, the meat was tough and cold. I just wasn’t impressed over all.

Love Mexican food.
Lived next door to this spot for a year.
Ate there twice.
Both times was very below average.
Clean, but unfriendly staff and subpar food.
I work from home, so instead would drive a few miles down the road and deal with the asu line for Mexican from a different spot. Was still worth it.
Too bad

It’s too bad that the owners and/​or management don’t have a better understanding of how to run a restaurant because the food is great here, but the service is way lacking. I’ve given this place a few chances at all different times of the day and every time I’m disappointed by the service. Today, the blond girl making tortillas was less than excited that I asked her for veggie tacos. She never looked up or said two words to me while making the tacos. Then threw the plate over to the next girl to top off with garnishes. The place, as usual, was dirty as well. It doesn’t matter if they are busy or super slow, tables and common area are dirty and service is extremely slow.
The food is great though.
Thinking if the owners were more available and present or if they hired a present manager that wasn’t 18 years old, this place would be run a lot better. Won’t be back.